City of Durham, City Manager's Report, Thomas J. Bonfield, Durham City Manager

March 8, 2019 | Volume 12, No. 6

Note from Tom


Checking in with Our Residents


Durham frequently earns accolades as a great place to live, work, and retire – just this month the city made another list of Top 100 Best Places to Live. But in local government, the most valuable feedback comes from our residents.
 
Today, we share results from the 2018 Durham Resident Satisfaction Survey, which shows that 85 percent of residents feel that Durham is a good or excellent place to live. Not only is this an increase of four percent from last year, it’s an all-time high since the survey began 13 years ago. This number is encouraging, but is just one part of the picture.
 
We conduct the survey every year to touch base with our residents, find out what they think of our community and the services we provide, and identify community-wide priorities. The City administration specifically uses this information to help direct our priorities, from making day-to-day decisions to overall long-term planning and funding allocation.
 
I am especially pleased that Durham was rated significantly higher than average in 24 areas including overall quality of City-provided services as well as customer service from City employees. But we are also ready to respond to the top areas for improvement including street maintenance, police protection, public transit, ease of travel, and pedestrian facilities.
 
The full report is now available online. Although the survey happens once a year, you are always welcome to let us know how we are doing.

City of Durham News


City of Durham Resident Survey - Final Findings Report

City’s Annual Satisfaction Survey Shows Residents Enjoy Living in Durham

The results from the 2018 Durham Resident Satisfaction Survey show that 85 percent of residents feel that Durham is a good-to-excellent place to live, which is up 4 percent from last year, making it the highest all-time rating achieved since this survey began 13 years ago. A major theme that emerged from the survey indicates that, compared to other large cities with populations of 250,000 or higher, Durham is setting the standard. Learn more.

Durham Hosts N.C. Highway 54 Pedestrian Facilities Meeting

Drop-In Style Meeting to Collect Resident Input on Design Plan

If you live, work, or travel along N.C. Highway 54 East in Durham, you’ll want to mark your calendar for a meeting later this month to review the design for sidewalks along this busy road. The City of Durham Public Works Department has prepared the design for pedestrian facilities along N.C. Highway 54 from east of N.C. Highway 55 to the western limit of Research Triangle Park, and staff wants to share their work to date and get resident input. Learn more.


Durham Police Summer Camps Offer Fun Inside, Out

Application Deadline is May 

The Durham Police Department (DPD) is accepting applications for its 2019 summer camps for youth ages nine to 13. Campers will take daily field trips, and engage in recreational, educational and social activities with police officers and other campers. 
Learn more.

Photo Highlight


Durham Recognizes 2019 Planning Academy Graduates

Durham Celebrates New Downtown Parking Garage with Ribbon-Cutting

The new Morgan-Rigsbee Downtown Parking Garage will welcome its first customers on Monday, March 11! Our ribbon-cutting ceremony on Thursday, March 7 marked the completion of this $23 million project that brings 667 new parking spaces to our booming downtown – 145 of which are dedicated for hourly parkers – plus nearly 16,000 square feet of new commercial/retail space now available for lease, and 4,750 square feet of new office space for our Transportation Department’s Park Durham Division. Monthly parking access will be available later this month. To learn more, including how to reserve a parking space in our new facility, visit parkdurham.org.

Upcoming Events


Durham Arbor Day Celebration

Friday, March 15, 10 a.m.–2 p.m.

Burton Park, 1100 Sima Avenue

Join the City of Durham General Services Department’s Urban Forestry Division, Keep Durham Beautiful, Durham Parks and Recreation, and the Durham Housing Authority to celebrate Arbor Day in Durham. Spectators and volunteers are invited to learn about trees and tree care as well as to help beautify the neighborhood park. Learn more.


17th Annual Women’s Forum
Visionary Women: Champions of Peace and Nonviolence

Thursday, March 28, 2019, 68 p.m.
City Hall Council Chambers, 101 City Hall Plaza, First Floor

This free forum, held annually in honor of National Women’s History Month, is open to the public and will be moderated by City of Durham Public Affairs Director Beverly B. Thompson. Panelists include Durham County District Attorney Satana Deberry; Parents of Murdered Children–Durham Chapter Leader T. Diane Jones; and Women in Action Director and Elna B. Spaulding Conflict Resolution Center Executive Director Grace Marsh. Learn more.

Now Showing on Durham Television Network


Catch Up with Bull City Wrap

Get a recap of this week's news in three minutes with the latest episode of Bull City Wrap.

In this week's episode: Find out why your water may taste different in March; give feedback on Durham's new downtown signage; learn about the Police Department's new tool to clear crash scenes faster; and mark your calendar for the 17th Annual Women's Forum.

Video screenshot of one of the proposed options for the new wayfinding signage

Stay Current with Our Durham-Focused Shows

The Durham Television Network produces four shows to help keep residents informed.

Follow the City of Durham YouTube channel to see the latest episodes, or watch on Spectrum channel 8, AT&T U-verse channel 99, and Frontier channel 70.

Durham Water Works for You


Buchanan Boulevard Waterline Replacement Project Update

The City appreciates your ongoing patience with the work along the busy corridors associated with this project. Find additional details and updates online.

Week of March 11:
  • W. Chapel Hill Street will have lane and on-street parking closures to accommodate waterline installation.
  • Traffic control signs and markings will be used for all lane shifts.
  • Flaggers will be utilized for traffic control while work is taking place in intersections of W. Chapel Hill Street with Kent St, Gattis St, Carroll St, and Buchanan Blvd.
  • Sidewalk traffic will be disrupted.
  • Noise levels in excess of the current City noise ordinance are anticipated during work hours.
  • On-street parking will be closed in work areas.
  • Planned work hours are 7 AM to 7 PM.
  • No water or sewer service disruptions are anticipated.
  • No work will take place on Saturday or Sunday.

Central Park Waterline Replacement Project Update

The City appreciates your ongoing patience with the work along the busy corridors associated with this project. Find additional details and updates online.


Week of March 11:
  • Broadway Street will be reduced to one lane as water line work continues.
  • North Street will be reduced to one lane as water line work begins.
  • Geer Street will be reduced to one lane as sanitary sewer work continues.
  • Washington Street between Trinity Avenue and Geer Street will be reduced to one lane as water line work continues.
  • Washington Street between West Corporation Street and Geer Street will be closed as sanitary sewer work continues.
  • The intersection of Washington Street and West Corporation Street will be temporarily closed as sanitary sewer work continues.
  • No work is scheduled for this weekend. 
Water tip of the week: Your washing machine is one of the biggest water users at home. Lower water and energy bills by washing full loads of laundry. Match your machine settings to the particular load, and presoak heavily soiled items. Shopping for a new washer? Look for EPA ENERGYSTAR® labeled appliances.

Stay Connected with Durham Information Network


Durham Information Network is the communications umbrella for information about the City, and its events and activities. Follow our channels to stay engaged and informed, including Durham Television Network, the City Manager’s Report and the Citizens’ Newsletter.


Follow us @CityofDurhamNC on social:

Facebook | Twitter | Instagram | YouTube

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Social Spotlight

Louisville Mayor Greg Fischer welcomed Mayor Steve Schewel and our Durham delegation last week for a two-day visit to learn more about their city's neighborhood redevelopment, equitable inclusion, and the “Russell Promise” neighborhood. Thanks for the warm welcome, Louisville, KY! Follow @CityofDurhamNC.

Louisville Mayor Greg Fischer welcomed Mayor Steve Schewel & our #Durham delegation last week for a two-day visit to learn more about their city's neighborhood redevelopment, equitable inclusion & the “Russell Promise” neighborhood. Thanks for the warm welcome, #LouisvilleKY!

Durham One Call is Here To Help


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Durham One Call provides a high level of service in English and Spanish for inquiries and requests for service. Let us know how we can help you.

  • Call 919-560-1200
  • Use the One Call App 24/7
  • Visit the website
  • Stop by the City Hall lobby desk at 101 City Plaza Hall, M-F between 8-5
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