Where do we want to go? The Office of Performance and Innovation leads the citywide strategic planning process and assists departments in building their departmental strategic plans. Learn more.
How are we doing? The Office of Performance and Innovation manages the City’s performance management system, works with departments to create, collect, and analyze their performance data, and leads the annual Resident Survey.
How might we do things better? How might we support new ideas? How might we leverage external partnerships and internal collaboration to advance efforts? The Office of Performance and Innovation leads process improvement and innovation programs for the City of Durham by collaborating with staff, residents, local businesses, and partner agencies to bring new ideas and improved practices into City government in efforts to bring about better outcomes for the organization and community. Learn more.
How can we use our unique skill sets to advance important and timely projects? The Office of Performance and Innovation is uniquely positioned to lead time-sensitive and important special projects as they arise. Learn more.
Get to Know Our Staff
Monica Croskey Chaparro
Department of Budget and Management Services
Assistant Budget Director - Strategy & Performance