Durham is the first, and currently, one of only two centers in the world to hold three major accreditations simultaneously
DURHAM, N.C. - The Durham Emergency Communications Center can add yet another acclaim to its growing reaccreditation roster thanks to its top-notch, in-house training standards.
The Association of Public Safety Communications Officials International, Inc. (APCO) has reaccredited the Center the APCO Project 33 Certification for its training curriculum as meeting APCO’s minimum training standards for public safety telecommunicators. The review evaluated the Center’s training curriculum to ensure it provides trainees with both the required content and focuses on the demonstration of decision and psychomotor skills cited within the APCO standards. The recertification is valid for three years.
According to James Soukup, director of the Durham Emergency Communications Center, achieving the APCO International’s Project 33 Training Certification is an honor only a small number of centers throughout the world can boast. “This accreditation ensures that our telecommunicators are trained to the highest standards and principles of best practice, while providing the best customer service possible to the residents and visitors of Durham,” Soukup said.
This most recent certification joins last month’s reaccreditation by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). The accreditation program required the Center to comply with state-of-the-art standards in four basic areas: policy and procedure, administration, operations, and support services. In addition to the APCO and CALEA reaccreditations, in 2011 the Center also achieved the Emergency Medical Dispatch Center of Excellence reaccreditation by the National Academies of Emergency Dispatch for its comprehensive implementation and compliance with the Medical Priority Dispatch System (MPDS), the world’s most widely-used 911-type pre-arrival instruction and dispatch-life-support protocol system.
APCO International is the world's largest organization of public safety communications professionals. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole - by providing complete expertise, professional development, technical assistance, advocacy and outreach. To learn more, visit http://www.apcointl.org.
To learn more about the Durham Emergency Communications Center and its newly reaccredited training curriculum, contact Soukup at (919) 560-4191, or by email at James.Soukup@DurhamNC.gov, or “like” on Facebook at http://www.Facebook.com/Durham911.
About the Durham Emergency Communications Center
The Durham Emergency Communications Center is the primary public safety answering point for the City and County of Durham. Guided by the City’s Strategic Plan, the Center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County. Services include, but are not limited to, emergency and non-emergency requests for assistance; dispatch of police, fire, and emergency medical services; other city/county support agencies; and other duties as required. The geographic service area encompasses 296 square miles with approximately 250,000 residents. The Center has earned the internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.; Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch; and accreditation by the Commission for Accreditation of Law Enforcement Agencies. The Center was the first, and currently, one of only two centers in the world to hold these three accreditations simultaneously. To learn more, visit http://durhamnc.gov/ich/op/911/Pages/Home.aspx or http://www.Facebook.com/Durham911.