Welcome to the Department of Water Management

The Department of Water Management maintains the City’s pipes, plants, and facilities and provides essential services. Our more than 350 water professionals deliver pure, clean drinking water to the people of Durham 24 hours a day, seven days a week, 365 days a year. Quick response teams fix water main breaks, sewer overflows, and other emergencies. We also treat used water at reclamation facilities before safely returning it to the environment.

Durham Water has returned to Regular Billing

We know that many in our community have lost their jobs, businesses, and healthcare in this pandemic. If you've fallen behind on your water bill, please contact our trained Customer Billing Services representatives at 919-560-1200 to work out a customized payment plan or learn about our Water Hardship Fund. To apply online, select one of the buttons below. Assistance is also available through AccessH2O, a nonprofit offering help to those who have exhausted all other support.

Water Efficiency Team Wins EPA Award!

Scrapbook photo of four men and one woman and Wayne Drop, with fireworks.


Congratulations to our Water Efficiency Team! For the fifth year in a row, the U.S. Environmental Protection Agency (EPA) has recognized their important work in education, conservation, and sustainability by honoring them with a WaterSense Excellence Award

  1. Stormwater Utility Fee
  2. Get a Free Fat Trapper!
  3. Pay at Western Union
  4. Educational Activities

Stormwater Utility Fee
 

Closeup of the lines on a utility bill, with stormwater fee underlined in red.A bump in your water bill this month may be your Stormwater Utility Fee. There are three tiers ($42.00, $87.00, or $174.24) which appear in October, November, or December if you're getting billed annually. (Some residents have monthly installments, instead.)

Our creeks, rivers, and lakes are cleaner thanks to Durham’s Stormwater Management Program! Visit the interactive map for more!

What Our Workers Do for the Community

Two water workers with cones alongside a large work truck on a city residential street.

YOU’LL FIND US IN THE FIELD

We’re out repairing pipes, operating vehicles, and installing water meters. We’re the ones who rush to the scene of a water main break or sewer overflow and stay on the job until it’s fixed. Our goal is to provide affordable water and sewer service, create a quality customer experience, and meet all legal and regulatory requirements to keep our people and environment healthy, thriving, and strong.

Wayne Drop mascot with a group of happy elementary school students.WE PROMOTE WATER CONSERVATION

We offer an active water conservation and public education program. We have resources available for schools, civic groups, and interested residents in our service area. Call Conservation Program staff in the Department of Water Management at 919-560-4381 to request materials, schedule presentations or request additional information. Presentations can be also be requested using our online request form.

Spanish language educator working with children at a community event to promote games about water.WE REACH OUT TO SAVE WATER

That’s a top priority, so we work with customers to reduce water demand and maximize efficiency. We are a proud EPA WaterSense® Partner, and in 2019 Durham was once again recognized by the EPA for our commitment with a WaterSense Excellence Award. Two popular initiatives that help our customers to improve their water efficiency are the Toilet Rebate Program and our Save Water Kits.

Bathroom toilet.WE HELP YOU SAVE WATER AND MONEY

Our WaterSense High Efficiency Toilet (HET) Rebate Program can help residents and property owners save water and lower their water bills. Purchase a High Efficiency Toilet (HETs use an average of 1.28 gallons per flush) that’s on the Environmental Protection Agency’s (EPA) WaterSense list to qualify.

Tangle of rags being lifted out of wastewater by a filter at the plant.WE WORK TO PREVENT PROBLEMS

Fats, oils, and grease (FOG) can block wastewater pipes and cause plumbing problems or sewer overflows. The same goes for "flushable" wipes. Blockages can have a serious impact on the environment. The easiest way to help prevent overflows is to keep FOG and wipes out of the system.

Old sink with separate hot and cold water faucets.WE SUPPORT AND PROTECT PUBLIC HEALTH

We test for lead in drinking water and announce results in our annual Water Quality Report (pdf). Lead is a common, natural metal that is found throughout the environment; however it rarely occurs naturally in surface water supplies such as lakes and rivers. Lead mainly enters drinking water when older household plumbing corrodes.