Water / Sewer / Stormwater
The City of Durham provides water, sewer, and stormwater service to Durham residents.
Pay Water, Sewer, and Stormwater Bills Through the Online Customer Portal
- To create and access your account, please visit the Paymentus Customer Portal.
- FAQs about the portal can be found at Customer Billing and Account Portal FAQs.
Customer Service for Water and Sewer
- Visit the Customer Billing Services page to find info about setting up or discontinuing service, and to find additional options to pay your water bill.
- Questions about bills, water meter readings, water and sewer accounts, and past due accounts can be directed to Durham One Call at 919-560-1200, or submit a request.
Notice About Recent Water Bills
We apologize! We are aware that some City of Durham Water Management customers have received bills that were higher, in some cases much higher than expected. Be assured that we are reviewing our billing processes and notification procedures to fully understand how this happened. In the meantime, if you received a bill that is a lot higher than normal, please contact us at 919-560-4412. We will work with each of our customers for a fair solution.