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Frequently Asked Questions

Sidewalk

  1. How do I request sidewalk repair or maintenance?
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Stormwater

  1. How do I report stormwater basin, ditch, or drainage issues?
  2. How do I report illegal dumping in a storm drain?
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Stormwater Utility Fee

  1. What is stormwater?
  2. What is considered an impervious surface?
  3. How long is the service period?
  4. How much is my annual stormwater utility fee?
  5. What services do I get from paying a stormwater utility fee?
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Street

  1. How do I get my dirt street paved?
  2. How do I get the ditches in my neighborhood cleaned out so it doesn't flood when it rains?
  3. How do I get a dead animal out of my yard?
  4. How do I get a driveway/storm drain/sidewalk permit?
  5. How do I report a pothole?
  6. How do I request a curb cut (formally known as a handicap ramp)?
  7. How do I apply for a dumpster permit?
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Water or Sewer

  1. Where do I pay my water bill?
  2. How do I get permission to tap into water or sewer?
  3. How do I find out if water and sewer is available at/near my property, and/or how do I get the line extended?
  4. How do I request new water or sewer lines be installed at my property?
  5. Before I dig on my property how do I get my utilities located or marked?
  6. How do I inquire about a Pending Assessment?
  7. How do I inquire about Confirmed Assessments?
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Contact Us


  1. Marvin G. Williams


    Director
    Email

    Public Works Department
    101 City Hall Plaza, Ste. 3100
    Durham, NC 27701

    Phone: (919) 560-4326
    Fax: (919) 560-4316

    Staff Directory
  1. Engineering
    1. Engineering Home
    2. Contract Management
    3. Construction Projects
    4. Construction Standards
    5. Design/Survey Group
    6. Development Review
      1. Construction Standards
        1. Construction Standards
      2. Digital Submittal Information
        1. Frequently Asked Questions
    7. Engineering Inspections
  2. Stormwater & GIS Services
    1. Stormwater & GIS Home
    2. Durham's Watersheds
      1. Stormwater & GIS Home
      2. Find Your Watershed
        1. Stormwater & GIS Home
        2. Crooked Creek
        3. Ellerbe Creek Watershed
        4. Eno River Watershed
        5. Falls Lake
        6. Flat River
        7. Lick Creek
        8. Little Creek
        9. Little Lick Creek Watershed
        10. Little River
        11. New Hope Creek
        12. Northeast Creek
        13. Panther Creek
        14. Stirrup Iron Creek
        15. Third Fork Creek
      3. State of Our Streams
      4. Technical Reports
    3. Maps/City Streets
      1. Stormwater & GIS Home
      2. Historical Maps
    4. Stormwater Development Review
      1. Stormwater & GIS Home
      2. Forms and Templates
      3. Important Announcements
      4. Letters to Industry
      5. Seminars and Presentations
      6. SCM As-Built & BMC (Maintenance) Programs
    5. SCM As-Built & BMC (Maintenance) Programs
    6. Drainage/Flooding Information
      1. Stormwater & GIS Home
      2. Floodplain Information
      3. Flood Plains
    7. Stormwater Quality
      1. Stormwater & GIS Home
      2. Public Education
        1. Stormwater & GIS Home
        2. Adopt a Stream
        3. Learn More About Stormwater
        4. Pet Wastes
        5. Rain Gardens
        6. Stormwater 101
        7. Special Studies
      3. STAR Business Recognition Program
        1. Stormwater & GIS Home
        2. Pollution Prevention for Businesses
        3. GIS & Stormwater
      4. Rain Catchers
      5. State of Our Streams
      6. Pollution Prevention for Businesses
      7. Technical Reports
      8. Waterways Newsletter
      9. Illicit Discharge Detection and Elimination
      10. Preventing Stormwater Pollution
    8. How to Prevent Water Pollution
    9. Stormwater Regulations
    10. Stormwater Utility Fee
      1. Stormwater & GIS Home
      2. Impervious Surface
      3. Stormwater Utility Fee Map
      4. Frequently Asked Questions
        1. Stormwater & GIS Home
      5. History of Stormwater Management
      6. Stormwater Appeals Form
      7. Stormwater Utility Fee Comparison
      8. Stormwater Utility Ordinance
    11. Watershed Special Projects
      1. South Ellerbe Project
      2. Eno River Watershed Improvement Plan
      3. Green Infrastructure
      4. New Hope & Little Creek Watershed Improvement Plan
      5. Stream Vegetation Management
      6. Ellerbe Creek Watershed Improvement Plan
        1. Stormwater & GIS Home
        2. Watershed Assessment & Modeling
        3. Watershed Assessment Results
      7. Northeast & Crooked Creek Improvement Project
      8. Third Fork Creek Watershed Improvement Project
      9. Little Lick Creek Watershed Improvement Plan
      10. Ellerbe Creek Projects
      11. Rain Catchers 2.0
    12. Stormwater Contacts
    13. Resources/Services
  3. Street Maintenance Division
    1. Concrete/Sidewalk Repairs
    2. Maps/City Streets
    3. Pothole Hotline
    4. Roads and Alleys
    5. Snow Removal
    6. Stormwater Basins/Ditching
    7. Stormwater Repairs
    8. Street Cleaning
    9. Street Maintenance Home
  4. Resources/Services
  5. Construction & Design Projects: Active
    1. New Sidewalk & Trail Construction and Design
      1. University Drive Sidewalk (SW-39)
      2. RFLOI for CEI Service for SW-39
      3. Design Services for Carpenter-Fletcher (SW-44D)
      4. Design Services for Cornwallis Road (SW-45D)
      5. Design Services for Hillandale Rd (SW-46D)
      6. Design Services for Morreene Road (SW-47D)
      7. Design Services for North Duke Street (SW-50D)
      8. Design Services for NC 54 (SW-51D)
      9. Design Services for LaSalle Street (SW-52D)
      10. Design Services for Raynor Street (SW-53D)
      11. RFLOI for Bike/Ped Design Services (SW-63)
      12. RFQ Ombudsman Services - Sidewalk Repair (SW-71c)
      13. RFQ Ombudsman Services - Sidewalk Repair (SW-67c)
      14. SW-67 Sidewalk Repairs 2019
      15. SW-70 Bike+Walk Sidewalk 2019
      16. SW-75 PWOC Concrete Repairs 2019
      17. SW-75C Inspections for SW-75
      18. SW-78c RFQ for Inspections for PW Street Maintenance Repairs 
      19. SW-77 RFQ for Sidewalk Asset Mgmt. Plan & Study
      20. SW-78 PW Street Maintenance Division Concrete Repairs 2020
      21. RFQ for Inspection and Ombudsman Services for City Sidewalk Repair Projects (SW-76c)
      22. SW-76 Sidewalk Repairs 2020
    2. Record Plan-Profile Construction Drawing Search
    3. Street & Thoroughfare Construction
      1. ST-257 Carver Street Extension
      2. ST-264 Fayetteville Road Improvements
      3. ST-287 Pavement Condition Survey
      4. Bridge Maintenance (ST-288)
      5. RFQ for Utility Locate Services (ST-289)
      6. 2018 Unpaved Roads Study (ST-292)
      7. 2019 Petition Streets (ST-271)
      8. RFQ for Professional Land Surveying (ST-295)
      9. ST-297 PWOC Asphalt Repair 2019
      10. ST-300C RFQ for Utility Locate Services 2019
      11. 2021 Petition Streets (ST-286)
    4. Street Repaving
      1. ST-290 Street Repair & Repaving 2019
      2. ST-290C Inspection Services for City Projects
      3. ST-298 Pavement Preservation 2019
      4. ST-299 Asphalt Rejuvenation 2019
      5. ST-301 Pavement Services 2020
      6. ST-308 Pavement Structure Design 2020
      7. ST-302 Street Repair & Repaving 2020
      8. ST-303 Pavement Preservation 2020
      9. ST-306 Road Rebuilding 2020
      10. ST-311 Street Repair & Repaving 2021
    5. Stormwater Capital Improvement Program Projects
      1. 2017 Stormwater Professional Services (SD-2017-01)
      2. 2017 Stormwater Inventory Assessment (SD-2017-02)
      3. 2018 Culvert Replacements (SD-2018-01/SD-2018-02)
      4. 2018 Private Drainage Assistance Projects
      5. 2018 Drainage Structure Acc. & Stab. (SD-2018-09)
      6. 2018 HMGP Project Management (HMGP 4167)
      7. 2019 Stormwater Infrastructure Rep. (SD-2019-01)
      8. 2019 Stormwater Infrastructure Rep. (SD-2019-02)
      9. 2019 MS4 Inspections (SD-2019-06)
      10. 2019 Stormwater Infrastructure Rep. (SD-2019-09)
      11. 2019 Lodge St. Reg. Stormwater Imp. (SD-2019-10)
      12. 2019 HMGP Miscellaneous Services (HMGP 4167MS)
      13. 2020 Stormwater Infrastructure Rep. (SD-2020-02)
      14. 2020 Buckingham Road Culvert Replacement
      15. 2020 Alpine Road Culvert Replacement
      16. 2020 Odyssey Dr. Culvert Replacement (SD-2020-01)
    6. Water & Sewer Extensions
      1. 2018 Water & Sewer Extension Construction (WS-86)
      2. WS-85 Petition Sewer on Garrett & Mimosa 2020
    7. Completed/Inactive: Construction & Design Project
      1. New Sidewalk & Trail Construction
        1. 2012 American Tobacco Trail & Bridge (SW-24)
        2. 2010 Sidewalk Construction & Repairs (SW-25)
        3. 2011 New Sidewalk Construction (SW-26)
        4. 2013 Bicycle & Pedestrian Facilities (SW-31)
        5. 2013 Dearborn Bridge Construction (SW-32)
        6. 2013 Garrett Road Sidewalk Construction (SW-33)
        7. 2015/2013 Sidewalk Construction (SW-28)​
        8. 2013 Sidewalk Repairs & Curb Ramps (SW-29)
        9. 2015 Sidewalk Repairs (SW-38)
        10. 2015 Sidewalk Construction Administration (SW-38C)
        11. 2017 NC-55 Sidewalk (SW-42)
        12. RFQ to provide Project Mgmt Services (SW-49c)
        13. RFLOI for Bike/Ped Design Services (SW-58)
        14. 2017 Sidewalk Repairs (SW-60)
        15. 2017 Bike+Walk Sidewalk Gaps (SW-64)
        16. 2018 Brick Paver Repairs (ST-266)
        17. RFLOI for CEI Service for SW-27
        18. SW-27 Fayetteville Street Roadway and Sidewalk
        19. NC 54 NC 751 Sidewalk Construction (SW-30)
        20. RFLOI for CEI Services NC 54 NC 751 Sidewalk SW-30
        21. Avondale Avenue Sidewalk Construction (SW-34)
        22. Campus Walk Sidewalk Construction (SW-35)
        23. RFLOI for CA&I Service for SW-34 & SW-35
        24. 2018 Sidewalk Repairs (SW-62)
      2. Street & Thoroughfare Construction
        1. City Hill Plaza (ST-243)
        2. 2014 R. Kelly Bryant Bridge Light Repairs (ST-230)
        3. 2013 Old Five Points (ST-260)​
        4. 2014 Ninth Street Streetscape
        5. 2015 Speed Hump Construction (ST-275)​
        6. ST-254 Fayetteville-Buxton-Riddle Realignment
        7. 2013 Angier-Driver Commercial Area Streetscape
        8. ST-259 NCIMED Building Basement Renovations
        9. Inspection Services for City Projects (ST-281c)
        10. Duke-Gregson Curb Extensions (ST-272)
        11. Markham -Mangum-Roxboro Medians (ST-276)
        12. RFQ Design Services-Slope Stabilization (ST-294d)
        13. ST-294 Slope Stabilization
      3. Street Repaving
        1. 2010 Bond Funded Repaving Projects (ST-250-253)
        2. 2012 Speed Humps (ST-262)
        3. 2013 Speed Humps (ST-267)​​
        4. 2014 Speed Humps (ST-273)​
        5. 2014 Street Repairs & Repaving (ST-269)​
        6. 2016 Street Repair & Repaving (ST-280)
        7. 2015 Street Repair & Repaving (ST-274)
        8. 2012 Pavement Condition Survey (ST-263)
        9. 2017 Speed Hump Construction (ST-284)​
        10. 2017 Ravenstone & Stonehill Estates Paving(ST-278)
        11. 2018 Street Repairs & Repaving (ST-285)
      4. Stormwater Construction & Repairs: Completed
        1. 2020 Emergency Watershed Protection Debris Removal
        2. 2018 SCM Renovation & Rehabilitation SWDR-2018-01
        3. 2018 Carp. Flet. Rd. Culvert Stab. (SD-2018-10)
        4. 2018 Stormwater Infrastructure Rep. (SD-2018-04)
        5. 2018 Trenchless Pipe Repairs (SD-2018-03)
        6. 2017 Stormwater Infrastructure Rep. (SD-2017-04)
        7. 2017 MS4 Inspections (SD-2017-03)
        8. 2016 Third Fork Creek Stream Rest. (SD-2016-03)
        9. 2015 Trenchless Pipe Repair (SD-2015-02)
        10. 2015 East Main St. Culvert Stab. (SD-2015-01)
        11. 2014 MS4 Inspections (SD-2014-01)
        12. 2013 Routine Ditching & Pipe Repl. (SD-2013-04)
        13. 2013 Third Fork Creek Stream Rest. (SD-2013-03)
        14. 2013 Stormwater Infrastructure Rep. (SD-2013-01)
        15. 2013 Stormwater BMPs Maintenance (SWM 2013-01)
        16. 2013 Durham Rain Catchers (10-013)
        17. 2012 Old N Durham Park Infrastructure Improvements
        18. 2012 MS4 Inspections (SD-2012-04)​
        19. 2012 W Knox Street Culvert Stabilization
        20. 2012 University Drive Culvert Replacement
        21. 2012 Drainage Repairs & Improvements (SD-2012-01)
      5. Water & Sewer System Extensions
        1. 2010 Water & Sewer Construction (WS-81)
  6. Record Plan-Profile Construction Drawing Search
  7. Forms & Applications
  8. Frequently Asked Questions
  9. Contact Public Works
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    101 City Hall Plaza
    Durham, NC 27701

    Phone: 919-560-1200

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