Where do we want to go? The Office of Performance and Innovation leads the citywide strategic planning process and assists departments in building their departmental strategic plans. Learn more.
How are we doing? The Office of Performance and Innovation manages the City’s performance management system and works with departments to create, collect and analyze their performance measures.
How can we support new ideas? The Office of Performance and Innovation leads several innovation related activities for the City of Durham. These efforts work to bring new ideas into City Hall and support good ideas from City staff. Learn more.
How can we do things better? The Office of Performance and Innovation offers training in LEAN methodology to City staff and manages process improvement projects in partnership with City departments. Learn more.
Get to Know Our Staff
Monica Croskey Chaparro
Department of Budget and Management Services
Assistant Budget Director - Strategy & Performance