| Administrative Management | Operational Management |
|---|---|
| IT Governance Office – Strategic business alignment
Kerry Goode, CIO/ Director
|
Enterprise Application Support – Core business applications, Enterprise reports
Tim McEneny, Enterprise Application Manager
|
| IT Operations – IT service catalog and service delivery
Dewayne Kendall, Assistant Director
|
End User Support – PC’s/Tablet’s, Printers, Devices,
Service Desk – Central customer service requests / self-service portal
Daniel Terry, End User Support Manager
|
| Project Management Office – Enterprise projects
Robin Madalena, PMO Manager
|
Infrastructure Support – Network, E-mail, VOIP, Backups, Security
Vacant, Infrastructure Manager
|
| Customer Service Management – Procurement, Telecommunications - Verizon
Martha Lester-Harris, Customer Service Manager
|
Web Development and Support – Intranet/Extranet, Website, Forms, Apps
John Stinson, Web Support Manager
|
| Open Data Program - Business Intelligence Anise Vance, Open Data Program Manager Anise.Vance@Durhamnc.gov |
Cyber Security Program - Threat Management Vacant, Senior Cyber Security Analyst |