Durham Emergency Communications Statistics

Call Volume Data

2021 Call Summary

staffing Statistics as of 9/24/2021

Category
Total Positions
Total Positions Filled
Description
Operational 
60
39
Call-takers, Dispatchers, Shift Supervisors
Administrative
23
20
Administrative personnel including Radio department personnel
*Part-Time
n/a
13
*Part-time personnel are not included in full-time operational or administrative totals
TOTAL
83
59


answer time Statistics by Month

Click each image to view a larger PDF.

January 2021

Jan21

February 2021

Feb21

March 2021

Mar21

April 2021

Apr21

May 2021

May21

June 2021

Jun21

July 2021

Jul21
 

January - December 2020 Annual Statistics

  • There were 407,084 incoming calls to the 9-1-1 Center.
  • The 9-1-1 Center processed 422,340 calls for service. This included incoming phone calls, self-initiated calls by responding agencies, calls sent directly to the 9-1-1 dispatch system, and calls requiring multiple agency response. Calls for service included:
    • 347,452 Law enforcement calls for service.
    • 44,739 EMS calls for service.
    • 30,149 Fire and Fire First Responder calls for service
  • We received a total of 113 feedbacks. These included:
    • 88 Commendations (from residents, service agencies, and peer recognition)
    • 25 investigations
      • 16 were considered founded with action taken.
      • 9 were considered unfounded with no action taken.