In light of the public health threat posed by COVID-19, on Monday, March 9th, the City’s Department of Water Management suspended the disconnection of residential water services for nonpayment. Residential Water and Sewer customers who are experiencing hardship and are not able to pay their past-due balances will continue to receive uninterrupted service.
Governor Roy Cooper’s Executive Order 124, which prevents utilities across the state from disconnecting people who are unable to pay their bills, is now extended through July 29. This Order also prohibits penalties, interest, or late fees during this time and requires utilities to give residential customers up to 6 months from July 29 to pay outstanding bills. This Order means Durham’s Department of Water Management, along with utilities across North Carolina, will continue to suspend disconnection for nonpayment through that date.
We encourage on-time payment when possible. Customers facing financial difficulty should try to continue keeping up with charges to avoid large balances and collections procedures later. We are happy to help you arrange a payment plan or apply for our Water Hardship Fund.
Guidance from the Centers for Disease Control and Prevention states that frequent hand washing is one of the best ways to avoid exposure to illness and stay healthy. Providing uninterrupted water service is an essential step in the City’s effort to fight the spread of the Coronavirus.