An Inside Look at Durham 911

Our Durham Emergency Communications Center (DECC) team helps keep our community safe and secure by providing around-the-clock 911 access and services to Durham residents. Learn more about our work by exploring the stats and updates below.

CURRENT UPDATES FROM DURHAM EMERGENCY COMMUNICATIONS

monthly Stats: october 2021

911 Call Volume

24,642

Calls Answered in 10 Seconds or Less

83.92%

Positions Filled

71.4%


View additional data

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Video Playlist

Watch our new video series to go behind the scenes at the Durham Emergency Communications Center.

UPDATES FROM OUR TEAM

View highlights below and follow @Durham911 on Facebook for the latest from our team. If you're interested in a challenging and rewarding career, check out our job opportunities.

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  1. 911 Staffing Update from the Durham Emergency Communications Center Director

    Director Randy Beeman provides an update on how the Durham Emergency Communications Center is working to achieve and maintain adequate staffing. Calls are being answered and residents should continue to call 911 in an emergency. Read on...
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How are we doing?

  1. Call data
  2. Staffing Data
  3. 2020 Annual Data

2021 Call Volume Data

Month
Inbound 911 Calls
% of Calls Answered in 0-10 Seconds
Avg. Call Duration (seconds)Answer Time Report
January
21,116
84.39%
100.6
February
19,257
84.00%
104.3
March
22,532
85.62%
103.2
April
22,92583.90%
102.8
May
24,495
82.63%
114.8
June
25,898
80.04%
111.5
July
27,913
75.27%
113.1
August
27,387
74.28%
116.3
September
24,700
82.43%
127.2
October
24,642
83.92%
124.4

TOTAL

240,865

81.65%

112.4