Durham One Call


Durham One Call is the central point of contact for information and services offered by the City of Durham. Contact us for information about City services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and stormwater services, maintenance of City property, city events and much more. Call 919-560-1200 to reach English or Spanish-speaking representatives who will answer your questions, dispatch a service request, connect you to the appropriate department or complete the Online Request Form which will be processed within one business day.

Durham One Call is open from 8 a.m. to 5 p.m. Monday through Friday except holidays.

New Durham One Call Joint Mobile App Now Available

Durham residents can now submit service and public records requests to City and County governments through a new joint mobile application. The Durham One Call app is a free interactive tool that residents can download by searching "Durham One Call" on their smart phone in either the Apple Store or Google Play store. Residents will still be able to call Durham One Call at 919-560-1200 or place a request from this web page.
  1. Affordable Housing Bond on November Ballot

    City Council and many in the community value income-diverse neighborhoods and want to ensure housing affordability exists across many neighborhoods in Central Durham. Learn about the proposed $95 million bond that will appear on the Nov. 5, 2019 ballot. Additional Info...
  2. Police Department to Hold Police Academy Graduation September 18

    Nineteen recruits will graduate after successfully completing 24 weeks of tactical and classroom training. Read on...
  3. Durham Begins Construction to Repair Watts Street Sidewalk

    If you live or travel along Watts Street near Duke University’s East Campus, or if you walk in the vicinity of George Watts Elementary School, you’ll want to take note of an upcoming construction project that will temporarily close part of the street. Read on...