CCC Staff Contact Information
Phone: (919) 560-4194
Submittal of Test and Maintenance (T&M) Reports
- All existing backflow T&M reports shall be submitted online using your login under "Testing Companies" at https://bsionline.com.
- For new installations, replacements, or any test associated with a backflow permit, please continue to email those in PDF format to CCCProgram@DurhamNC.gov.
Plan Review - Building Permit Information
Please email all plan review inquiries, comments, and corrections to CCCPlanReview@DurhamNC.gov.
Michelle Hahn, Cross Connection Control Plans Reviewer
- (919) 560-4194, ext. *35941
- Email: Michelle.Hahn@DurhamNC.gov
- Plan Review Email: CCCPlanReview@DurhamNC.gov
Terry Sparrow, Cross Connection Control Inspector (north of I-85) and Plan Reviewer
- Phone: (919) 560-4194, ext. *35250
- Mobile: (919) 201-4076
- Email: Terry.Sparrow@DurhamNC.gov
CCC Online Payments
- Class registration, trip charges, willful and unwillful violations, and any other CCC charges shall be paid online at the PAYMENTUS CCC One-Time Payment portal. When making a payment, please select the appropriate payment type and enter the appropriate information. Once payment has been approved, you will receive a confirmation email, and a copy will be sent to CCCProgram@DurhamNC.gov. Your payment will be applied appropriately.
- All Backflow Permits, Re-Inspection fees, Cross Connection Plan Review fees, etc. shall be paid online using LDO.
Additional Staff Contact Information
For questions regarding backflow permits, annual testing notifications, requesting device forms, and account compliance, please contact:
Carla Haddow, Administrative Specialist
- (919) 560-4194 ext. *35246
- Email: Carla.Haddow@DurhamNC.gov
For questions regarding code, request lock/unlock meter, compliance, annual testing, Notice of Violations (NOVs), and water termination notices, please contact:
Lonnie Boone, Cross Connection Control Compliance Officer
- Phone: (919) 560-4194, ext. *35411
- Mobile: (919) 717-4637
- Email: Lonnie.Boone@DurhamNC.gov
For inspection related questions for areas south of I-85 and west of Fayetteville Road, please contact:
Tony Pickett, Cross Connection Control Inspector
- Phone: (919) 560-4194, ext. *35251
- Mobile: (919) 730-1837
- Email: Tony.Pickett@DurhamNC.gov
For inspection related questions for areas south of I-85 and east of Fayetteville Road, please contact:
Maggie Bowers, Cross Connection Control Inspector
- Phone: (919) 560-4194, ext. *35210
- Mobile: (919) 257-8847
- Email: Maggie.Bowers@DurhamNC.gov
Nissa Pauley, Cross Connection Control Administrator
- Office: (919) 560-4194 ext. *35249
- Email: Nissa.Pauley@DurhamNC.gov