Solid Waste COVID-19 Information and Service Alerts
6 New Solid Waste ALERTS:
1. Bulky Services
Bulky Service Collection is by call in request only and will resume on Wednesday, September 16, 2020. Bulky items and brush may also be dropped off for a fee at the Waste Disposal & Recycling Center at 2115 E. Club Blvd. For future service restoration updates, visit https://durhamnc.gov/4022/Covid-19.
2. City of Durham Resuming a Modified Yard Waste Pickup Schedule
The City of Durham will resume collecting yard waste from paid subscribers, but on a modified ‘every other week’ schedule, and only on Fridays. For Tuesday and Wednesday yard waste subscribers, this will begin on Friday, June 5. For Thursday and Friday subscribers, this will begin Friday, June 12. Curbside yard waste collection has been suspended since March 25, but two special collections have occurred since then. This new schedule will allow the City to adhere to the social distancing standard of not allowing more than 2 people in the cab of a vehicle, and garbage and recycling will still be able to be collected on normal schedules.
Residents who are not subscribers but wish to sign up for the service will be able to do so beginning June 15, with their service beginning in July. When service was suspended, subscribers were not being charged. The $7.50 monthly charges will resume July 1. Subscribers who wish to cancel their service should do so before June 22 to avoid charges.
Well water customers who prepaid for the period July 1, 2019 - June 30, 2020 will not have a bill due until October 1, so that they may receive the same credit for the time yard waste was not operating that monthly billed customers did. We are also exploring options to begin monthly billing for well water customers.
Yard waste subscribers should note the following:
- If your regular yard waste collection day had been Tuesday or Wednesday, it will now be every other Friday, beginning June 5, 2020.
- If your regular yard waste collection day had been Thursday or Friday, it will now be every other Friday, beginning June 12, 2020.
- This schedule is in effect until further notice. The online calendar and Durham Rollout app have been updated through December to reflect the new schedule for customers. Future updates will be made as conditions are reassessed in the coming months.
- In addition to using the brown yard waste cart, subscribers may also resume setting out yard waste in acceptable brown biodegradable paper bags, and up to 5 bags will be collected with each service.
- Charges will resume in July at the rate of $7.50 per month.
- Please set out carts and bags no later than 6 am on the Friday that is your collection day.
Would you like to view or print a calendar specific to your address, or sign up to receive reminders the day before your collection day? You may either download the Durham Rollout app from your provider’s app store, or check online at https://durhamnc.gov/832/Solid-Waste-Management by putting your address under the My Schedule tool near the bottom of the page.
3. City of Durham Waste Disposal and Recycling Center to Re-open to the Public May 18
Effective Monday, May 18 the City of Durham Waste Disposal & Recycling Center (WDRC) located at 2115 E. Club Blvd will re-open to all customers. This includes the transfer station, hand-unload area, and the yard waste composting facility. The WDRC has been closed to the public since March 25.
The WDRC will be open Monday-Friday 7:30a.m.-4:00p.m. and Saturday 7:30a.m.-12 noon, with the last customer inside the gate no later than 15 minutes prior to closing.
For the safety of the public and employees, the following changes have been implemented:
- Cash will no longer be accepted. Payment must be by check, credit or debit card or through current, verified disposal accounts. Commercial customers can apply for an account to make scale time and payment more efficient.
- Customers and staff will maintain a social distance of at least 6 feet.
- ALL customers are to wear a face mask or other nose and mouth cover while on City of Durham property.
- Customers should bring the help they need for unloading. Staff is not available to help unload. Staff will assist in directing customers to the proper disposal/recycling areas, and control traffic.
- The “Swap Shop” is closed until further notice.
Upon reopening, there may be long lines and wait times at the WDRC due to anticipated heavy volume of materials and traffic. Customers should try to avoid peak times which are 7:30a.m. to 9:00a.m. and 11:00a.m. -1:30p.m., each weekday.
There are two new trash compactors at the WDRC, so flow patterns have changed! Please be patient and wait for instructions from staff upon entering the WDRC. WDRC drop-off services include:
- Bagged and bulky trash
- Mixed recyclables
- Scrap metal
- Yard waste
- Household Hazardous Waste
4. Effective Tuesday, March 31, new customers who have not received carts yet should NOT place loose bags curbside for collection. This helps minimize the possible exposure points for our collectors. We are delivering new carts as quickly as we can. As usual, all existing customers should place all garbage and recycling in the proper carts.
5. Due to COVID-19 and guidance from the National Institutes of Health, call in special cardboard collection is being suspended. Residents with large amounts of cardboard should fit what they can into their blue recycling cart.
6. The Solid Waste Administration building is closed to walk-in traffic. Residents needing assistance with solid waste issues should contact Durham One Call at 919-560-1200.
For more information on the City’s COVID-19 response, visit https://durhamnc.gov/4013/City-Response-to-COVID-19-Coronavirus and follow @CityofDurhamNC on Facebook, Twitter, and Instagram.