Non-emergency number frees up 911 lines for life threatening emergencies.
Barking dogs…loud music…burglaries occurring hours or days earlier…vandalism to public or private property. These are just a few examples of the types of calls that should be reported to Durham’s non-emergency phone number.
The number, 919-560-4600, is established by the Durham Emergency Communication Center (DECC) to free up 911 lines for life threatening or in-progress emergencies. The non-emergency number is an ideal way for residents to report events that do not need an immediate response by a public safety agency.
All incidents reported through the non-emergency line are tracked the same as if the call was received on the 911 lines. All calls received on the non-emergency line are still received directly into the DECC. 911 lines take precedent and by citizens using the non-emergency line for these types of incidents and events, the 911 lines remain open for people who do have life-threatening emergencies. If anyone is ever in doubt as to which number to call, they should use 911.