City of Durham, City Manager's Report, Thomas J. Bonfield, Durham City Manager

March 29, 2019 | Volume 12, No. 9

Note from Tom


Help Us Prepare for a Website Refresh

Websites have become the most common way to find out about businesses and organizations, and the City of Durham is no different. In the past year, there were more than 2 million sessions on the durhamnc.gov website and 4.5+ million pageviews, and these numbers continue to grow from year-to-year. The site is the City’s most highly-used tool for residents to find City news, information, and services. In this era of personal devices and constant connection, the definition of customer service is evolving, and it’s our goal to deliver outstanding customer service through all of our tools and services.
 
The current website launched in 2015, and in digital years, that means it’s time for a refresh. We want to take this opportunity to hear from the community about the current website experience and identify areas for improvement as we move ahead. Starting on April 8, we will distribute an online survey in English and Spanish to get your feedback. Our team will use that data to launch a redesigned site in 2020. We want this to go beyond a new look and focus on improving the user experience.
 
Keep an eye out for the survey so you can help us improve the City’s online experience.

City of Durham News


Jacob Lerner, Laura Biediger, and Lynwood Best at WNCU studio

Neighborhood Improvement Services Talks About Community Engagement on WNCU 

Members of the Neighborhood Improvement Services team discussed the City's blueprint for equitable community engagement in Wednesday's episode of "The Measure of Everyday Life" radio show. The plan helps ensure that all City initiatives consider the residents that are most likely to be adversely impacted and underrepresented in City processes. Learn more.

Transportation Department Seeks Durham Commuter Feedback

The Transportation Department is conducting an Employee Commuter Survey to learn more about how people travel to Durham for work. The 10-minute survey will help improve programs and services for commuters in the Triangle. Learn more.

Give $15 to Support the Durham 150 Celebration

There are a lot of exciting ways to recognize Durham's sesquicentennial this year, and community members can help by contributing $15 to fund events and programming. To be part of the #15forDurham150 campaign, visit the Museum of Durham History website to make your donation and earn a Durham 150 logo magnet. Learn more.

Photo Highlight


Participants at NC 911 workshop watch presentation

Durham Hosts Inaugural N.C. 911 Workshop

On Wednesday, March 29, the City hosted public-safety answering point (PSAP) staff and leadership from across the state for a grant workshop at the Durham Police Department Headquarters and 911 Center. More than 80 participants joined to learn about the grant process and tour the Durham 911 facility. The 2020 PSAP Grant Program will help fund priority issues including PSAP consolidation and equipment upgrades.

Upcoming Events


Durham Hosts Continuum of Care Grant Funding Workshop

Tuesday, April 2, 2019, 10 a.m.
Neighborhood Services Improvement Dept., 807 E. Main St., Bldg. 2, Suite 300

Durham is hosting a free workshop for representatives of organizations interested in applying for grants in the 2019 Continuum of Care (CoC) Homeless Grants Competition. Pre-Registration Required by March 29. Learn more.

Durham 150 Opening Celebration

Saturday, April 13, 2019, 10 a.m.2 p.m.
American Tobacco Campus

This opening event will kickoff a citywide, yearlong celebration of Durham's 150th anniversary of incorporation. Hear from Mayor Steve Schewel, enjoy birthday cake, and see live entertainment while learning about Durham's rich history of innovation and regeneration. Learn more.

Durham 150 Logo | Established 1869

2019 Golden Leaf Awards Reception and Ceremony

Thursday, April 18, 6 p.m.
Lobby of the Legacy Tower (former Mutual Life Building), 411 W. Chapel Hill St.

Celebrate the 2019 Golden Leaf Awards winners who will be recognized for properties that provide positive attributes to the built environment. New for this year, the ceremony is forgoing a formal presentation for a gallery-style award ceremony where guests are invited to browse the displays of the various award winners. Learn more.

Now Showing on Durham Television Network


17th Annual Women’s Forum
Visionary Women: Champions of Peace and Nonviolence

On Thursday evening at City Hall, the City hosted the Annual Women's Forum in honor of National Women's History Month. City of Durham Public Affairs Director Beverly B. Thompson moderated the discussion with Durham County District Attorney Satana Deberry; Durham County Sheriff's Office Community Engagement Director Grace Marsh; and Parents of Murdered Children–Durham Chapter Leader T. Diane Jones.
Watch the discussion.

Panelists: Beverly B. Thompson, Satana Deberry, Grace Marsh, Diane Jones

Stay Current with Our Durham-Focused Shows

The Durham Television Network produces four shows to help keep residents informed.

Follow the City of Durham YouTube channel to see the latest episodes, or watch on Spectrum channel 8, AT&T U-verse channel 99, and Frontier channel 70.

Durham Water Works for You


Buchanan Boulevard Waterline Replacement Project Update

The City appreciates your ongoing patience with the work along the busy corridors associated with this project. Find additional details and updates online.

Week of April 1:
  • On street parking and turning lane closures in W. Chapel Hill Street between Kent Street and the Durham Freeway.  
  • Temporary lane closures in W. Chapel Hill Street intersections between Kent Street and Buchanan Blvd. Flaggers will be utilized to maintain traffic.
  • W. Chapel Hill Street will have lane and on-street parking closures to accommodate waterline installation.
  • No work will take place on Saturday or Sunday.

Central Park Waterline Replacement Project Update

The City appreciates your ongoing patience with the work along the busy corridors associated with this project. Find additional details and updates online.


Week of April 1:
  • Broadway Street will be reduced to one lane as water line work continues.
  • North Street will be reduced to one lane as water line work continues.
  • Madison Avenue will be closed as water line work begins.
  • Geer Street will be reduced to one lane as sanitary sewer work continues.
  • Washington Street between Trinity Avenue and Geer Street will be reduced to one lane as water line work continues.
  • Washington Street between West Corporation Street and Geer Street will be closed as sanitary sewer work continues.
  • The intersection of Washington Street and West Corporation Street will be temporarily closed as sanitary sewer work continues.
  • West Corporation Street between Morris Street and Liggett Street will be reduced to one lane as sewer work continues.
  • No work is scheduled for this weekend. 
Water tip of the week: Has the arrival of spring inspired you do some sprucing up around the home? Remember to use a broom instead of a hose to clean patios, decks, sidewalks, and driveways, and save water every time.

Stay Connected with Durham Information Network


Durham Information Network is the communications umbrella for information about the City, and its events and activities. Follow our channels to stay engaged and informed, including Durham Television Network, the City Manager’s Report and the Citizens’ Newsletter.


Follow us @CityofDurhamNC on social:

Facebook | Twitter | Instagram | YouTube

Durham Information Network logo

Social Spotlight

Did you know the City has a new Spanish language Facebook page? Check it out and make sure to follow and share Ciudad de Durham en Español!

Screenshot from recent Ciudad de Durham en Espanol post

Durham One Call is Here To Help


Durham One Call logo image

Durham One Call provides a high level of service in English and Spanish for inquiries and requests for service. Let us know how we can help you.

  • Call 919-560-1200
  • Use the One Call App 24/7
  • Visit the website
  • Stop by the City Hall lobby desk at 101 City Plaza Hall, M-F between 8-5
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