City of Durham Alerts

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March 8, 2020

City Malware Update: Most Services Restored

Thank you for your patience as the City continues to recover from the recent malware attack.

While most services have been restored, many City staff are still regaining access to phones. Please note that some delays in response for service from our employees should be anticipated until we are completely restored across the entire organization. If you have an urgent service request, please contact Durham One Call, or if you have an emergency call 911.

Durham One Call is taking phone calls at (919) 560-1200. Or you can submit an online service request at or the Durham One Call mobile app in the Apple and Google Play stores.

Because of the nature of this event, our cyber security experts remain highly confident that no personally identifiable information of our residents or our employees was removed from any of the City’s networks.

The website, as well as,, and were not impacted and remain fully functional.

Update: Monday, March 9, 4 p.m.

On March 9, City of Durham and Durham County leaders held a press conference to discuss the response to this cyber attack.

Update: Sunday, March 8, 6:30 p.m.

After receiving notice of a cyber malware attack late on Friday, March 6, the City of Durham and Durham County Government are now in the recovery process.

Fortunately, the City was prepared with notification systems in place that worked as planned, providing immediate notice to City IT staff that enabled a very quick response that minimized damage to operating systems.

The County also received notification late Friday of attacks on their networks, and responded immediately as well.

At this time, City IT staff are bringing systems back online while investigating the source of the attack. Critical public safety systems, including 911 and other public safety agencies, are operational and emergency calls are being handled.

The City intentionally shut down its phone system to help contain the attack, so there are phone disruptions to other City facilities and services, such as Durham One Call’s phone line at 919-560-1200, Durham Parks and Recreation centers, City Hall, etc. City IT staff anticipate that the phone system will be operational on Monday, March 9.

The City’s website is fully functional at this time, and residents can use this website to securely pay their water bills, submit Durham One Call service requests, etc. Durham One Call’s mobile app is also fully functional.

The County phone system is operating as normal and the County website is also functional. There is no impact to any of the Durham County Sheriff’s Department 911 services.

City Hall, all non-emergency City operations, programs, and services as well as Durham County Government will be open on Monday, March 9 as normally scheduled.

Another update for local news media will be provided on Monday, March 9.

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