In April 2019, we ran a survey to collect community feedback, and identified the following priority areas for improvement:
Based on this feedback, we are working with our website vendor to update the look and feel of the site, and working with City staff across all departments to make improvements to their top pages.
We anticipate a refreshed site to launch in Summer 2020, with some of the content clean up being an ongoing work in progress.
In addition to the community survey in April 2019, we’ve worked with Code for Durham to get ongoing feedback and insight from Durham’s tech community, including:
In the future, we hope to provide additional opportunities for community input.
Using web analytics as well as feedback from our survey, we are working with our website vendor to rework the homepage layout and create a new, clean template across the site.
City departments are using website traffic data, heat maps, and readability scores to help prioritize and reorganize information on the website.