Water and wastewater services are a critical function of a healthy community. The Department of Water Management has more than 350 dedicated employees who provide an adequate supply of safe drinking water to customers and visitors of Durham. We are also responsible for protecting the environment by making sure that wastewater treated at the water reclamation facilities meets all discharge/permit limits.
The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Durham customers can continue to use and drink water from their tap as usual. Read on for information from EPA and the CDC...
Water Management wants customers to be aware that recent door-to-door requests for residential water samples are NOT issued by nor affiliated with the City of Durham in any way. Read the full consumer alert...
Department Staff & Facilities
The department has a wide variety of support divisions and programs to maintain the existing infrastructure that provides these integral services and strive to be a responsible steward of the city’s physical assets. Treatment facilities are staffed 24 hours a day, seven days a week, 365 days a year. Emergency response teams for water main breaks, sewer spills and other emergency maintenance are always available as well.
Maintaining the financial integrity of the water and sewer systems is also a priority and key function of the department. Customer Billing Services strives to accurately bill all customers for their water and sewer services. Rates are evaluated annually to ensure that the department is providing cost-effective services while ensuring that necessary capital projects are funded appropriately.