An Inside Look at Durham 911
CURRENT UPDATES FROM DURHAM EMERGENCY COMMUNICATIONS
Watch our new video series to go behind the scenes at the Durham Emergency Communications Center.
UPDATES FROM OUR TEAM
Director Randy Beeman provides an update on how the Durham Emergency Communications Center is working to achieve and maintain adequate staffing. Calls are being answered and residents should continue to call 911 in an emergency. Read on...
How are we doing?
2021 Call Volume Data
Staffing Statistics as of November 16, 2021
Total Positions Filled
|Call-takers, Dispatchers, Shift Supervisors|
|Administrative personnel including Radio department personnel|
|*Part-time personnel are not included in full-time operational or administrative totals|
January - December 2020 Annual Statistics
- There were 407,084 incoming calls to the 9-1-1 Center.
- The 9-1-1 Center processed 422,340 calls for service. This included incoming phone calls, self-initiated calls by responding agencies, calls sent directly to the 9-1-1 dispatch system, and calls requiring multiple agency response. Calls for service included:
- 347,452 Law enforcement calls for service.
- 44,739 EMS calls for service.
- 30,149 Fire and Fire First Responder calls for service
- We received a total of 113 feedbacks. These included:
- 88 Commendations (from residents, service agencies, and peer recognition)
- 25 investigations
- 16 were considered founded with action taken.
- 9 were considered unfounded with no action taken.