ALERT: Due to COVID-19, regular bulky item pickup service has been suspended. However, residents may request special pickups of up to 3 bulky items by contacting Durham One Call and submitting a service request either online at https://durhamnc.gov/1439/Durham-One-Call or by calling (919) 560-1200.
The request process for bulky items is something we are considering making permanent. It allows for more efficient operation, takes the guesswork out of what should be collected and what a resident may have out in their yard for other reasons, and virtually eliminates missed collections. When disposing of appliances, all food and debris must be removed prior to collection. Remove or secure doors to eliminate potential hazards to children. When disposing of lawn equipment, gasoline, oil and any other fluids must be fully removed before collection.
Proper method to prepare a bulky item(s) for collection
Yard waste customers are entitled to two (2) free bulky brush pickups per year as part of their paid subscription service. Call 919-560-1200 to schedule an appointment for bulky brush collection. Your bulky brush must not exceed 4 cubic yards, which is approximately equal to one average size pickup truck. Excess debris is subject to additional charges that must be approved by the customer before collection will be made.
Proper Bulky Brush Placement
Items are picked up mechanically using a special "boom truck". For safety reasons, items placed for collection must NOT be placed under low hanging wires or tree limbs. Do NOT cover or obstruct water meters, fire hydrants, telephone boxes, etc. with items or brush to be collected. Also, do NOT place items near or on top of underground sprinklers, decorative stones, or other items that may be damaged during the collection process.
Preparation of Bulky Items and Brush
Make sure manholes are not covered by debris
Do not cover fire hydrants
Items are too close to low hanging tree limbs
Do not lean items against other objects
Brush should be stacked together
This is not a bulky Item set out. Call 919-560-1200 to report an illegal dump.
Placement for Townhouse Communities Collected by the City
Narrower streets, especially when combined with parked vehicles, low hanging power lines, utility poles, and other objects can make collection by the City's boom trucks dangerous, if not impossible, to complete. Contact your property management company for the designated area(s) to place your items for collection.