Residents are to place garbage, recycling, and/or bulky items, at the curb on their collection days no later than 6 a.m. Do not block sidewalks or driveways. One bag of overflow garbage is allowed. It must be placed on top of the green garbage cart. Remove emptied container from the curb within 24 hours after pickup.
The City of Durham services the majority of its customers with automated trucks. The truck has a mechanical arm that grabs, empties, and returns the cart to its original position. This makes cart placement essential to collection.
Proper Cart Placement
Carts must not be blocked by vehicles or other obstructions. Lids must remain closed. It is important to remember the rule of 3s:
Carts must also be at least 3 feet from other objects such as mail boxes, fire hydrants, trees, or utility poles.
Carts must be placed at least 3 feet apart.
Place the cart no more than 3 feet from the curb.
Driver Misses or Late Set Outs
If your cart was not serviced before 5 p.m. on collection day:
First, verify that you set your cart out on the correct day. Holidays normally push collections back one business day.
If the cart was set out on the proper day, check to see if your cart was tagged by a driver.
If the cart was set out on the correct day and was not tagged, call 919-560-1200 to report your missed collection. Please call by 5 p.m. on the day of collection.
Reasons household garbage cart could be tagged:
Any of the prohibited items (listed on the right) are found in the green cart.