The only circumstances in which the Solid Waste Management Department will provide replacement carts are when carts are stolen or damaged beyond repair. Cart requests are entered into and tracked by the City Works customer service system. The first cart will be replaced at no fee.
After the first garbage or recycling replacement customer is responsible for an $1.50 monthly lease fee in order to receive replacement for each cart thereafter. Your cart will be replaced within 2-3 business days of the requested being generated. Please leave your cart at the curb for servicing.
If any cart (garbage, yard waste, or recycling) is damaged or if a collector leaves tags on the cart, call Durham One Call at 919-560-1200. A repair technician will repair damaged carts on site. If the cart is deemed non-repairable a new cart will be left and the damaged cart taken. The damaged cart should be left at the curb and will be serviced within 2-3 business days of the request being generated.
Customers may receive up to three additional green garbage carts if they have a household of 6 or more and small children for $1.50 monthly fee for each additional cart. Customers may receive up to 3 additional brown yard waste carts at $1.50 monthly fee each. Only 1 yard waste sticker is needed per household.
Customers may have up to 4 blue recycling carts at no fee. One cart is standard, three additional per household may be requested. Additional carts will be delivered within 2-3 business days of request being generated.
All carts are leased at $1.50 monthly fee starting from July to June. This fee covers replacements and repairs only to the cart that is documented as an additional leased cart.