Shared Active Transportation

COVID-19 Temporary Protocol

Note: Spin, Lime, and Bird have suspended scooter operations in Durham and will be removing their fleets due to COVID-19. We will update you when they are able to return to operation.

Gotcha has launched within Durham and will operate for the time being. Gotcha is committed to the safety of its riders and is taking additional measures to sanitize scooters. Read more on Gotcha’s sanitation protocol.

Shared Electric Scooters and Bikes in Durham

On February 3, 2020, the City of Durham approved an ordinance and fees for shared active transportation.  This new ordinance modified the previous Shared Active Transportation Systems (SATS) ordinance approved in October 2018. As part of the ordinance revision process, City staff reviewed feedback from over a thousand residents, from existing scooter permittees, and several stakeholder organizations, to develop the adopted revisions to the SATS Ordinance and program.

Since the start of the scooter program in June of 2019, there have been over 210,000 trips taken in the city, between the four existing operators.  As the program continues into 2020, the City wants to work with existing and potential permittees in further developing the program, educating the public on safety and proper scooter riding, and providing protected marked parking for vehicles.

The window for new applications for companies interested in operating in Durham, along with renewal applications for existing permittees, will be open soon. Companies may request and/or receive permits for e-scooters, electric-assist bicycles, and dockless bicycles.

E-Scooter Companies

E-scooter companies are responsible for operations, maintenance, deployment, rebalancing, and encouraging the safe operation of their devices. Visit each operator’s website for more information about their e-scooters, safety measures, opportunities for discounted rates, and access to e-scooters without a smartphone.

  • Bird (Black)
  • Lime (Green)
    • Contact Lime by phone at 1-888-546-3345 or email
    • For more on discounted rates and how to rent a Lime scooter without a smartphone, click here
  • Spin (Orange)
    • Contact Spin by phone at 888-249-9698 or email
    • For more on discounted rates and how to rent a Spin scooter without a smartphone, click here.
  • Gotcha (Teal)
    • Contact Gotcha by phone at 844-254-7174 or email 
    • For FAQs and information for discount rates and how to rent a Gotcha scooter without a smartphone, please click here.

Problems with E-Scooters

If you see an e-scooter that is damaged, parked improperly, tipped over, or in the way of the street or sidewalk, you should directly report the issue to the relevant e-scooter company (see information above), either by support phone line or email. Per Durham’s ordinance, you should expect a resolution within two hours of sending them direct notice.

If you see a company not complying with Durham’s ordinance or not responding to service requests, contact City Staff at movesafedurham@durhamnc.gov so that someone can notify them on your behalf.

More About Electric Scooters

Frequently Asked Questions

Bull City Today Archive

June 20, 2019 - New Scooter Program 

November 15, 2019 - Scooter Survey

February 5, 2020 - New regulations for Shared Active Transportation