Durham One Call


Durham One Call is the central point of contact for information and services offered by the City of Durham. Contact us for information about City services such as waste collection, recycling, potholes, street repairs, litter, unsightly properties, water and stormwater services, maintenance of City property, city events and much more. Call 919-560-1200 to reach English or Spanish-speaking representatives who will answer your questions, dispatch a service request, connect you to the appropriate department or complete the Online Request Form which will be processed within one business day.

Durham One Call is open from 8 a.m. to 5 p.m. Monday through Friday except holidays.

New Durham One Call Joint Mobile App Now Available

Durham residents can now submit service and public records requests to City and County governments through a new joint mobile application. The Durham One Call app is a free interactive tool that residents can download by searching "Durham One Call" on their smart phone in either the Apple Store or Google Play store. Residents will still be able to call Durham One Call at 919-560-1200 or place a request from this web page.
  1. DPD Officers Close to Raising $10,000 for Autism Awareness

    The Durham Police Department (DPD) is close to raising $10,000 as part of the agency’s National Autism Awareness Month observance. So far DPD employees have contributed 730% over their fundraising goal. Read on...
  2. Durham County and City of Durham Governments to Modify Emergency Call Responses

    In order to protect the public and employees during this pandemic, Durham County and City of Durham Governments are making temporary changes to emergency call responses based on guidance from North Carolina OEMS. Read on...
  3. Durham Launches New Small Business Resource Website

    Small business owners looking to access resources to help them improve their Durham businesses can now find those resources in a new, all-in-one web portal from the City of Durham. Visit DurhamBusiness360.com to check it out. Read on...