Durham Emergency Communications Center
The Durham Emergency Communications Center (DECC) is the primary public safety answering point for the City and County of Durham. Guided by the City’s Strategic Plan, the center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County.
Services include, but are not limited to:
- Dispatch of police, fire, and emergency medical services
- Emergency and non-emergency requests for assistance
- Other city/county support agencies
The center has earned:
- Accreditation by the Commission for Accreditation of Law Enforcement Agencies (CALEA)
- Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch
- The internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.
The Durham Emergency Communications Center is the primary Public Safety Answering Point (PSAP) for the residents of Durham and Durham County. The geographic service area encompasses 296 square miles with approximately 250,000 residents.
The DECC administrative staff support 64 operational positions comprised of call takers, communications officers, master communications officers, and supervisors. Funding is received from both the City and County of Durham. Administrative responsibility and day-to-day operations are coordinated through the City of Durham.
Administrative Staff Directory