Office of Performance and Innovation

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Envision

Where do we want to go? The Office of Performance and Innovation leads the citywide strategic planning process and assists departments in building their departmental strategic plans. Learn more.

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Evaluate

How are we doing? The Office of Performance and Innovation manages the City’s performance management system, works with departments to create, collect, and analyze their performance data, and leads the annual Resident Survey.  

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Innovate

How might we do things better? How might we support new ideas? How might we leverage external partnerships and internal collaboration to advance efforts? The Office of Performance and Innovation leads process improvement and innovation programs for the City of Durham by collaborating with staff, residents, local businesses, and partner agencies to bring new ideas and improved practices into City government in efforts to bring about better outcomes for the organization and community.  Learn more.

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Special Projects

How can we use our unique skill sets to advance important and timely projects? The Office of Performance and Innovation is uniquely positioned to lead time-sensitive and important special projects as they arise.  Learn more.

Get to Know Our Staff

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Monica Croskey Chaparro

Department of Budget and Management Services

Assistant Budget Director - Strategy & Performance

Office of Performance and Innovation

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shari metcalfe

Shari Metcalfe

Strategy and Performance Manager

Office of Performance and Innovation

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Ryan Smith

Innovation and Performance Manager

Office of Performance and Innovation

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Darin Johnson

Strategy and Performance Analyst

Office of Performance and Innovation

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Erin Parish

Design and Performance Strategist

Office of Performance and Innovation

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Nathalie Floyd

ICMA Management Fellow

City of Durham/Durham County 

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Shannon Delaney

Shannon Delaney

Design and Performance Strategist

Office of Performance and Innovation

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