Durham One Call


Durham One Call is the central point of contact for information and services offered by the City of Durham. Contact us for information about City services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and stormwater services, maintenance of City property, city events and much more. Call 919-560-1200 to reach English or Spanish-speaking representatives who will answer your questions, dispatch a service request, connect you to the appropriate department or complete the Online Request Form which will be processed within one business day.

Durham One Call is open from 8 a.m. to 5 p.m. Monday through Friday except holidays.

New Durham One Call Joint Mobile App Now Available

Durham residents can now submit service and public records requests to City and County governments through a new joint mobile application. The Durham One Call app is a free interactive tool that residents can download by searching "Durham One Call" on their smart phone in either the Apple Store or Google Play store. Residents will still be able to call Durham One Call at 919-560-1200 or place a request from this web page.
  1. New Bull City Wrap Begins January 20

    In This Issue: Public art opportunity at Willard Street Apartments; New recommendations for handling unpaved roads; City-County MLK Employee Observance Program; Durham Rollout app for solid waste customers; and, Progress on Willard Street Apartments. Read on...
  2. Free Curbside and Drop-off Collection Sites for Live Christmas Trees

    The City of Durham offers several free ways to dispose of your live Christmas tree during January through February 1, including curbside pick-up and various drop off locations. Find the details for the option that is most convenient for you. Read on...
  3. Durham Seeks Neighborhoods Projects for Matching Grant Program

    Durham residents seeking to make their neighborhoods a better place to live, work, play, and shop may now apply to receive up to $2,500 for their project through the City of Durham Neighborhood Matching Grants Program. Applications are due January 31. Read on...