Welcome to the Department of Water Management
The Department of Water Management maintains the City’s pipes, plants, and facilities and provides essential services. Our more than 350 water professionals deliver pure, clean drinking water to the people of Durham 24 hours a day, seven days a week, 365 days a year. Quick response teams fix water main breaks, sewer overflows, and other emergencies. We also treat used water at reclamation facilities before safely returning it to the environment.
Durham Water has returned to Regular Billing
We know that many in our community have lost their jobs, businesses, and healthcare in this pandemic. If you've fallen behind on your water bill, please contact our trained Customer Billing Services representatives at 919-560-1200 to work out a customized payment plan or learn about our Water Hardship Fund. To apply online, select one of the buttons below. Assistance is also available through AccessH2O, a nonprofit offering help to those who have exhausted all other support.
Water Efficiency Team Wins EPA Award!
Congratulations to our Water Efficiency Team! For the fifth year in a row, the U.S. Environmental Protection Agency (EPA) has recognized their important work in education, conservation, and sustainability by honoring them with a WaterSense Excellence Award!
Stormwater Utility Fee
A bump in your water bill this month may be your Stormwater Utility Fee. There are three tiers ($42.00, $87.00, or $174.24) which appear in October, November, or December if you're getting billed annually. (Some residents have monthly installments, instead.)
Our creeks, rivers, and lakes are cleaner thanks to Durham’s Stormwater Management Program! Visit the interactive map for more!
Get a Free Fat Trapper!
Pouring fats, oils or grease (FOG) down the drain can lead to blocked pipes, household plumbing problems, and sewer overflows. And overflows can have potentially serious environmental health impacts. The easiest way to help prevent overflows is to keep grease out of the sink.
That's why we're happy to provide free Fat Trappers! These small grease collection units are convenient to keep in your kitchen and simple to use at home. To request a complimentary Fat Trapper or refill bags, just complete the online form!
And if you'd like to learn more about how FOG and wipes clog pipes, check out this year’s sewer report. It covers the first three months of the pandemic, and we encourage you to take a look at the full document, which includes information on spills and overflows that occurred in FY 2020.
AUTHORIZED CASH PAYMENT LOCATIONS NEAR YOU
In addition to existing methods of payment online, by phone, and in person, we've teamed with Western Union to set up Authorized Cash Payment Locations near where you live and work. Now you can go any one of Western Union's 40 Durham locations to pay your water bill. They're open seven days a week and in the evenings, which should be more convenient for residents who like to pay with cash but without the trip to City Hall. (You will be asked to provide account details the first time you use this service.)
Each time you pay at an Authorized Payment Location:
- Use "City of Durham Department of Water Management" as the Company name.
- Use the Last Name and Account Number which are printed on your utility bill.
- Bring your bill or payment stub with you.
- Make your payment with cash only.
- You will pay a $1.50 convenience fee.
- The store clerk will receive your funds and enter the payment information, which will post to your account within minutes.
- You will receive a validated payment receipt as proof of payment, keep the receipt for your records.
To ensure your payment is received safely, use only an Authorized Western Union Payment Location.
We offer Educational Resources for teachers and families.
Recreating classroom experiences for students enrolled in virtual school is a new challenge for many parents. Fortunately, water is a safe, affordable, accessible teaching tool that's available any time of day, at the touch of a tap, right in your own home!
Check out of Educational Programs and Resources for more information.
What Our Workers Do for the Community
YOU’LL FIND US IN THE FIELD
We’re out repairing pipes, operating vehicles, and installing water meters. We’re the ones who rush to the scene of a water main break or sewer overflow and stay on the job until it’s fixed. Our goal is to provide affordable water and sewer service, create a quality customer experience, and meet all legal and regulatory requirements to keep our people and environment healthy, thriving, and strong.
WE PROMOTE WATER CONSERVATION
We offer an active water conservation and public education program. We have resources available for schools, civic groups, and interested residents in our service area. Call Conservation Program staff in the Department of Water Management at 919-560-4381 to request materials, schedule presentations or request additional information. Presentations can be also be requested using our online request form.
WE REACH OUT TO SAVE WATER
That’s a top priority, so we work with customers to reduce water demand and maximize efficiency. We are a proud EPA WaterSense® Partner, and in 2019 Durham was once again recognized by the EPA for our commitment with a WaterSense Excellence Award. Two popular initiatives that help our customers to improve their water efficiency are the Toilet Rebate Program and our Save Water Kits.
WE HELP YOU SAVE WATER AND MONEY
Our WaterSense High Efficiency Toilet (HET) Rebate Program can help residents and property owners save water and lower their water bills. Purchase a High Efficiency Toilet (HETs use an average of 1.28 gallons per flush) that’s on the Environmental Protection Agency’s (EPA) WaterSense list to qualify.
WE WORK TO PREVENT PROBLEMS
Fats, oils, and grease (FOG) can block wastewater pipes and cause plumbing problems or sewer overflows. The same goes for "flushable" wipes. Blockages can have a serious impact on the environment. The easiest way to help prevent overflows is to keep FOG and wipes out of the system.
WE SUPPORT AND PROTECT PUBLIC HEALTH
We test for lead in drinking water and announce results in our annual Water Quality Report (pdf). Lead is a common, natural metal that is found throughout the environment; however it rarely occurs naturally in surface water supplies such as lakes and rivers. Lead mainly enters drinking water when older household plumbing corrodes.