Office of Performance and Innovation

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Strategic Planning

Where do we want to go? The Office of Performance and Innovation leads the citywide strategic planning process and assists departments in building their departmental strategic plans. Learn more.

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Performance Management

How are we doing? The Office of Performance and Innovation manages the City's performance management system and works with departments to create, collect and analyze their performance measures. 

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How can we support new ideas? The Office of Performance and Innovation leads several innovation related activities for the City of Durham. These efforts work to bring new ideas into City Hall and support good ideas from City staff. Learn more.

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Process Improvement

How can we do things better? The Office of Performance and Innovation offers training in LEAN methodology to City staff and manages process improvement projects in partnership with City departments. Learn more.

Get to Know Our Staff

josh edwards profile pic

Josh Edwards

Assistant Director of Strategy & Performance


shari metcalfe

Shari Metcalfe

Performance Manager


ryan smith profile pic

Ryan Smith

Project Manager, Bloomberg i-Team


darin johnson profile pic

Darin Johnson

Data Analyst, Bloomberg i-Team


erin parish profile pic

Erin Parish

Design Strategist, Bloomberg i-Team


toney thompson

Toney Thompson

City/County ICMA Fellow


chuck manning

Chukwuemeka Manning

Community Engagement Coordinator