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1. How did the malware attack happen?
2. Was any personal information hacked?
3. How long will it take to recover?
4. Is all of my work lost?
5. When will Wi-Fi and phone service come back?
6. How can I get back into my email?
7. How can I get my laptop and workstation functioning again?
8. What about cross-contamination with other devices?
9. What about my Surface Pro, iPad or other devices?
10. What are you doing to make sure this doesn’t happen again?
11. Should I add a note on my e-mail signature to inform others of our current situation?