Office of Performance and Innovation

Strategic Planning Opens in new window
Strategic Planning

Where do we want to go? The Office of Performance and Innovation leads the citywide strategic planning process and assists departments in building their departmental strategic plans. Learn more.

Performance Management Opens in new window
Performance Management

How are we doing? The Office of Performance and Innovation manages the City’s performance management system and works with departments to create, collect and analyze their performance measures. 

Innovation Opens in new window
Innovation

How can we support new ideas? The Office of Performance and Innovation leads several innovation related activities for the City of Durham. These efforts work to bring new ideas into City Hall and support good ideas from City staff. Learn more.

Process Improvement Opens in new window
Process Improvement

How can we do things better? The Office of Performance and Innovation offers training in LEAN methodology to City staff and manages process improvement projects in partnership with City departments. Learn more.

Get to Know Our Staff

Chaparro Head Shot

Monica Croskey Chaparro

Department of Budget and Management Services

Assistant Budget Director - Strategy & Performance

Office of Performance and Innovation

Email

shari metcalfe

Shari Metcalfe

Strategy and Performance Manager

Office of Performance and Innovation

Email

ryan smith profile pic

Ryan Smith

Innovation and Performance Manager

Office of Performance and Innovation

Email

darin johnson profile pic

Darin Johnson

Strategy and Performance Analyst

Office of Performance and Innovation

Email

erin parish profile pic

Erin Parish

Design and Performance Strategist

Office of Performance and Innovation

Email

Floyd, Nathalie photo

Nathalie Floyd

ICMA Management Fellow

City of Durham/Durham County 

Email

Shannon Delaney

Shannon Delaney

Design and Performance Strategist

Office of Performance and Innovation

Email