Office of Performance & Innovation (OPI)

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Jul 27


Posted on July 27, 2020 at 11:02 AM by Kathryn Dillard



Welcome to the City of Durham Office of Performance & Innovation’s blog. We’re a team of seven dedicated public servants who enjoy serving the Durham community (we’ll be sure to introduce ourselves in a more personable way in due time). We are a Division within the City’s Budget and Management Services Department.

The Office of Performance & Innovation (OPI) exists to help City of Durham departments maximize the efficiency and effectiveness of their work by providing support, consulting, and skill building in the areas of strategic planning, innovation, process improvement, and program design and evaluation. We have a special interest in keeping the community/resident/customer at the center of all our work.

In short, we help the organization envision, evaluate, and innovate - all with the purpose of contributing to making Durham a great place to live, work, play, and do business. Here on our blog we’ll share more in-depth glimpses into our work.

We look forward to sharing how we contribute to the uniqueness that is the Bull City.


Monica Croskey Chaparro

Assistant Budget & Management Services Director, Strategy & Performance