City Restoration Updates as of September 4, 2020
As the City begins the process of gradually and carefully reopening, when interacting with City staff or visiting City facilities, the public must follow the social distancing and sanitation guidelines as defined in the Durham Safer-at-Home Order. This includes wearing a face covering and maintaining a six-foot distance between yourself and others.
City Hall Lobby Limited Reopening
Beginning Tuesday, July 21, the first floor lobby of City Hall will be open to the public for in-person, cash payments for water bills. Only the lobby of City Hall will be open; all other areas of the facility remain closed to the public. City Hall will also operate on a limited schedule and only be open to the public every Tuesday, Wednesday, and Thursday from 9 a.m. to 3 p.m.
If possible, customers are strongly encouraged to continue to pay their water bills using the following methods:
- By contacting Durham One Call at (919) 560-1200
- By U.S. Mail to P.O. Box 30041, Durham, N.C. 27702-3041
- By using one-of-two secure drop boxes located at City Hall (one drop box is located along the Mangum St. side of City Hall and a new drop box has been placed at the main entrance of City Hall on City Hall Plaza).
New Safety Protocols for Doing Business at City Hall
Enhanced Cleaning Protocols
With the limited reopening of the City Hall lobby, additional steps are being taken to protect the public and employees from the spread of COVID-19.
- Staff are using enhanced cleaning protocols with additional attention to all shared spaces and publicly-accessible areas of City Hall. Routine cleaning and sanitizing will occur on an ongoing basis throughout the day using CDC-approved, COVID-19 cleaning products with extra focus on high-touch areas such as doorknobs, water fountains, handrails, and dispensers and faucets in all restrooms.
- Plexiglas shields at the customer service areas in the City Hall lobby will provide an extra safety barrier between employees and the public during customer service interactions.
- Hand sanitizer and disinfectant wipes are also available for employee and public use as needed.
Required Safety Measures
Alongside the enhanced cleaning and safety measures mentioned above, the public as well as all City employees are required to wear a face covering upon entering the building and to remain six feet apart.
- If a member of the public does not have a face covering, a disposable one will be provided and must be worn in order to enter City Hall lobby.
- Completion of a short wellness screening, provided in English and Spanish, will also be required before entering the City Hall lobby.
The following updates for City services, facilities, and programs are subject to change as the COVID-19 situation continues to evolve.
City Services
| Trash/Recycling Curbside Pickup | Operating as normal | View Details |
| Bulky Item Curbside Pickup | Place request through Durham One Call | View Details |
| Yard Waste Curbside Pickup | Modified biweekly service | View Details |
| Water Billing & Water Services | - In person, cash payments accepted at City Hall during limited operating hours beginning July 21 (view details above)
- Account cutoffs currently suspended | View Details
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Planning & Inspection Services (DSC)
| Service changes in place | View Details |
Durham One Call
| Assistance available via phone or online request Monday-Friday, 8 a.m. to 5 p.m. | View Details |
GoDurham Transportation Services
| Some route/schedule changes in place | View Details |
Parking Services
| - Parking garages and surface parking lots are back in service as of June 15
- Many on-street metered downtown parking spaces remain converted to curbside delivery zones
- View Details
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Emergency Services - Fire, Police, 911
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Service request:
Click or call 919-560-1200