Water Management

Water and wastewater services are a critical function of a healthy community. The Department of Water Management has more than 300 dedicated employees that provide an adequate supply of safe drinking water to customers and visitors of Durham. We are also responsible for protecting the environment by making sure that wastewater treated at the water reclamation facilities meets all discharge/permit limits.

Department Staff & Facilities

The department has a wide variety of support divisions and programs to maintain the existing infrastructure that provides these integral services and strive to be a responsible steward of the city’s physical assets. Treatment facilities are staffed 24 hours a day, seven days a week, 365 days a year. Emergency response teams for water main breaks, sewer spills and other emergency maintenance are always available as well.

Maintaining the financial integrity of the water and sewer systems is also a priority and key function of the department. Customer Billing Services strives to accurately bill all customers for their water and sewer services. Rates are evaluated annually to ensure that the department is providing cost-effective services while ensuring that necessary capital projects are funded appropriately.

Capital Facility Fees

Adequate water and sewer capacity is a critical success factor for Durham's economic health and well-being and City staff plan carefully for infrastructure investments to support both current and future customers. To accomplish this, the City charges Capital Facility Fees to fund costs of capital improvements necessitated by and attributable to new development, or to recoup costs of existing facilities which serve new development.

Click the links below for important information about changes to the City of Durham's Capital Facility Fees. These The public notice and ordinance are also available in paper form in the lobby of City Hall.

Click here for a public notice on amendments to City of Durham Capital Facility Fees
Click here for a City ordinance to adopt Capital Facility Fees for FY 2018-2019 (with fee schedule)
Click here for a letter to industry regarding Capital Facility Fees
Click here for the City of Durham Capital Facilities Fees draft report

Running Faucet with Lead Info


  • Administration
  • Customer Billing Services
  • Plant Maintenance
  • Utility Engineering
  • Wastewater Treatment
  • Water and Sewer Maintenance
  • Water Resources/Water Efficiency and Conservation
  • Water Supply and Treatment
  1. Consumer Alert: Third-Party Water Sample Solicitations

    Water Management wants customers to be aware that recent door-to-door requests for residential water samples are NOT issued by nor affiliated with the City of Durham in any way. Read the full consumer alert...