Durham One Call


Durham One Call is the central point of contact for information and services offered by the City of Durham. Contact us for information about City services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and stormwater services, maintenance of City property, city events and much more. Call 919-560-1200 to reach English or Spanish-speaking representatives who will answer your questions, dispatch a service request, connect you to the appropriate department or complete the Online Request Form which will be processed within one business day.

Durham One Call is open from 8 a.m. to 5 p.m. Monday through Friday except holidays.

New Durham One Call Joint Mobile App Now Available

Durham residents can now submit service and public records requests to City and County governments through a new joint mobile application. The Durham One Call app is a free interactive tool that residents can download by searching "Durham One Call" on their smart phone in either the Apple Store or Google Play store. Residents will still be able to call Durham One Call at 919-560-1200 or place a request from this web page.
  1. Practice Holiday Safety All the Way

    The Durham Police Department (DPD) shares safety strategies for the holidays, and ways to contribute to help brighten the season for Durham residents. Learn about these safety initiatives and ways to give. Read on...
  2. Durham Fire Department Hosts Holiday Bicycle Recycle

    Holiday Bicycle Recycle, a two-week program that is underway through Saturday, December 14, allows the Durham community to drop off their used bikes, seven days a week, to any Fire Station for donation to the Durham Bike Co-Op. Read on...
  3. Durham Begins Work to Improve New Hope Creek and Little Creek Watersheds

    Starting in December, residents in the southwestern portion of Durham may soon see field crews in their neighborhoods as the New Hope Creek and Little Creek Watershed Improvement Plan gets underway. Read on...