Durham Water Has Returned to Regular Billing Practices
We know that many in our community have lost their jobs, businesses, and healthcare coverage in this pandemic. To provide support, we decided in early March to stop disconnecting residential water customers for nonpayment. Three weeks later, Governor Roy Cooper issued an Executive Order suspending disconnects by utilities statewide. That Order expired at midnight on July 29, 2020.
If you fell behind on payments while this Executive Order was in effect, we want you to know support remains available and we have trained staff in Customer Billing Services who are ready to help.
The Department of Water Management returned to regular billing practices, including cutoffs for nonpayment, on September 16, 2020. We don’t want anyone to go without water. For more information about payments, the Water Hardship Fund, or other community resources that may offer financial support, please select one of the options below or contact us through Durham One Call at 919-560-1200.