Durham One Call


Durham One Call is the central point of contact for information and services offered by the City of Durham. Contact us for information about City services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and stormwater services, maintenance of City property, city events and much more. Call 919-560-1200 to reach English or Spanish-speaking representatives who will answer your questions, dispatch a service request, connect you to the appropriate department or complete the Online Request Form which will be processed within one business day.

Durham One Call is open from 8 a.m. to 5 p.m. Monday through Friday except holidays.

New Durham One Call Joint Mobile App Now Available

Durham residents can now submit service and public records requests to City and County governments through a new joint mobile application. The Durham One Call app is a free interactive tool that residents can download by searching "Durham One Call" on their smart phone in either the Apple Store or Google Play store. Residents will still be able to call Durham One Call at 919-560-1200 or place a request from this web page.
  1. Most City of Durham Offices Closed for Memorial Day

    Most City of Durham offices, including City Hall and other non-emergency City operations, will be closed Monday, May 27 in observance of Memorial Day. Residents are asked to take note of the following changes in other City services and programs. Read on...
  2. Durham Hosts North Duke Street Proposed Sidewalk Facilities Meeting

    If you live, work, or travel along North Duke Street in Durham, mark your calendar for a meeting later this month to discuss pedestrian designs for this roadway. The May 28 drop-in style meeting seeks to collect resident input on design plans. Read on...
  3. Odor & Taste Concerns in Tap Water

    Durham's water is safe to drink and use for all normal tap water purposes, and it continues to meet all drinking water quality standards even though it may not be as aesthetically pleasing as usual. Additional Info...