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Durham One Call
919-560-1200
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Frequently Asked Questions

Sidewalk

  1. How do I request sidewalk repair or maintenance?
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Stormwater

  1. How do I report stormwater basin, ditch, or drainage issues?
  2. How do I report illegal dumping in a storm drain?
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/FAQ.aspx

Stormwater Utility Fee

  1. What is stormwater?
  2. What is considered an impervious surface?
  3. How long is the service period?
  4. How much is my annual stormwater utility fee?
  5. What services do I get from paying a stormwater utility fee?
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Street

  1. How do I get my dirt street paved?
  2. How do I get the ditches in my neighborhood cleaned out so it doesn't flood when it rains?
  3. How do I get a dead animal out of my yard?
  4. How do I get a driveway/storm drain/sidewalk permit?
  5. How do I report a pothole?
  6. How do I request a curb cut (formally known as a handicap ramp)?
  7. How do I apply for a dumpster permit?
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Water or Sewer

  1. Where do I pay my water bill?
  2. How do I get permission to tap into water or sewer?
  3. How do I find out if water and sewer is available at/near my property, and/or how do I get the line extended?
  4. How do I apply for a new water and/or sewer service?
  5. Before I dig on my property how do I get my utilities located or marked?
  6. How do I inquire about a Pending Assessment?
  7. How do I inquire about Confirmed Assessments?
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Contact Us


  1. Marvin G. Williams


    Director
    Email

    Public Works Department


    101 City Hall Plaza, Ste. 3100
    Durham, NC 27701

    Phone: 919-560-4326
    Fax: 919-560-4316

    Staff Directory

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  2. The City of Durham   |   101 City Hall Plaza, Durham, NC 27701   |   Phone: 919-560-1200
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