Water Management

Water and wastewater services are a critical function of a healthy community. The Department of Water Management has more than 300 dedicated employees that provide an adequate supply of safe drinking water to customers and visitors of Durham. We are also responsible for protecting the environment by making sure that wastewater treated at the water reclamation facilities meets all discharge/permit limits.

Department Staff & Facilities

The department has a wide variety of support divisions and programs to maintain the existing infrastructure that provides these integral services and strive to be a responsible steward of the city’s physical assets. Treatment facilities are staffed 24 hours a day, seven days a week, 365 days a year. Emergency response teams for water main breaks, sewer spills and other emergency maintenance are always available as well.

Maintaining the financial integrity of the water and sewer systems is also a priority and key function of the department. Customer Billing Services strives to accurately bill all customers for their water and sewer services. Rates are evaluated annually to ensure that the department is providing cost-effective services while ensuring that necessary capital projects are funded appropriately.

New Customer Portal Link

New Customer Portal Link
Running Faucet with Lead Info


  • Administration
  • Customer Billing Services
  • Plant Maintenance
  • Utility Engineering
  • Wastewater Treatment
  • Water and Sewer Maintenance
  • Water Resources/Water Efficiency and Conservation
  • Water Supply and Treatment
  1. Durham Deferring Water Disinfection Changeover Process

    In coordination with neighboring utilities in Raleigh and Cary, the City of Durham Department of Water Management will not conduct its water disinfection changeover process this spring. Read the full news release...
  2. W. Main St. Closure Postponed to Feb. 26 for Major Water Main Repair

    Repairs to two major water lines will require Water Management to close a section of West Main Street between North Buchanan Boulevard and Broad Street beginning Monday, February 26. The street is expected to remain closed for at least a week. Read the full news release...
  3. Smoke Testing Near Downtown Durham

    As part of routine efforts to identify & repair potential sanitary sewer system defects, Water Management will begin cleaning, inspections & smoke testing of sewer lines in the vicinity of Buchanan Blvd. & W. Chapel Hill St. beginning the week of Feb. 19. Read the full news release...