Sign In
Skip to main content

Durham One Call Does It All

Click logo to access
online request form

Call to speak to a highly trained customer service representative (Spanish speaking representatives are also available) who will answer your questions, and/or submit a service request to the appropriate department.​

Durham One Call also allows the City to better monitor services performed by its departments with improved tracking software, creating a more efficient and accountable government.

Durham One Call is responsive to residents' needs by:

• Reducing the number of non-emergency calls to 911
• Decreasing the volume of incoming calls to departments
• Increasing productivity within the departments
• Improving accountability

Durham One Call is open from 8 a.m. to 6 p.m. Monday through Friday except holidays. The department also provides an on-line service request form that allows residents to request services 24-hours-a-day, seven days a week. To help residents who visit City Hall, a Durham One Call representative is located in the City Hall lobby. Bi-lingual English/Spanish-speaking representatives are available to provide assistance.

Images of council members taking calls in Durham One Call

Latest News and Information
Check Us Out in Durham Magazine

Durham One Call Annual Report
FY 2013-2014 Year In Review Report

Prior year reports

Durham One Call Adds Spanish-Language Queue

We aspire to be the central point of contact for Durham by providing world class service through information, technology and communication.

Serve the community through outstanding customer service!