Durham One Call


Durham One Call is the central point of contact for information and services offered by the City of Durham. Contact us for information about City services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and stormwater services, maintenance of City property, city events and much more. Call 919-560-1200 to reach English or Spanish-speaking representatives who will answer your questions, dispatch a service request, connect you to the appropriate department or complete the Online Request Form which will be processed within one business day.

Durham One Call is open from 8 a.m. to 5 p.m. Monday through Friday except holidays.

New Durham One Call Joint Mobile App Now Available

Durham residents can now submit service and public records requests to City and County governments through a new joint mobile application. The Durham One Call app is a free interactive tool that residents can download by searching "Durham One Call" on their smart phone in either the Apple Store or Google Play store. Residents will still be able to call Durham One Call at 919-560-1200 or place a request from this web page.
  1. New Bull City Wrap Begins November 11

    In This Issue: Carver Street Extension opens; Third-party evaluation of Participatory Budgeting; Developing the Triangle Bikeway Implementation Study; Groundwater monitoring at closed landfill; and, Plans to redevelop the former Police headquarters. Read on...
  2. Most City of Durham Offices Closed for Veterans Day

    Most City of Durham offices, including City Hall and most non-emergency City operations, services, and programs, will be closed Monday, November 11, 2019, in observance of Veterans Day. Residents are asked to note changes in City-provided services Read on...
  3. Durham Debuts Sustainability Roadmap Online Dashboard

    A user-friendly online dashboard is now available that tracks the City’s progress toward achieving a healthy environment, vibrant cultural activities, and a strong, equitable economy for its residents. Read on...