City of Durham COVID-19 Guidelines & Service Updates

Durham Under State of Emergency & Indoor Mask Requirement

Please wear a mask once entering City facilities

Yellow Horizontal Line Divider 1500 x18city services & Facilities

With the ongoing risks of COVID-19, community members are encouraged to access City services online.

In-Person Safety Guidelines:

  • All visitors and employees are required to wear face coverings inside City facilities for their protection and the protection of others. 
  • Signs will be placed at the entrance to City facilities and disposable face coverings and hand sanitizer will be available.

City Hall and public facilities are under normal operating hours:

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City Hall

  • City Hall is open for normal operating hours: Mon-Fri, 8 a.m. to 5 p.m.
  • See in-person safety guidelines above

trash iconSolid Waste

Trash, Recycling, Yard Waste, Bulky Items
Waste Disposal Center

water bill iconWater Billing & Water Services

  • Regular billing has resumed; payment plans and hardship funds are available
  • Customers are encouraged to pay water bills online, by phone (919-560-1200), by mail (P.O. Box 30041, Durham, N.C. 27702-3041), or by using secure drop boxes at City Hall
  • In person, cash payments accepted at City Hall Mon-Fri, 8 a.m. to 5 p.m.
  • In person, cash payments are also accepted at more than 40 Western Union partners across Durham
  • Customers can also sign up for e-billing and auto draft. Look for the prompts when you pay your water bill online.

Planning and InspectionsDevelopment Services Center (DSC)

Planning & Inspection Services

phone iconDurham One Call

Parks and RecreationDurham Parks & Recreation (DPR)

parking iconParking Services

  • The Park Durham Customer Service Center is open for in-person services Mon-Thurs, 8 a.m. to 5 p.m. and Friday, 10 a.m. to 5 p.m.
  • Many on-street metered downtown parking spaces remain converted to curbside delivery zones

exclamation mark iconEmergency Services - Fire, Police, 911

  • Emergency services are operating as normal

committee iconMeetings & Events