Durham 911 Center Non-Emergency Number - (919) 560-4600
Durham's non-emergency number frees up 911 lines for life threatening emergencies. Below are just a few examples of the types of calls that should be reported to Durham’s non-emergency phone number.
Burglaries that occurred hours or days earlier (not in progress)
Vandalism to public or private property
The number is established by the Durham Emergency Communication Center (DECC) to free up 911 lines for life threatening or in-progress emergencies. The non-emergency number is an ideal way for residents to report events that do not need an immediate response by a public safety agency.
All incidents reported through the non-emergency line are tracked the same as if the call was received on the 911 lines. All calls received on the non-emergency line are still received directly into the DECC. 911 lines take precedent and by citizens using the non-emergency line for these types of incidents and events, the 911 lines remain open for people who do have life-threatening emergencies. If anyone is ever in doubt as to which number to call, they should use 911.