Annual Statistics

January - December 2020 Statistics

  • There were 407,084 incoming calls to the 9-1-1 Center.
  • The 9-1-1 Center processed 422,340 calls for service. This included incoming phone calls, self-initiated calls by responding agencies, calls sent directly to the 9-1-1 dispatch system, and calls requiring multiple agency response. Calls for service included:
    • 347,452 Law enforcement calls for service.
    • 44,739 EMS calls for service.
    • 30,149 Fire and Fire First Responder calls for service
  • We received a total of 113 feedbacks. These included:
    • 88 Commendations (from residents, service agencies, and peer recognition)
    • 25 investigations
      • 16 were considered founded with action taken.
      • 9 were considered unfounded with no action taken.