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Accessibility


Notice Under the Americans with Disabilities Act
A person with a disability may receive an auxiliary aid or service to effectively participate in city government activities by contacting the ADA coordinator, voice (919) 560-4197, fax 560-4196, TTY (919) 560-1200, or ADA@durhamnc.gov​, as soon as possible but no later than 48 hours before the event or deadline date.



City of Durham Policy
In accordance with the requirements of Title II of the ADA, the City of Durham, North Carolina, may not discriminate against qualified individuals with disabilities on the basis of disability in the City's services, programs, or activities.  The City has adopted policy GS-1 Americans with Disabilities Act - Title II Access to City Programs, Services & Activities.

The City will provide appropriate services and aids so that people with disabilities receive effective communication. The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

It is the policy of the City of Durham to provide reasonable modifications or adjustments to services, programs, or activities to avoid discrimination on the basis of disability, unless such modification would result in a fundamental alteration.  These modifications must be made in a timely manner and on an individualized and flexible basis.

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose and undue financial or administrative burden.

The General Services Department is located at 2011 Fay St., Durham, NC, voice (919) 560-4197, TTY 711, ADA@durhamnc.gov. The department coordinates citywide ADA compliance activities, inquiries, accommodation requests and complaints through the ADA coordinator.

Accessibility Requests
To facilitate the delivery of services or participate in programs, services or activities provided by the City, any resident who wishes to request a specific accommodation (including communication aids or services) should contact the City of Durham ADA coordinator cited above.

- The resident must complete an Accessibility Request Form.

- Residents may solicit and the City may provide assistance in completing the Accessibility Request Form, when necessary.

- Persons who require assistance should provide the completed form to the ADA coordinator​ no later than 48 hours before an event.

Our Website Can Talk!

What is Browsealoud?
Browsealoud is a program to make websites more accessible by providing the option to have the web content read to you. It helps any visitor to the City of Durham website who requires online reading support.

How do I get it?
The City provides Browsealoud, free of charge. Download a small browser plug-in by clicking on the hyperlink.

Questions?
The City of Durham is committed to providing access to our website for all individuals, including those with disabilities. We conduct a dashboard summary every month to identify areas of concern. If you find a problem with our website, let us know.

Grievance/Complaints
Complaints that a City program, service or activity is not accessible to persons with disabilities should be directed to the ADA coordinator voice (919) 560-4197, TTY 711 or ADA@durhamnc.gov.

Any resident who wishes to file a formal complaint with the City that alleges noncompliance or any actions that would be prohibited by Title II of the ADA should follow the Grievan​ce Procedure (English) or Grievance Proc​edure (Spanish)​​.