Durham One Call


Durham One Call is the central point of contact for information and services offered by the City of Durham. Contact us for information about City services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and stormwater services, maintenance of City property, city events and much more. Call 919-560-1200 to reach English or Spanish-speaking representatives who will answer your questions, dispatch a service request, connect you to the appropriate department or complete the Online Request Form which will be processed within one business day.

Durham One Call is open from 8 a.m. to 5 p.m. Monday through Friday except holidays.

New Durham One Call Joint Mobile App Now Available

Durham residents can now submit service and public records requests to City and County governments through a new joint mobile application. The Durham One Call app is a free interactive tool that residents can download by searching "Durham One Call" on their smart phone in either the Apple Store or Google Play store. Residents will still be able to call Durham One Call at 919-560-1200 or place a request from this web page.
  1. Durham Mayor Presents State of the City Address March 2

    On Monday, March 2, Mayor Steve Schewel will present the State of the City Address, recounting the City's achievements and challenges in the previous year, and outlining the mayor's goals for the coming year. Residents can attend or livestream the event. Read on...
  2. Fire Department Recruiting New Firefighters in March

    If you’re looking for a fulfilling career that allows you to give back to the Bull City, the Fire Department wants to hear from you. During March, the department is accepting applications to fill more than 19 openings, and offering test prep sessions. Read on...
  3. Planning Department Unveils New Public Notice Signs

    The Planning Department has redesigned its public notice signs to make them easier to identify and to provide more details. Residents may start to notice the news signs as they roll out over the next few months. Read on...