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The majority of street tree plantings will be completed by staff in our General Services Department’s Urban Forestry Division. A few volunteer tree planting events conducted by our non-profit partner, Keep Durham Beautiful, will also contribute to the planting of street trees.
Approximately two weeks before a tree planting occurs, our urban forestry crews will leave informational door hangers on nearby residences to inform them of the tree installations. Additionally, there will be flag and paint markings indicating the approximate locations of the new street trees in the rights-of-way. All planting locations will be inspected for underground utilities prior to planting to ensure that utilities will not be impacted during digging. Most tree planting projects take a few hours to a few days to complete, with minimal impacts to the street during installation. Since these newly planted trees are on City property, it is entirely the City’s responsibility to plant, prune, stake, and maintain the trees. However, it would be helpful if our residents could water the trees nearest to their properties during the hot summer months, although there is no resident obligation to water our street trees. Please note, the tree planting season begins in November and ends in March of the following calendar year.
We chose a large variety of species every year depending on what is available at select nurseries. Traditionally, our staff selects a variety of Oak, Elm, Maple, Redbud, and other species. Most trees planted are one inch in diameter and no taller than seven to eight feet. Our trees come in a variety of sizes and types, such as ball and burlap, bare root, and containerized material. Our goal is to never plant more than ten percent of one species in a given year, to ensure a diverse and resilient urban forest.
Neighborhoods selected to receive trees this year are the Downtown (Old Five Points), Stratford Lakes, and Lyon Park (including Morehead Hill & Lakewood Park) neighborhoods.
The rights-of-way (also referred to as “ROW”) are the areas of land intended to remain open for public or railroad use, upon which railroads and governments (state and local) maintain and exert control. The main use of the right-of-way is for transportation, but room for other government infrastructure exists there: hydrants, streetlights, signs, wires, pipes, sidewalks, etc. We distinguish between “City” and other rights-of-way because we don’t plant trees on state or private railway areas unless agreements are in place.
Right-of-way widths vary drastically. In older residential areas it is typically 40 to 50’ wide reflecting narrow streets, minimal setbacks, lower traffic speeds and volumes, but it can be much wider in more recently developed areas outside of the dense urban core. In virtually all cases the pavement does not take up the full width. The area “left-over” is where we plant trees.
A typical example is where a 30’ wide street sits upon a 50’ wide right-of-way. In this case, there is typically 10’ left over on either side for amenities such as sidewalks and “tree lawns”. In the same scenario without sidewalks, that 10’ of “left-over” area is indistinguishable from a private lawn, except maybe for some buried utilities indicated by objects such as water meters, gas valves, or fire hydrants.
In some cases, the rights-of way may only extend a few feet behind the curb on either side of the roadway, while on some blocks it can be 20+ feet where some future need was anticipated (like a road widening or sewer-line expansion). A good way to determine the city rights-of-way near your home is to identify utilities. For instance, if you see a water meter or utility pole then you are looking at City rights-of-way. This roadside area is where we plant street trees because they provide shade to the sidewalks/roadways and insure that the city will maintain them into the future.
If there is planting space along the City rights-of-way in your neighborhood, then you may be eligible for a new street tree. We have a tree request program where residents can request a street tree be planted in front of their home. Use our “Tree Request Form” if you would like to request a street tree.
The City’s non-profit partner, Keep Durham Beautiful, currently raises funds and coordinates volunteer opportunities to support our tree planting efforts. If you would like to contribute to our goal of maintaining and expanding the urban tree canopy, visit https://keepdurhambeautiful.org/ to make a donation or volunteer.
Another way to support our efforts is to make a donation through your water bill to our Water Into Trees Program. Your donation through this optional program will be used exclusively by our Urban Forestry Division to purchase additional trees for City streets, parks, and green spaces. For more information and to make a donation, visit https://durhamnc.gov/800/Water-Into-Trees.
We are working hard to increase our urban forest and bring the many environmental and economic benefits of street trees in our City rights-of-way to our low tree canopy neighborhoods. If you have any questions or concerns about this five-year project, please contact Urban Forestry Supervisor Dan Hickey at Daniel.email@example.com or (919) 560-4197 ext. 35219.
This project will replace aging and undersized 2-inch water lines in multiple locations throughout the City of Durham with larger diameter lines to improve reliability of water service and fire protection. Construction is anticipated to start early 2018 and continue throughout the year.
Construction will not occur on private properties but only in city right-of-way; however, there will be pedestrian, traffic, and noise impacts throughout the project area during construction. All property owners will be notified in advance of construction near their property. This includes any planned water service disruptions. Sound levels near active construction areas are anticipated to range between 70 and 90 decibels.
Disturbed areas along roadways and sidewalks will be restored, and lawns will be graded and re-seeded at the end of the project. Landscaped areas within the City right-of-way will not be restored to current conditions. Most work will be conducted during daytime hours, however advance notice will be made if off hours work is necessary.
Officer Wilkinson, Durham Police Department, 919-560-4322, ext 29173 or Andrew.Wilkinson@durhamnc.gov
One can be obtained from the North Carolina Alcohol & Beverage Commission website; http://abc.nc.gov/Permit/Apply
Officer Wilkinson will take care of that for you. All you need to do is turn in your application.
Subcontractors for the City of Durham will be performing subsurface investigations throughout the project area to locate existing buried utilities and determine soil properties. This information will be used to avoid conflicts with existing utilities during the design and construction phases, in addition to allowing the contractor to prepare for anticipated soil conditions during construction. Lane closures lasting several hours will be used at each of the subsurface investigation locations throughout the project area. Small amounts of soil will be removed via an auger or vacuum to complete the investigation, followed by repairing the excavation.
The City will provide status updates via the City website on its page for current projects. You may also contact the project contacts listed above. Public Meetings will be scheduled to discuss the project in more detail, address transportation or other impacts, and answer any other questions regarding the project.
Anyone may make a proclamation request. However, proclamations must have a direct relationship to Durham City/County citizens, events, achievements, services or noteworthy causes. The decision to issue a proclamation is done completely at the discretion of the Mayor, and he reserves the right to deny requests for proclamations at any time.
Submit a , including a working telephone number where you can be reached for possible questions or clarification regarding the information you have provided.
Requests can also be mailed or hand-delivered to:
101 City Hall Plaza, Suite 2400
Durham, NC 27701
NOTE: Because of the large volume of requests, we cannot honor phone requests.
To follow up on a proclamation request, you can reach us at 919-560-4333.
In 2021, the Durham Community Safety and Wellness Task Force was formed by the governing, elected bodies of the City of Durham, Durham County, and Durham Public Schools with a mission to recommend programs to enhance public safety and wellness that rely on community-based prevention, intervention, and re-entry services as alternatives to policing and the criminal legal system. More information about who is on the task force and ways to connect and follow what they’re doing can be found on their webpage.
The community-led Durham Community Safety and Wellness Task Force was formed by the governing bodies of the City of Durham City Council, Durham County Board of Commissioners, and the Durham Public Schools Board of Education in April 2021. The task force is completely independent from the City’s Community Safety Department, and is “charged with examining the public safety and wellness needs of Durham residents and communities, educating residents on existing safety and wellness resources, and providing recommendations for additional programs to enhance public safety and wellness that rely on community-based prevention, intervention, and re-entry services as alternatives to policing and the criminal legal system.” The role of the City’s Community Safety Department is solely to provide staff support to the Task Force, which may include answering research questions, collecting and analyzing data requested by Task Force members, and providing general administrative support. Community Safety staff do not set or drive the agenda of the Task Force. It is truly a community-led body to pursue alternative response strategies.
Your involvement in the this town hall will help to shape the findings and recommendation of the Task Force as well as influence potential initiatives that the City’s Community Safety Department may implement in an effort to create a safer Durham for all residents.
In the ongoing effort to mitigate community spread of COVID-19, this event will be hosted entirely online, using Zoom. You may participate from your computer or smart phone anywhere there is Internet connection, and more than one person can join under one registration if you’d like to host your own gathering. Need a device or reliable Internet connection? Check with your local library to see about using one of their computers.
To help encourage participation from as many diverse residents as possible, 200 stipends are available on a first-come first-served basis for those who request it. The $25 stipend is a modest incentive that we hope will increase accessibility to the event. Residents may choose to opt in or out of the stipend upon registering at the Zoom link, and the first 200 participants who request it must attend the Town Hall in order to receive it. Individuals who opt for the stipend will be contacted after the event by email, and arrangements will be made to get these incentives to participants as soon as possible.
As the City’s Community Safety Department explores opportunities for an increased sense of public safety in Durham, their staff have been learning a lot from other cities across the country. Representatives from three public safety response programs have generously offered their time to come speak with Durham residents about what they’re doing and how it’s going in their cities.
Whether directly or indirectly, this event is not associated with nor sponsored by any of the current candidates running for office nor their election campaigns. In fact, the bylaws for the Task Force requires that members be non-political when working with the Task Force. City of Durham staff have the same requirement, and will not speak or act on behalf of, or in opposition to, any candidate.
There will be ongoing opportunities to stay involved with both the City’s Community Safety Department as well as the Community Safety and Wellness Task Force. Here’s how you can connect:
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Please DO NOT call 911 or the non-emergency phone number of 919-560-4600 for general inquiries or questions about the Indoor Mask Requirement. If your question is not answered on this webpage, contact Durham One Call at 919-560-1200 for assistance Monday-Friday between 8 a.m. to 5 p.m.
If you have questions or concerns, or observe students whose behavior does not adhere to Duke University policies, please call 800-826-8109, option 3, the Duke “Speak Up” reporting line, or email firstname.lastname@example.org, which goes to the Office of Student Conduct in the Division of Student Affairs. Submissions by phone and email will be sent to the appropriate department for follow up.
If you have questions or concerns, or observe students whose behavior does not adhere to NCCU polices, please call 919-530-3219 and select the appropriate option to be transferred for assistance.
It is the City’s priority to enforce the Indoor Mask Requirement through education, dialogue, and seeking voluntary cooperation from all businesses, residents, and visitors. If voluntary cooperation is not achieved, the following steps will be taken:
The City will respond to violations with contact from the City Attorney’s Office and/or Durham Police Department (DPD) to provide education and an opportunity for voluntary compliance. This includes a phone call and/or delivery of an advisory letter to notify the individual or business of their responsibility to follow the Indoor Mask Requirement.
For continued violations, DPD will issue a citation and the City Attorney’s Office will issue a cease-and-desist letter. After the citation and letter are issued, DPD will visit again to check on compliance with the Indoor Mask Requirement.
Absolutely not. General Statue, NC Plumbing Code, and City of Durham Code of Ordinance do not allow this type of connection. See Non-Compliant Hose Bibb Irrigation Systems (PDF) for more information.
To become a certified backflow tester in Durham you first need to be employed by a properly licensed contractor (with proof of employment) or be a property licensed contractor yourself. A Fire, Utility, or Plumbing Contractors license is required. Next, visit our website and print the course packet. When ready, fill out , sign, and return the class application and testers check list.
Please visit our CCC Online One Time Payment website at https://ipn2.paymentus.com/rotp/dhcc. Select the payment you would like to make and then enter either your permit number or student name. Once payment has been approved, you will receive a confirmation email and a copy will be sent to CCCProgram@durhamnc.gov. Your payment will be applied appropriately.
There are three different classes an enclosure can be placed in, depending upon the amount of protection it provides. If the enclosure is in a climate where winters are long and temperatures are cold, the ASSE 1060 Class 1 will provide the freeze protection needed.
If your meter has been locked by Cross Connection Control for non-compliance, such as past due backflow testing, please follow these steps to get the meter unlocked.
New water service can be requested online. Go to the Start Water Service webpage to review the requirements and scroll to the bottom of the page to complete the online request form.
If you are leasing the property for which you are requesting water service, you will be asked to upload a signed copy of your lease. If you have just purchased the home we may need a copy of your closing statement.
Many changes or requests can be made by submitting an online request form or contacting Durham One Call at 919-560-1200. Please note that the majority of account information and/or changes can only be made by the verified account holder or their authorized designee.
Access your account and make payments through the City's online utilities customer portal. For assistance using the portal, view a list of FAQ's.
We don’t want anyone to go without water due to financial difficulties. We can work with you to develop a monthly payment plan or provide a list of community resources that may offer financial support. Please select one of the options below.
Visit the Find My Collection Day webpage to view the garbage and recycling schedule for your address. On the same page, you can also sign up to receive reminders, print a calendar, and search to find out which items are recyclable.
If you are a yard waste customer, you can also view your yard waste schedule on the Find My Collection Day webpage.
You can also download the City's Rollout app for Android or iPhone to track your schedule and receive notifications.
Before contacting the City about missed trash collection, please verify on the Find My Collection Day webpage that it is your scheduled trash pickup day. If your trash was indeed scheduled to be picked up, please contact Durham One Call via our online request form, download our app for Android or iPhone, or call 919-560-1200 to report missed trash collection.
Please note that trucks may be running late due to mechanical or weather-related issues, so please give us a reasonable window of time before contacting us to report missed trash collection.
You can request a replacement garbage or recycling cart by contacting Durham One Call via our online request form, download our app for Android or iPhone, or call 919-560-1200. Please allow the City 7-10 business days to deliver replacement cart.
One Call staff will review your request in the order it was received and route it to the appropriate City staff. You can receive email updates and check the status of your request with the account you created when you submitted your request. Response times vary by request, department servicing request, and volume of requests received, so please be patient as we work to resolve your request.
All property owners will be notified in advance of construction near their property; this includes any planned water service disruptions. Sound levels near active construction areas are anticipated to range between 70 and 90 decibels. Due to traffic control constraints, it will be necessary to conduct some work in high-traffic areas during weekend hours.
No, it is unlawful to do any open burning of trash or debris inside the city limits of Durham. In addition, burning permits are NOT issued to City of Durham residents.
The City Solid Waste Management Department does offer curbside collection of yard waste. The Solid Waste Department can be contacted at 919-560-4186 for information on this service.
No, it is unlawful to do any open burning of trash or debris inside of the city limits of Durham. In addition, burning permits are NOT issued to City of Durham residents.
Yes. Details can be found at Recreational Burning. As a reminder, these regulations pertain to burning within the City limits. Durham County has specific regulations.
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Firefighters are certified emergency medical technicians and they respond to a variety of medical emergencies within the City. Firefighters supplement services provided by ambulances by arriving quickly and providing additional skilled manpower. The fire trucks carry medical supplies and equipment to stabilize and/or resuscitate patients. Please call 919-560-4242 for more information and as always, call 911 if you have an emergency.
The Fire Department requires firefighters to undergo mandatory annual fitness testing. They are strongly encouraged to take one hour per day for strength training and cardiovascular fitness to maintain their health and meet the requirements of their annual fitness test.
Firefighters work a 24 hour shift for five days on a rotating schedule. During their off time, some firefighters have opted to purchase their own gym memberships to have access to equipment and facilities in their assigned service area. Please call 919-560-4242 for more information.
Firefighters work a 24 hour shift. Fire stations are equipped with full kitchens to allow firefighters to prepare meals for themselves during their shift. As required by policy, the crew will go to a grocery store in their assigned service area to purchase food items for meals. Firefighters buy their own food items, as the fire department does not supplement food purchases. Please call 919-560-4242 for more information.
We are a paid fire department and do not have volunteer firefighters. The departments below are volunteer fire departments in our area:
Bahama Fire Department
Lebanon Fire Department
Redwood Volunteer Fire Department
The crew is out of the station. They may be on a call for emergency service, attending a training session, or participating in a community event. If you do not get an answer, please leave a message.
If your fire alarm is chirping like a bird, it may be time to change your battery. Smoke alarm batteries should be changed twice a year and should be checked monthly. Please call 919-560-4242 and request extension 19223 or 19242 for more information.
The Fire Department will not leave a hydrant running, and if the hydrant is in use by the Fire Department, a department member should be nearby. Other city departments, such as Public Works or Water Management, may leave hydrants running for extended periods of time for a variety of reasons. If you see a hydrant running and there is no sign or labeled piece of equipment indicating that a City agency is at work, call Durham One Call at 919-560-1200 to make a report.
Visit our Becoming a Durham Firefighter-Hiring Process page.
To find the closest fire station to your home address, enter your address at Find my Fire Station
Requests for property condition assessments should be requested using the following link: Fire Report
ABC Permit Questions
Routinely flushing water mains through hydrants is a necessary and important part of maintaining Durham's water distribution system. Hydrant flushing removes sediments that build up in the mains, keeps water flowing and prevents stagnation, and ensures proper chlorine levels and high water quality throughout the system. Flushing also helps us ensure the City's fire hydrants are working properly.
The City of Durham offers two different Fire Hydrant Assemblies:
You can expect approximately 8 - 435 gallons per minute (gpm).
The assembly is attached to a fire hydrant via a fire hose provided by the City of Durham. Discharge hoses are not provided and are the responsibility of the customer.
No. Fire hydrant meter customers or their representatives are not authorized to operate City of Durham fire hydrants or any fire hydrant that has a fire hydrant meter assembly installed on it. The fire hydrant assembly is secured in an insulated box and includes thermostatic freeze protection.
Rental periods may vary from one day to one year or more. Rental fees and consumption charges are paid monthly. As long as the account remains current you can remain in possession of the fire hydrant meter assembly.
You may contact the Hydrant Meter Coordinator at 919-560-4344, option 4.
If you know your Fire Inspector or Assistant Fire Marshal’s name, the contact information is listed here.
A Fire Report or an Environmental Survey Assessment (ESA-1) may be requested in either of the following ways:
City of Durham Fire Department
Fire Report Request
2008 E Club Boulevard
Durham, NC 27704
You can request that the fire department participate in your community event by calling 919-560-4242, ext. 19242 or 19223, between the hours of 8:30 a.m. and 4:30 p.m., or by completing our online Event Request Form. Please know that we do not participate in birthday parties.
Ride-Alongs can last up to 12 hours long and must be scheduled after completion of the items listed below:
A partnership between the Durham Fire Department and California-based Fire Recovery USA (FRUSA) allows fire inspectors to utilize an automated inspection program. The invoices and receipts for these inspections will be emailed from the Fire Recovery USA Inspections Department.
You may mail your payment or pay for the fire inspections online. For online payments, call Fire Recovery USA at 888-640-7222, ext. 112.
If you still believe that you have received a bill in error, have your account number available and contact the Fire Prevention Division at 919-560-4242, ext. 19247.
Complete a Community Event Request Form
Please review the Alarm for Life Program on the Fire Education Request
Complete a Fire Inspection Request Form. You will receive a response within 24-48 hours, excluding Saturdays, Sundays, or City holidays. If you do not receive a response within 48 hours, please contact Deputy Fire Marshal Joel Gullie.
Except in cases where drivers have been cited for improper child restraint, if you would like to learn how to install your car seat for free, our trained technicians will teach you everything you need to know to make sure your car seat is fitted and installed correctly.
Car seats are checked by appointment only on Thursdays from 1:00 pm - 5 pm at City of Durham Fire Station 9 located at 1648 Midland Terrace
For any questions call – 919-560-4242 extension 19242 or 19223.
Click HERE to schedule an appointment.
For additional information about child passenger safety, please visit: www.SafeKids.org and www.BuckleUpNC.org
The following Durham agencies may also be able to assist you:
•NC State Highway Patrol at 101 S. Miami Blvd - 919-560-6868
•Durham County EMS by appointment ONLY at 226 Milton Road - 919- 560-8287
Forever Home, Durham improves housing quality and affordability for renters and homeowners citywide. The program serves a range of individuals and families: those experiencing homelessness, renters, first-time homebuyers, and current homeowners. Too many renters and homeowners in the City of Durham are living in deteriorated conditions and unable to afford decent housing, and tragically, many have no housing at all. All of Durham is in this together. Forever Home, Durham will have a significant impact on housing affordability – and more. Catalytic public investments such as this program bring partners together, creating opportunities in the private sector, attracting funds and creating jobs, and accomplishing more than any single entity or program could do alone. The communal desire for a better Durham propels this vision. New issues will surely arise over the course of the multi-year Forever Home, Durham program, and each member of the community can play a role in understanding the larger vision and how the success of the program is in everyone’s best interest.
Forever Home, Durham will have a significant impact on housing affordability in Durham. The program expects to create and preserve 2,400 affordable rental homes, create 400 homeownership opportunities, house 1,700 residents experiencing homelessness and offer services and financial assistance to stabilize over 3,000 renters and owners in their current homes. Even with this investment, there is much more work to be done to address the large scale, complex challenges related to affordable housing in our city. According to the U.S. Department of Housing and Urban Development, there are over 12,000 renter households in Durham – most of them very low income – paying more than 50% of their income for housing. Addressing their needs, as well as the needs of low income homeowners and homebuyers and residents experiencing homelessness, requires a multiprong strategy. In addition to a continued commitment to housing security and affordability, there must also be a focus on the big picture, including racial and ethnic inequalities, economic development and creation of quality jobs. Forever Home, Durham is just one piece of the puzzle.
Yes, in addition to supporting the development of affordable housing units, the City also plays an important role in providing services to low-income residents. The City of Durham serves as the coordinator for Durham’s homelessness system and provides funding for a range of emergency shelter and homeless housing programs. In addition, the City works with community-based partners to offer repair and rehabilitation programs for low-income, elderly, and disabled homeowners, down payment assistance for income-qualified homebuyers, and legal assistance for low-income renters facing evictions. These outcomes are tracked in the homeless assistance, home ownership, and neighborhood stabilization categories, and will also contribute to economic development.
Partnerships are critical to the outcomes of this program, and the City works with a variety of affordable housing developers to achieve these goals, including the Durham Housing Authority (DHA), nonprofits, and for-profit developers as well a range of community-based organizations. The City also works with other housing funders, including public-sector agencies like the U.S. Department of Housing and Urban Development (HUD), banks, credit unions, and nonprofit affordable housing lenders. Proportionally, the largest investment from the $160 million program is in multifamily rentals, which will achieve the new construction and preservation outcomes as well as contribute to economic development. These are visible outcomes with multi-step timelines, and the communications will show the steps – for example RFPs issued and contracts signed – that are indicators on the paths to completion.
The Forever Home, Durham investment significantly preserves and increases the quality and quantity of the City’s affordable housing stock and focuses on providing housing to low income Durham residents. City funding for affordable housing bridges the gap between the cost of development and the funding that can be raised through private debt and equity financing. This City gap financing is critical to making affordable housing construction and preservation projects feasible. The City’s $160 million investment is expected to spur $443 million in private funding, creating a total $603 million investment in Durham’s future. Notably, the program includes $130 million in contracting opportunities for minority and women-owned firms. Businesses and investments that are expected to arise alongside of, and because of, the $603 million total investment will support jobs, providing opportunities for residents to earn income and live in decent, affordable housing for many years to come.
The City is making real progress on the goals for housing and jobs through partnerships. FY2021 spending commitments are underway and progress can be seen in outcomes, particularly for direct services to low-income residents and in homeless services. Progress on longer-term housing construction outcomes is seen in key indicators, such as RFPs issued and contracts signed, in which partners are accountable to specific goals. The City of Durham does not develop affordable housing directly; it uses local and federal funds to fill gaps in a developer’s financing plan and is a differentiating factor in how an affordable housing developer attracts private capital. Both for-profit and nonprofit developers use City commitments to create financing packages for building or preserving affordable housing, thus bringing together a range of community partners to improve as much housing as possible.
DHA is a federally-funded quasi-governmental agency that owns and manages public housing, which is a form of affordable housing serving extremely low income households. DHA. It is the largest affordable housing provider in Durham, owning almost all of the housing serving extremely low-income households, as well as managing over 2,500 Housing Choice (Section 8) vouchers that serve extremely low-income households. It is the City’s largest partner providing affordable housing for residents with the lowest incomes.
DHA is an important partner for improving and expanding affordable rental housing. The public housing that DHA owns represents the majority of the affordable housing in Durham for extremely low-income households. Because of shortfalls in federal funding over decades, public housing in Durham and nationally faces enormous backlog of capital investment, leaving many public housing residents living in substandard and functionally obsolete units. To address this challenge, the Durham Housing Authority developed the DHA Downtown and Neighborhood Plan (DDNP) in partnership with community stakeholders and the City and County to guide the redevelopment of the first phase of public housing properties as mixed income communities, preserving the extremely affordable public housing and adding affordable and market rate housing. The City’s $58.9 million commitment from the $160 million Forever Home, Durham investment program is a critical piece of DHA’s public/private financing strategy involving multiple other partners. The City’s commitment is currently directed to the DHA development plans for: JJ Henderson, 519 East Main/Liberty, Oldham, Forest Hill Heights, and a significant addition of residential and mixed-use development at what is now the DHA office site.
The DHA Downtown and Neighborhood Plan lays out a 10-year strategy for nearly 50 acres in central Durham (including six DHA properties and two City-owned properties) resulting in 2,500 new units. The City’s multi-year investment in the DDNP from the Forever Home, Durham program is $58.9 million and currently allocated for DHA’s first set of projects: JJ Henderson, 519 East Main/Liberty, Oldham, Forest Hill Heights, and a significant addition of residential and mixed-use development at the DHA office site and County Criminal Justice Center.
All DHA residents who remain in good standing have a right to return to a redevelopment unit that meets their needs. If a resident needs to be relocated during construction, DHA will pay for all relocation costs.
The Forever Home, Durham program was developed based on analysis of data about housing need in Durham and consultations with elected officials, affordable housing developers, homeless service providers, and community residents.
The City is committed to implementing all of the activities laid out in the Forever Home, Durham program. As part of Durham’s annual budget cycle, the City determines the activities to be carried out in the coming year based on an analysis of funding availability, organizational capacity and community needs. As conditions evolve, the allocation of funds and services will be directed as needed to provide the best possible outcomes over time.
Forever Home, Durham and its investments in affordable housing and housing-related assistance is part of City’s overall commitment to serving low-to-moderate income households and communities. The City actively supports other vital initiatives including job training, business assistance, recreation programs and infrastructure improvements. The goal is to have a measurable, positive impact both in the near term and over time.
The City will be producing spending reports on a quarterly basis.
The impact of the COVID-19 pandemic on both CDD and external partners, including the need to deploy federal emergency funding with short spending timelines, affected the implementation of the Forever Home, Durham program. COVID response included funds for emergency rental assistance, developing and supporting non-congregate housing options and service delivery for residents experiencing homelessness, and operating funding for nonprofit housing partners to preserve essential affordable housing development capacity. Progress continued on Forever Home, Durham goals during this period and CDD has adjusted the timeline for implementation by a year, through FY25.
Housing Units: All units associated with City-funded contracts executed on or after July 1, 2019, which is the beginning of the first City fiscal year of the Forever Home, Durham program, count toward the goals. For construction projects, final funding commitments will be made no later than FY25, with construction completion occurring in some cases after FY25. Services: All services delivered on or after July 1, 2019 count toward the goals. Services include programs such as eviction diversion, property tax assistance, minor repair and down payment assistance, and the goals will be achieved by the end of FY25.
The City and its partners had contracts for affordable housing activities underway prior to the Forever Home, Durham program start date of July 1, 2019; these are critical (and celebrated) but do not count toward the Forever Home, Durham program goals. Additionally, activities and funding associated with COVID-19 response and a newly launched HUD-funded lead remediation program are requiring significant CDD attention and staff capacity, but do not count toward the goals.
The tax rate increase for City property owners that will repay the bonds: The timing and amount of tax rate increases for Affordable Housing Bond debt service will be determined year to year by City Council. The increase was not implemented by the City in FY2020. At this time, City Council budget guidelines indicate that the property tax rate increase will be 1.38 cents per $100 of assessed property value. The final amount will be determined during the FY22 budget process. The method by which the City commits the funds: City Council will approve annual budgets for the expenditure of bond funds and existing housing funds as part of the City budget process. In addition, City Council will approve the actual expenditure of City funds on a project-by-project basis, as part of the Council’s review and approvals of proposed contracts.
Based on economic models of housing development, Forever Home, Durham investments will support nearly 3,000 jobs as a result of construction, operations, and resident spending over the life of the housing created. The program will also create $130 million in contracting opportunities for minority and women-owned enterprises (MWBEs).
You can find more information about Durham’s most recent water quality testing results in the Annual Water Quality Report.
Never cook with or drink water from the hot water tap. Hot water dissolves lead faster than cold water. If you need hot water, draw cold water from the tap and heat it on the stove or in the microwave. Never use hot tap water to make baby formula or cereal. Periodically remove loose debris from plumbing materials by removing faucet strainers/aerators from all taps and running the water for three to five minutes.
After completing the necessary request form, you may then pick up your sample kit (available three business days after completing the form) at one of two locations: our South Durham Water Reclamation Facility (WRF) at 6605 Farrington Road, or our North Durham WRF at 1900 East Club Blvd. Kits will be available for pick-up Monday through Friday, from 9 a.m. to 2 p.m. Customers should complete a request form and provide the required information so that appropriate labels and associated paperwork can be prepared and made ready. After collecting samples, customers should return them to either WRF as soon as possible for analysis.For more information on lead in drinking water, visit the EPA’s Ground Water and Drinking Water website.
This project will replace deteriorating water lines that were installed in the 1930s and 1940s. Approximately 7,650 feet of water lines and 6,750 feet of sewers within the North Elizabeth Street area will be replaced. Also, existing water meter boxes will be upgraded to current standards. The project will be paid for by previously authorized capital improvement program (CIP) funds. Water line and sewer construction is anticipated to last approximately 18 months.
Construction will not occur on private properties; however, there will be pedestrian, traffic, and noise impacts throughout the North Elizabeth Street area during construction. The city’s contractor will be required to maintain access to residences and businesses at all times, though on-street parking and pedestrian access may be obstructed due to the work area or traffic detours during construction.
All property owners will be notified in advance of construction near their property; this includes any planned water service disruptions. Sound levels near active construction areas are anticipated to range between 70 and 90 decibels. Due to traffic control constraints, it may be necessary to conduct some work in high-traffic areas during weekend hours.
Due to the many existing utilities located beneath the roads in the project area, the installation of the proposed waterline will require lane and/or road closures to expedite construction. In some portions of the project area, construction will take place during weekend hours in order to minimize traffic, pedestrian, and bus impacts. Weekend work will allow the contractor to complete work that requires road closures while minimizing the impacts to traffic and nearby businesses. Sound levels near active construction areas are anticipated to range between 70 and 90 decibels.
In addition to other notifications, signage will inform and direct property owners, residents, and visitors in the North Elizabeth Street area regarding detours, changes in traffic patterns, and access issues throughout construction. Disturbed areas along roadways and sidewalks will be repaved, and lawns will be graded and reseeded at the end of the project.
Once the project enters the construction phase, existing water meters in the project area will be reconnected to the newly installed waterlines. It is possible that customers will be without water for a short duration (typically a few hours) while this transition takes place. Property owners will be notified in advance regarding any planned service disruptions.
A pink film or residue on bathroom and kitchen surfaces generally does not indicate a problem with water quality. In fact, the pink residue is likely a result of airborne bacteria present in the home that produce a pinkish or dark gray film on surfaces that are routinely moist such as toilet bowls, showerheads, sink drains, and tiles. Some people have reported that the pink residue appears in their pet’s water bowl and fortunately it has not caused harm to the pet and is easily cleaned off.
Many experts agree that the bacteria that causes this pink film is most likely Serratia marcesens, a bacteria which is found naturally in soil, food, and in animals. Serratia, which produce a characteristic red pigment, thrive on moisture, dust, and phosphates and need almost nothing to survive. Generally thought to be harmless, recently Serratia marcesens has been tied to urinary tract infections, wound infections, and pneumonia in some people.
The pinkish film often appears during or after construction or remodeling, when dust and dirt containing Serratia bacteria are stirred up. Once the bacteria are airborne, they will seek a moist location where it can proliferate. Some people have reported that the pink residue only appears during certain times of the year, especially when their windows are left open for most of the day. This type of bacteria is present in a number of environments and wind can carry the airborne bacteria or stir up dust in which the bacteria are present.
The appearance of the pink residue can be intensified by the use of activated carbon filters, which remove chlorine from the water. The absence of the normal levels of chlorine in tap water allows Serratia to thrive. Because chlorine naturally dissipates from water that is allowed to collect on surfaces, Serratia may proliferate in these areas.
A local historic district is a type of zoning applied by the City Council or Board of County Commissioners to an area of special significance in terms of its history, prehistory, architecture, and/or culture, that possesses integrity of design, setting, materials, feeling, and association (as per NCGS 160A-400.3). Local historic districts can be located using the City’s DurhamMaps mapping program.
A local historic district is applied through the same procedure used to change the zoning of a parcel or parcels. Prior to the district’s adoption by the governing body, an investigation and report (Preservation Plan) must be developed, describing the boundaries of the district as well as the significance of structures, features, and sites within. After a district is established, a certificate of appropriateness (COA) is required before any exterior changes to the property may be made. Local historic districts can be located using the City’s iMaps mapping program. Regulations must be consistent with North Carolina General Statute 160A- 400.4.
A local historic landmark is a property designated by the City Council or the Board of County Commissioners for its special significance in terms of its historical, pre-historical, architectural, or cultural importance, and which possesses integrity of design, setting, workmanship, materials, feeling, and association.
A property owner may apply for historic landmark designation. A historic properties survey serves as a guide for determining eligible properties for designation. The staff prepares a report attesting to the significance of the structure, which is reviewed by the State Historic Preservation Office (SHPO), the Historic Preservation Commission, and the governing body, the latter of which makes the final determination. The landmark is adopted by an Ordinance of Designation which must describe the property, list its owners, name key elements of its historical significance, affirm the waiting period required (up to 365 days) prior to a demolition, and note that a COA is required for any exterior changes to the property.
Before making any changes to a property in a local historic district or that is a local historic landmark, a COA is required even if no other permit is required. Local historic districts and local landmarks can be found using the City’s DurhamMaps program. A property that is only listed on the National Register but not designated as a local historic landmark or in a local historic district does not need a COA. If you are uncertain, please contact the Planning Department at Preservation@DurhamNC.gov.
For some applications, staff review of the COA is permitted. These Minor COA applications are reviewed and approved by Planning Department staff. Minor COA applications cannot be denied by Planning staff, so occasionally a Minor COA will be forwarded to the Historic Preservation Commission for review as a Major COA. The remainder of COA applications are reviewed and acted upon by the Historic Preservation Commission as Major COAs. Applications must be acted upon within 180 days of their being submitted and deemed complete. Detailed information regarding the level of review required for a particular scope of work can be found on the Development Services Center page at https://dsc.durhamnc.gov/174.
Contact the Planning Department at email@example.com or call 919-560-4137 or view the Map at
Look up the property and recent plans for development at https://maps.durhamnc.gov/.
The Durham Police Department has 548 sworn positions and 124 civilian positions.
You must come to the Records Unit at Police Headquarters at 602 East Main Street. Reports are available on weekdays between 7:30 a.m. and 5 p.m. You can also call the Records Unit at 919-560-4423 to get a copy of a report faxed to you.
If your vehicle has been towed, call the Durham Police Department front desk officer at 919-560-4427. If we towed your vehicle, we can look it up in the tow log and give you the tow business information. You will need a current registration and photo ID to show proof of ownership. Vehicles will only be released to registered owners unless circumstances prevent this, at which time you need to contact the towing inspector to make other arrangements. If you have a towing complaint, contact the towing inspector, Officer Wilkinson, at 919-560-4322, ext. 29173. For more information, view our
Contact Durham Police Officer Wilkinson at 919-560-4322, ext. 29173. For information, please view our
The Durham Police Department holds an annual bilingual (English/Spanish) Citizens Police Academy. For more information, please visit the citizens police academy page.
North Carolina General Statute (NCGS) § 132-1(a) defines public record(s) as “all documents, papers, letters, maps, books, photographs, films, sound recordings, magnetic or other tapes, electronic data-processing records, artifacts, or other documentary material, regardless of physical form or characteristics, made or received pursuant to law or ordinance in connection with the transaction of public business by any agency of North Carolina government or its subdivisions. Agency of North Carolina government or its subdivisions shall mean and include every public office, public officer or official (State or local, elected or appointed), institution, board, commission, bureau, council, department, authority or other unit of government of the State or of any county, unit, special district, or other political subdivision of government.”
All records maintained by the City of Durham are public unless they are exempt from disclosure under the NC Public Records Law. If a records request is denied, the City will cite the appropriate law that allows the City to withhold the record.
A requestor may ask to inspect City records. The City will notify the requestor once the records are available for inspection and make them available at a date and time mutually agreed upon by the requestor and the City. The appointment to inspect the record may need to be broken into intervals, as not to interfere with daily operations of a department.
Most records are provided free of charge. However, requesters will be notified in advance of any charges. The City of Durham may make reasonable charges not to exceed its actual cost incurred in accessing, duplicating, supplying, or searching for the requested records. You may refer to the City of Durham Fee Schedule, chapter 10, Part 10-101 (Fees for Providing Copies of Public Records).
The City of Durham is committed to an open and transparent government. As a rule, we respond to all requests for information as quickly as possible and strive to communicate a realistic time frame. It may not always be possible to fill requests right away if the requests span various departments and/or if they need to be reviewed to see if they contain confidential or restricted information.
Questions, please contact the Communications Department at (919) 560-4123 or firstname.lastname@example.org.
Reclaimed water is highly treated wastewater produced through advanced treatment processes that removes solids and disinfect potential pathogens. The City of Durham’s reclaimed water meets all state requirements for use of reclaimed water for beneficial uses as outlined in our permit.
Reclaimed water provides a safe alternate water source for many non-domestic uses such as irrigation and reduces demand on the City’s drinking or “potable” water sources.
The wastewater treatment and disinfection process requires four steps:
YES. Durham meets the highest standards set by the North Carolina Department of Environment and Natural Resources. Neighboring systems in Town of Cary, City of Raleigh and Orange Water and Sewer Authority have safely operated reclaimed water systems for several years with no documented public health issues.
The level of treatment of reclaimed water makes it acceptable for the following uses:
Yes, the degree of treatment required for the use of reclaimed water makes it unsuitable for the following purposes:
Reclaimed water is available from the Bulk Fill station at the North Durham Water Reclamation Facility at 1900 E. Club Blvd. Please note that only individuals who are certified to receive and haul reclaimed water use reclaimed water. Please contact the North Durham Water Reclamation Facility at 919-560-4384 or go to the City’s reclaimed water web page for more information on becoming certified.
The City of Durham provides reclaimed water from the bulk fill station at the North Durham Water Reclamation facility at NO cost to certified users.
The City of Durham contracts with Sonoco Recycling in Raleigh to process all recyclables. Most local municipalities and counties either use Sonoco or Recycle America. We collect the contents of your blue cart curbside, deliver them to the City’s Transfer Station on E. Club Blvd, where it is all loaded into trailers and delivered to Sonoco for processing. Sonoco has a combination of machines and people sorting the recyclables, and once sorted, they are bundled and sold to be reused/recycled. This video takes you on a tour of Sonoco’s facility: https://youtu.be/zN9BYsnVwHM
No. These rumors pop up from time to time on a neighborhood listserv or Reddit, and no part of it is true. All recyclables that are collected are recycled. They are delivered to our recycling processor, Sonoco, who sorts, bundles and sells the recyclables to be recycled. Unfortunately contamination is an issue though. Well-meaning residents engage in wish-cycling (throwing items in the recycling that they hope are recyclable, but they aren't). Those items have to be sorted out and that trash is then sent to the landfill at extra cost. This is why it is so important to only put recyclables in the recycling.
Durham’s City Council reaffirmed its commitment to recycling by continuing to approve contracts with Sonoco despite the financial challenges that are sometimes presented. Recycling markets can fluctuate quite a bit. Some years the City makes hundreds of thousands of dollars in revenues from recyclables. Other years, it can cost the City nearly a million dollars to have them processed. Many communities that cut recycling programs are now re-evaluating as those decisions tended to be short-sighted. There are other environmental and social factors that are part of the equation, so Durham proudly continues its robust recycling program.
Recycling can be really easy. You can, but do not have to get caught up in the granular details of what is recyclable. It's better to err on the side of not including contamination as that can actually lead to fewer items being ultimately recycled as whole loads can be spoiled at times by contaminants. Stick with what you know -- bottles, cans, milk jugs, paper and cardboard, and you'll be an extremely effective recycler!
Recycling is measured by weight. The recycling stream coming from Durham basically breaks down as follows:
Recyclables are commodities, and those values fluctuate over time depending upon the markets. As you can imagine, cardboard was in high demand during the pandemic when people were ordering deliveries instead of venturing out. It became quite valuable for a while. Aluminum is pretty consistently valuable. On the other hand, glass is in much less demand and presents other challenges to recyling processors, so generally costs money to have it recycled.
This question also sometimes comes in with the idea to move trash to every other week and do recycling every week. There are a few reasons that isn't advisable at the moment, but we keep performance measures and evaluate all programs continually. We can promise that the idea of garbage collection every other week sounds much better than it actually is, especially in the summer months. Currently, Durham residents produce an average of about 1,500 pounds of garbage per household annually, and about 400 pounds of recycling annually. Residents can recycle all they want as we will provide up to 4 recycling carts for free. It would cost a significant amount to buy additional trucks and hire additional personnel and would provide little to no return. The environmental harm from running the additional vehicles would far outweigh any slight incremental environmental benefits that would be realized from higher collection frequencies.
Smoke testing is a routinely used procedure during which smoke is forced into a gravity sewer line using a fan or blower at low pressure. If there are any holes, cracks or other defects in the sewer line, smoke will seep through and visually identify the problem area.
The smoke that is introduced is non-toxic to humans and animals. It does have a slight odor and is white to gray in color but it will not create stains. Smoke used in smoke testing is not a fire hazard. If you do come into contact with the smoke, please wash affected areas with soap and water.
Requests to have a sidewalk repaired may be
One of the community goals in Walltown is to improve environmental sustainability, something that aligns very well with composting. Since this is a pilot program, we also wanted to select a region of Durham that was representative of the demographic makeup of our city.
If you are interested in participating in the pilot please complete this survey today. No experience is required! Once we have 100 households ready to begin, we will reach out with information to get you started.
Not a Walltown resident? If you are interested in future pilot programs, you can provide your contact information here and we will notify you when future opportunities occur.
Food waste can be as much as 30% by weight of items that get disposed of as garbage. Did you know that food waste is the primary source of methane at landfill sites? Composting diverts food waste from the landfill and reduces greenhouse gas production. Food waste not sent to landfill can be composted to create a valuable soil amendment. The City is already collecting food waste as garbage. The pilot program will instead collect it in a different truck and deliver it to our composting contractor, Atlas Organics instead of it going to disposal in landfill. Composting is the natural process of recycling organic matter, like food scraps, into fertilizer that feeds soil and plants.
Once 100 households sign up, we will start our 12 week pilot program.
Throughout the pilot, our team will work to quickly respond to questions and listen to ideas so that we can make this the best program it can be for the Durham community. Our goal is to learn from Durham residents what works best for them before we expand the collection program beyond 100 households.
We are working with our partners Atlas Organics who will receive and process your food waste to turn it into rich compost that can be used in vegetable beds, parks and gardens. To learn more about Atlas Organics you can click here.
At the end of the 12 weeks, each participant will be asked to complete a final survey because your feedback is valuable and we want to know your thoughts on what worked, what didn’t work and why. Your input will help determine if this type of program can be offered to more neighborhoods and what types of resources will be needed to make that successfully happen.
Help us design this program to divert food waste from the landfill. Click this survey today to sign up. Remember, no experience is required!
Phone: 919-560-4974 ext. 29533
3022 B Fayetteville St
If your outdoor event requires the temporary closure of a City street or sidewalk, you must obtain a special event permit from the City of Durham.
Permit applications are due either 60 BUSINESS or 15 BUSINESS days before the event.
If you can answer "yes" to any of the event characteristics below, your application is due 60 days before the event.
If you cannot answer "yes" to any of the event characteristics below, your application is due 15 days before the event.
While not required, it is highly recommended to have the following forms and permits submitted (if applicable):
If you cannot complete any of these forms (that apply to your event) before submitting your special event permit application, please notify email@example.com with your complete permit or form
Availability is subject to the schedules of preexisting programs, events, classes, and other activities.
Those interested in hosting a special event in a DPR facility must apply for a DPR use permit for the facility through DPR directly (see https://durhamnc.gov/2867/Rentals).
The application fee and damage deposit must be paid in full. For more information, contact firstname.lastname@example.org or (919) 560-4355, ext. 27202.
Please note that for some events in DPR facilities, a special event permit is also required. The purpose of the DPR use permit is solely to give permission to use the designated facility.
Please keep in mind that DPR facilities are public facilities and must be open to the general public; therefore, the use permit does not guarantee exclusive use of the public space.
To obtain an ABC permit, please contact Officer Wilkinson, Durham Police Department, 919-560-4322, ext 29173 or Andrew.Wilkinson@durhamnc.gov
Once an application is turned in, it takes about 3-4 weeks to obtain a permit.
The need for security and other police services will be determined and enforced by the City of Durham Police Department for all events. (Depending on the size and nature of the event, police services may include security, traffic control, parking direction, route layout, etc.)
For events on public property at which any type of alcohol will be served, Event Coordinators are required to hire off-duty law enforcement officers (e.g., Durham Police Department officers, Durham County Sheriff’s deputies, etc.) as event security.
If you choose to hire Durham Police Department officers for your event, you are responsible for contacting the City of Durham Police Department Secondary Employment Coordinator at (919) 560-4322, ext. 29183 to schedule the officers for your event.
Fees are due by cash or check within 15 days of the event.
More information is available on the City’s website at https://durhamnc.gov/190/Secondary-Employment-Information.
In the event of cancellation, it is the Event Coordinator's responsibility to cancel event security 72 hours prior to the event. Failure to do so will result in the Event Coordinator being responsible for full payment to the security officers at the Police Department's established minimum rate.
If the Event Coordinator wishes to use receptacles provided by the City, a Cart Request Form must be submitted 3 weeks prior to the event. Event Coordinators should contact the Solid Waste Department at (919) 560-4186 or reference the Resources section on this webpage for the required form to submit.
More information on the number of carts recommended per number of attendees and the associated fees are found in the Special Event Guidelines document.
The SERT is the Special Events Review Team. Large-scale, complex, or new events may be subject to additional review by the SERT before their event permit is approved.
The goal of the SERT is to assist the event organizer in ensuring that they have considered or acted on all necessary processes, applications, and components necessary to put on a successful event. The SERT is not a governing body and their goal is not to deny your application.
Durham's Office of Economic and Workforce Development has put together a guide to walk you through the process of registering and operating a food truck within City limits. You can find the guide at this link
Please use Durham One Call to report basin obstruction, ditches in need of cleaning or maintenance, or drainage problems on private property: Durham One Call.
Stormwater is rain or melted snow that does not soak into the ground. This water flows over the ground into storm drains, ditches, and other channels that flow directly into creeks, rivers, and lakes. Stormwater is not treated to remove pollution.
An impervious surface is a hard surface that does not let water soak into the ground or greatly reduces the amount of water that soaks into the ground. For more information, please visit our Impervious Surface page.
Annual fees are charged based on the 12-month fiscal year, between July 1st and June 30th of the following year. Monthly fees are charged at the end of the month for which the bill is generated or following the water/sewer billing cycle. To have your billing frequency changed contact Durham One Call at 919-560-1200.
Please view the Bill Detail information for your parcel on the Stormwater Utility Fee Map.
Visit the Stormwater & GIS Services section.
Stormwater is rain or melted snow that does not soak into the ground. This water flows over the ground into storm drains, ditches, and other channels that flow directly into creeks, rivers, and lakes. Stormwater is not treated to remove pollution.
Contact Durham One Call at 919-560-1200 to have your billing frequency changed to either monthly or annual.
View your property on the Stormwater Utility Fee Map online. If there are significant differences between the impervious area recorded online and what is actually on your property, please contact Durham One Call at 919-560-1200 or submit a Stormwater Appeal form online.
Contact the Development Services Center at 919-560-4137, option 3 or at email@example.com.
The stormwater utility fee is not changed by the amount of rain that falls or property tax value. The fee is based on the amount of runoff potentially created by impervious surface on the property. It is similar to fees paid for water/sewer service, trash collection, or electricity.
Annual stormwater utility fees are generated once per fiscal year between July 1st and June 30th the following year. Monthly stormwater utility fees are billed along with your water and/or sewer charges once per month. For stormwater only accounts, monthly bills are generated on the last workday of that month.
The property owner is ultimately responsible for paying the fee. Property sales and stormwater billing accounts are reviewed and updated on a regular basis. Please contact Durham One Call at 919-560-1200 if responsibility has not been updated after four weeks following a change in ownership.
Tax exempt organizations still have to pay the stormwater utility fee. The stormwater utility fee is similar to fees paid for water and sewer service, trash collection, or electricity. All developed land in the city, whether public or private, is billed based on the impervious area on the property. The City of Durham even pays a stormwater utility fee for the impervious area at its facilities.
Properties outside of Durham city limits are billed under the County's requirements and are not billed by the City of Durham. For more information about stormwater utility fees for properties in Durham County and outside Durham city limits, contact Durham County Tax Administration at firstname.lastname@example.org or 919-560-0300.
The amount of impervious surface on a property is the single most important factor affecting the amount of water flowing off a property, how quickly that water flows off a property, and the amount of pollution picked up by the water from that property. Because of this, basing stormwater utility fees on the impervious area on a property is one of the most common methods used to determine stormwater utility fees.
The amount of impervious area on your property is determined through the use of a geographic information system (GIS), aerial photos, and satellite imagery. Images are taken of Durham that show the impervious surfaces on each property. A computer program is then used to calculate the amount of impervious area on each parcel. To view impervious area on your property visit the Stormwater Utility Fee Map.
Some older cities have a combined sewer system that treats rainwater with their sewage. The problem with sending rainwater to a treatment plant is that that there is just so much of it. For example, if one inch of rain falls on Durham that is almost 2 billion gallons of water. Durham has 2 wastewater treatment plants that are each permitted to treat 20 million gallons of wastewater per day. At that capacity the city would need 90 treatment plants to handle 1 inch of rain. Cities with combined sewer systems often have sewer system overflows with heavy rains. This releases bacteria, pathogens, toxic chemicals, and debris into the environment.
Currently the city uses other methods to treat stormwater that include practices such as stormwater wetlands, bioretention areas, and vegetated buffers. The cost of adding such items to a site after it is developed is about $50,000/acre of impervious area. These high costs to remove pollution from our stormwater are why it is so important to prevent the pollution in the first place. For more information, visit the
Call Durham One Call (919-560-1200) and report the problem, or
The permit application form can be found at the City of Durham Public Works website under Forms and Applications or you may pick up a paper copy at the Development Services Center (DSC) on the basement floor of City Hall – 101 City Hall Plaza. Complete the application and email it, along with any attachments to PWPermit@durhamnc.gov or drop it off at the Public Works Desk in the DSC. After the permit application has been reviewed and the permit is ready for payment and pick up, a notification email will be sent to the applicant. The permit can then be picked up and paid for at the Public Works desk in the Development Services Center (DSC). The permit fee is payable by check made out to the City of Durham or by credit card. A permit is required for all construction in the Right-of-Way (ROW) and in some cases for construction on private property. These permits will expire 90 days after issuance if an inspection has not been requested. If you have additional questions, email PWPermit@DurhamNC.gov.
When you see a pothole report it to the City of Durham Public Works’ new hotline, 919-560-1177 or you may request it online.
Curb cuts may be requested online.
For dumpster permits, please visit this link for the closure process: https://www.lucidchart.com/documents/view/e8ce5490-2613-42a0-886f-57b67c2c9ab8/0
No, there is no specific store that is necessary for the rebate. As long as the toilet is an HET on the EPA’s WaterSense list, a customer can buy it from any retailer, even online, but we do need the original invoice(s) or sales receipt(s) sent in with the application. The Department of Water Management advises customers to keep a copy of the sales invoice(s) or receipt(s) for their records.
In addition to a completed and signed application form (PDF), residential customers must submit:
Non-residential customer may become eligible if they receive an evaluation through our partnership with Waste Reduction Partners. The evaluation must recommend replacement of toilets as an efficiency measure and must occur before the replacement is performed. Please contact Water Efficiency staff for more information.
Contact the Towing Inspector, Officer Wilkinson at Andrew.Wilkinson@durhamnc.gov or 919-560-4322, ext. 29173.
All City employees are now eligible for the COVID-19 vaccine. Please visit the CDC's website for additional guidance around vaccine eligibility.
Yes. All City employees are now eligible for the COVID-19 booster shot. Please visit the CDC's website for additional guidance around booster shot eligibility.
No. The COVID vaccine is not mandatory for any City employee at this time.
No. The COVID booster is not mandatory for any City employee at this time.
At this time, employees are considered fully vaccinated if they have received their initial series of the Pfizer or Moderna vaccine, or their initial Johnson & Johnson vaccine.
Booster shots are not currently a factor in determining an employee's status as fully vaccinated or not, but this may change in the future.
Yes. Unless otherwise noted, employees should continue following all COVID-related policies and guidance detailed on the COVID-19 Updates & Resources for City Employees web page, regardless of their vaccination status.
Please note that some protocols, such as the indoor mask requirement, are required by the local government(s) in which we operate and are not just our organization’s protocols. Everyone, including City employees and visitors, must adhere to these protocols as they are temporary laws.
City Manager Wanda Page has made it clear that local, state, and CDC public health guidance — not employee vaccination status — will be the determining factor in future return-to-work decisions, both at an individual and an organizational level.
On October 4, 2021, City Council approved the contract for a 12-week testing program with CVS Health to begin November 1, 2021.
With some exceptions (see additional FAQs on this page for further details), employees not verified as fully vaccinated will be subject to mandatory COVID-19 testing every 7 days (168 hours).
Testing will be administered by CVS Health at two on-site City locations: DPD Headquarters (602 E. Main St.) and General Services (2011 Fay St.). Rapid nasal antigen tests will be used for all initial tests. An initial test will be conducted and, if positive, a second test will be conducted to confirm results. This follow-up test will be a rapid PCR test.
For more information, please review the Mandatory COVID-19 Testing policy (PDF) and additional FAQs on this page.
Based on the current contract, the City's mandatory testing program is set to last for 12 weeks beginning November 1, 2021 through January 21, 2022.
To be removed from testing, City employees must submit proof to HR through CoVerified that they are fully vaccinated according to the CDC's definition. This means you must be two weeks out from the single dose of the Johnson & Johnson vaccine, or two weeks out from the second (final) dose of the Pfizer or Moderna vaccine.
You should not stop testing until you have received notification from HR of your final test date.
At this time, booster vaccines are not a factor in determining an employee’s status as fully vaccinated or not.
Yes. Employees without an approved exemption who have not verified their status as fully vaccinated are required to undergo mandatory COVID-19 testing, regardless of their personnel status.
Yes. Employees without an approved exemption who have not verified their status as fully vaccinated are required to undergo mandatory COVID-19 testing, regardless of their work location.
Yes. Employees without an approved exemption who have not verified their status as fully vaccinated are required to undergo mandatory COVID-19 testing, even if they have previously contracted COVID-19.
Recent data from the CDC shows that the COVID-19 vaccine offers better protection against the virus than natural immunity alone. Additionally, those who have already had COVID-19 and receive the vaccine are much less likely to be re-infected.
Employees who are tested at an on-site CVS testing clinic will be administered an initial Clinician Proctored Rapid Nasal Antigen Test. If a positive test result is received, CVS will administer a Clinician Proctored Rapid PCR Test to provide confirmatory results onsite.
If you are unable to get tested at an on-site clinic, you must obtain a rapid COVID-19 test or a PCR COVID-19 test only through a free testing clinic. Results from at-home testing kits will not be accepted.
As a rule, unvaccinated employees are required to undergo COVID-19 testing once every 7 days (168 hours).
Note that there may be exceptions to this rule for employees with non-standard work hours and for employees who are on extended leave (for more than 7 days/168 hours). Please review the related FAQs on this page for additional information regarding these exceptions.
Whenever possible, employees should be tested on the same day and at the same time each week (e.g. every Thursday at 8 a.m.).
Please coordinate your scheduled testing time with your supervisor.
Employees are encouraged to get tested during their normal work hours at one of two on-site CVS testing clinics (see below) whenever possible. However, if you are unable to access an on-site location, you must get prior supervisor approval and use a free testing site to obtain a test.
Monday, Wednesday, Friday
6 a.m. – 3 p.m.
10 a.m. – 7 p.m.
A list of free testing site resources can be found here.
Employees are encouraged to get tested at an on-site CVS testing clinic (either DPD Headquarters on E. Main Street or General Services on Fay Street) if an on-site clinic is available during their work schedule. Otherwise, they will need to get tested at a free testing clinic on their personal time.
No. Employees will not be compensated for testing that occurs during off-duty hours/personal time. This includes (but is not limited to) reimbursement for any mileage incurred while testing on personal time.
If you are tested at one of the on-site CVS clinics, you will only need to wait about 15 minutes for results of the initial rapid antigen test and about 30 minutes for confirmatory rapid PCR test results (to confirm the results of a positive rapid antigen test – so 45 minutes total).
Test result turnaround times will vary for tests received at a free testing clinic, and could range from less than 24 hours to several days. Please consult with the vendor who provided your test to verify standard turnaround times.
No. Employees completing on-site testing should remain in their vehicle at the testing site while waiting for test results. Results for the initial rapid antigen test will be available and sent within 15 minutes. If the initial test is positive, a second test will be required and will require an additional 30-minute wait time.
Yes. If you are completing your testing at a free location, you will be able to continue working until your test results are received.
You will receive your test results while you are waiting in your car at the testing location. You will receive a text message or email (depending on the preference you designated at registration with CVS Health) alerting you that your results are available. Employees participating in the testing program will be able to access all current and past test results in MyChart, an EPIC electronic health record system used by CVS.
Please consult with the vendor who provided your test to verify how you will be notified of your test results.
Only Human Resources will have access to your test results. Your supervisor, director, and timekeeper will only be notified of your quarantine status.
If a positive result is received from the initial antigen test, CVS will administer a Clinician Proctored Rapid PCR Test to provide confirmatory results onsite. If the confirmatory result is also positive, you should immediately return home and await an email from HR indicating next steps. Your supervisor, director, and timekeeper will also be notified of your quarantine status.
If a positive result is received from a test received at an off-site clinic, you will be required to leave work immediately and submit your results to HR through CoVerified.
You can resume your work day and should report for work immediately.
Yes. You will be responsible for paying the $70/month surcharge on your insurance premium for the FY22-23 benefits year if you were not fully vaccinated by December 31, 2021, regardless of where you tested.
You must first certify your vaccination status with HR, and they will inform you of your last test date. You will need to be fully vaccinated according to the CDC's definition (two weeks out from the single dose of the Johnson & Johnson vaccine, or two weeks out from the second/final dose of the Pfizer or Moderna vaccine) before you can be removed from the testing program by HR.
You should not stop testing until you have received notification from HR of your final test date.
Yes, mandatory testing requirements for unvaccinated employees are legal. The Americans with Disabilities Act and Equal Employment Opportunity Commission guidance permits employers to ask employees not only for proof of testing results but proof of vaccination. The Health Insurance Portability and Accountability Act (HIPAA) does not apply to employers seeking vaccination information.
At this time, the City is not planning to mandate COVID-19 vaccination, but mandatory vaccines are still on the table for future consideration.
While it is true that vaccinated individuals can still catch and spread COVID-19, recent data from the CDC shows that vaccinated individuals are much less likely to A) be infected with and B) transmit the virus. At this time, City administration has made the decision to only require mandatory testing for unvaccinated employees and contractors.
Missed tests will be dealt with on a case-by-case basis.
In most cases, a refusal to be tested will be treated as insubordination, resulting in discipline up to and including termination.*
*Such disciplinary action will not apply to employees who have been approved for reasonable accommodations (see below).
To make a request for reasonable accommodations, you will need to submit the reasonable accommodation request form(s) available in the Mandatory COVID-19 Testing policy (PDF) to HR Connect. These requests will be reviewed on a case-by-case basis.
Until you receive approval for a reasonable accommodation, you will need to continue the testing process. You should not stop testing until you have received notification from HR of your final test date.
However, City employees who have not verified their status as fully vaccinated (initial series of Pfizer or Moderna vaccine, or initial Johnson & Johnson vaccine) via CoVerified must submit to weekly COVID-19 testing. This mandatory testing requirement will apply to all City of Durham employees (i.e. anyone with an employee ID) who have not verified their status as fully vaccinated and who do not have an approved exemption, regardless of work status.
Employees without an approved medical exemption who did not verify their status as fully vaccinated by December 31, 2021 will also be required to pay a $70 surcharge on their monthly insurance premium beginning July 1, 2022. Additionally, only employees who have submitted proof of their vaccination will be eligible for the incentives offered to fully-vaccinated City employees.
No, but the City is strongly encouraging employees who have received their booster shot to submit their booster card to HR via CoVerified.
Additionally, only employees who have submitted proof of their booster vaccination will be eligible for the incentives offered to boosted City employees.
Effective January 10, 2022, City employees should now use CoVerified to report their vaccination and/or booster status.
CoVerified can be accessed through your browser on a desktop or mobile device; there is also a CoVerified mobile app available for Apple phones ONLY.
If you have not yet logged into CoVerified, please follow the instructions below to set up your account:
Once you've created your account, you can upload your vaccine or booster card into CoVerified through your browser or CoVerified mobile app.
The easiest way to confirm receipt and verification of your vaccination or booster shot is through your CoVerified account. Check out our CoVerified browser or mobile app instructions to learn more.
As always, you are also welcome to contact HR Connect if you still have questions.
No. Any vaccination or booster records received through Survey Monkey will be migrated to CoVerified by HR, so no additional action is needed on your part.
If you'd like to confirm receipt and verification of your vaccination or booster shot, you can do so directly in CoVerified by following our desktop or mobile app instructions.
Yes, contractors must report their vaccination status to their employment agency or they will be subject to participate in the City's mandatory weekly COVID-19 testing program.
If you received your vaccine or booster in North Carolina and have since misplaced your vaccine card, there are a few options for obtaining alternative verification of your vaccination or booster. Please refer to this article from North Carolina Health News for additional details.
The City of Durham is pleased to offer a number of great incentives for employees who have been fully vaccinated (initial series of Pfizer or Moderna vaccine, or initial Johnson & Johnson vaccine) against COVID-19.
City employees who confirm that they are fully vaccinated via CoVerified by the dates below may be eligible for the following incentives:
* Additional details about FY22-23 wellness requirements coming soon.
Please see FAQs below for additional details about each incentive, including eligibility requirements and more.
The City of Durham is pleased to offer a number of great incentives for employees who have received their COVID-19 booster.
City employees who confirm that they have received their booster shot via CoVerified by the dates below may be eligible for the following incentives:
* Additional details about FY22-23 wellness requirements coming soon. Please see FAQs below for additional details about each incentive, including eligibility requirements and more.
No. Contractors employed through an employment agency are not eligible for any of the vaccine or booster incentives.
A bill is estimated when we are not able to get an actual meter reading. This could be due to a meter that’s damaged, isn’t transmitting data, or is inaccessible due to surrounding debris or vegetation. An estimated bill is based on the most recent water-use records for your account. However, if you had a leak or used more water during the summer months, that would not be reflected in the estimated bill you receive. This is what occurred in 2019, when a number of accounts were estimated for an extended period of time.
Your bill will say “this is an estimated reading” right below the amount due on the left hand side. If your bill is marked estimated for more than two months in a row, please consider contacting the Department of Water Management through Durham One Call at (919) 560-1200.
Staff generally review six prior months’ usage to determine the estimated usage for your account and then apply the established water and sewer rates.
You are responsible for paying your bill every month whether it’s based on an actual meter reading or an estimate. The Department of Water Management has more than 95,000 customers. With that many meters to read, a small number each month may have issues. Rather than hold the bill for the next cycle, we send an estimated bill until the issue is resolved. This way, your estimated bill reflects your normal usage and you are not caught off-guard the following month with a double bill.
If your estimated bills exceeded your actual water use, we will credit your account. No further action on your part is required.
Sometimes a customer uses more water than estimated, sometimes less. Even when we can’t access your meter, it keeps recording water use. At this point, we have reviewed the meter readings and your actual records and verified that you used more water than we estimated. What you see on your bill is a charge for that water. Yes, you are required to make payment in full.
Based on City Council’s recommendation in response to this event, you will not be retroactively billed beyond a six-month period. This recommendation applies only to cases when the City is considered responsible.
Your water meter measures how much water you use. Even if the readings aren’t being transmitted properly, the meter continues to measure usage. We review those measurements, compare the actual water used to the amount paid for through estimated billing, and charge the difference.
You can submit a service request through our online portal via the Durham One Call Page on the City’s website at https://durhamnc.gov/1439/Durham-One-Call. Click on the “Place a Request” button; scroll down to “Water Management” on the left hand box and click; then select the “Miscellaneous Water Billing Questions” option, complete the form with your address, account number, and question; hit “Submit.” You can expect to hear back within 3 business days.
Contact Public Works Water and Sewer Engineering Services 919-560-4326.
Contact the Engineering Services workgroup at 919-560-4326.
Please submit your questions and/or feedback through the ’Website Feedback’ form.
Note: A link to the form is available in the footer section at the bottom of every webpage.
This project will evaluate and replace aging water mains and other utility infrastructure that was installed in the 1920s in the project area.
Approximately 12,000 linear feet of water mains will be replaced within West Club Boulevard, 9th Street, Carolina Avenue, Oakland Avenue, Oval Drive, and Englewood Avenue. The project may also include storm drainage rehabilitation and sanitary sewer main rehabilitation following field investigations.
The project will be paid for by previously authorized Capital Improvement Program (CIP) funds.
The field investigation portion of the project will take approximately six months.
Field investigation personnel will work primarily within the existing public right-of-way, but will also access front yards to survey the location of water meters, sewer cleanouts, sidewalks, trees, etc. The City’s contractor is required to maintain access to residences and businesses at all times, though some on-street parking may be temporarily obstructed during field investigations.
This project will replace deteriorating waterlines that were installed in the 1930s and 1940s. Approximately 5,600 feet of waterlines within the West Main Street area will be replaced. Also, existing water meter boxes will be upgraded to current standards. The project will be paid for by previously authorized capital improvement program (CIP) funds. Anticipated waterline construction duration will be updated following completion of the site review phase of the project.
Construction will not occur on private properties; however, there will be pedestrian, traffic, and noise impacts throughout the West Main Street area during construction. The city’s contractor will be required to maintain access to residences and businesses at all times, though on-street parking and pedestrian access may be obstructed due to the work area or traffic detours.
In addition to other notifications, signage will inform and direct property owners, residents, and visitors in the West Main Street area regarding detours, changes in traffic patterns, and access issues throughout construction. Disturbed areas along roadways and sidewalks will be repaved, and lawns will be graded and reseeded at the end of the project.
The Department of Water Management is responsible for operation, maintenance, evaluation, rehabilitation, and improvement of the sanitary sewer system throughout the City of Durham. As part of Water Management's ongoing efforts, this area was identified as warranting evaluation and design work for the improvement of the system. The sanitary sewer mains in this area are either along a streambank or traverse private property which makes them challenging to maintain.
Approximately 1,800 linear feet of sanitary sewer outfall will be either replaced or rehabilitated within the Watts Hospital-Hillandale Neighborhood
The field investigation and Preliminary Engineering Report (PER) are expected to be completed in late 2018, with detailed design to follow.
Field investigation personnel will work within the existing public right-of-way, but will also access front yards to survey. The City’s contractor is required to maintain access to residences and businesses at all times, though some on-street parking may be temporarily obstructed during field investigations.