Report Sewer Overflows & Backups

Graphic of water spraying out of a manhole with the phone number 919-560-4344.
It is very important to report sewer overflows and sewer backups as soon as possible. The Department of Water Management will respond to any report of an overflow or sewer backup as quickly as possible and take the necessary action to mitigate any possible environmental impacts or public health concerns.

Sewer Blockage

In the event of a sewer blockage or back-up in a customer's home or business, the customer should first call Water and Sewer Maintenance at 919-560-4344. If a customer calls a plumber first, and the blockage is the city's responsibility, the city will not reimburse the customer for the plumber's bill.

Report It

To report a sewer overflow or sewer backup, please call Water and Sewer Maintenance at 919-560-4344.

Please note: normal operating hours for Water and Sewer Maintenance are from 7 a.m. - 3:30 p.m., Monday - Friday. Calls placed after-hours, on weekends, or on a City-Recognized Holiday will be routed to an answering service which will take the report and dispatch on-call crews..