Yard Waste

SERVICE ALERT update

Regular Weekly Yard Waste Curbside Collections Resume Week of June 1, 2021

Our yard waste collections have been occurring on a bi-weekly schedule for all subscribers since last summer due to COVID-19 restrictions.   

  • Now that we are beginning to overcome the pandemic and restrictions are lessening, we’re happy to announce that we’re moving back to regular weekly collections the week of June 1. 
  • Since Monday, May 31 is the Memorial Day holiday, all curbside yard waste collections will be delayed by one day that week, with our Friday customers being collected on Monday, June 7. 
  • On your collection day, please place your brown yard waste cart curbside no later than 6 a.m. to avoid a possible missed collection. 

SERVICE ALERT

Curbside Yard Waste Collection is currently on a modified 'every other week' schedule:

  • Collections will only occur every other Friday. Find your collection day
  • Tuesday and Wednesday customers will be collected on June 5, and Thursday and Friday customers on June 12. Collections will then occur every other week thereafter.  
  • During this time, subscribers may also set out up to 5 biodegradable yard waste bags for collection.
MISSED COLLECTION

Residents who are not collected on Friday must notify the City by calling 919-560-1200 before the end of business the following Monday, and a request will be generated for a follow-up.


Any calls made after Monday will be noted for collection on the next service week. Please be mindful that we are doing our best to provide services while keeping our employees safe during the pandemic, and we must follow a strict protocol in order to complete missed calls safely.

YARD WASTE PROGRAM OVERVIEW

Yard waste collection in an optional, fee-based program, and we are currently accepting new customers. 

Fees

For a $7.50 monthly fee ($90 per year), residents are enrolled in the yard waste program from July 1 to June 30.

What's Included?

  • Curbside yard waste collection takes place every other Friday. Find your collection day.
  • One brown yard waste cart is included in the monthly fee, or you may request additional carts for a fee. If a cart is already at your residence and you apply for service you will be charged the standard monthly fee of $7.50. 
  • Paid subscribers are also entitled to two free collections of bulky brush each year. The resident will be charged for any additional debris removal.

Annual Renewal

Renewals occur annually on July 1. Reminders will be delivered to customers who pay monthly, using several of the city's outreach methods such as Facebook and Twitter, Durham Television Network, and the City Manager's Report. 

Exempt Customers

If you are an exempt customer and have multiple yard waste carts, only one cart will be serviced at the house. All other carts and/or bags must be brought curbside for service.

Well Water Customers

Well water customers have previously been charged for the full year. We are exploring a monthly billing option. In the meantime, since well water customers prepaid for July 1, 2019 - June 30, 2020, those customers will not have bills due until October 1 so those customers receive the same 3 months of credit that all other yard waste customers did.

PROPER WAY TO SET OUT YARD WASTE FOR COLLECTION

Place your brown yard waste cart and up to five brown biodegradable paper bags at your curb for service by 6 a.m. on your collection day.

  1. Carts
  2. Bundles
  3. Bags
  • No personal containers or garbage carts will be collected. 
  • Cart is rolled to the curb with the bar facing towards the street. 
  • Cart lid should be closed. 
  • If lid cannot close, yard waste can extend only two feet out of container.
  • Weight of container must not exceed 175 pounds.
  • Neither dirt nor rocks are considered yard waste and will not be collected.
  • Carts should be removed from the curb within 24 hours after pickup.
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Making Service Changes

The pandemic has caused change and uncertainty, and we are committed to working with you and being flexible. To report service issues or make service changes, contact Durham One Call online or by calling 919-560-1200.

Renewals & Cancellations
The yard waste program is an annual service agreement. Automatic annual renewal will occur July 1st of each year, unless we receive a cancellation request at least 10 business days in advance. If you elect to cancel within the service year, any remaining amount due will be charged to your monthly water bill.


Change of Address
Yard waste customers must notify Solid Waste Management in the event of address change.