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1. Why is this work needed and how long will it take?
2. Will my house/property be impacted during the design phase of the project?
3. Will my house/property be impacted during the construction phase of the project?
4. Will my water service be affected by the project?
5. How do I get more information?

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1. Who do I contact to apply for an ABC permit?
2. How do I get an application to apply for an ABC permit?
3. What forms do you need to process my application?
4. How long does it take to get my permit?
5. How do I get the Fire and Zoning Departments to sign off on my paperwork?

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1. Why is this work needed?
2. What impacts can be expected during the Study/Design phase of the project?
3. What impacts can be expected during the Construction phase of the project?
4. Will my water service be affected by the project?
5. How do I get more information?

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1. What type of information does the Durham Career Center examine when approving potential service providers?
2. What if my training is more than $4,500 per person or longer than 1 year?
3. Why do training providers get a maximum of 5 referrals?
4. What is the process for individuals to utilize the training programs?

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1. Are tax-exempt properties also exempt from the stormwater utility fee?
2. I live in a townhome/condominium. How am I billed for my stormwater utility fee?
3. How long is my billing cycle?
4. Why am I billed annually?
5. What services do I get from paying a stormwater utility fee?

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1. Why should businesses recycle?
2. What are the benefits of recycling?

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1. What is composting?
2. Why compost?

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1. What color is the sky?
2. Why would I need to ask a question?

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1. We are assuming that any as-built submittal on or after July 1, 2007 shall adhere to the new requirements. Is this correct?
2. Water main locations after paving is in place can only be within a tolerance of 3 feet or so. Is this acceptable to the city?
3. If we are to give coordinates and an ID for each gate valve, hydrant, manhole, etc., why should we also have to give 2 dimensions to each on the as-built drawings? This seems to be redundant.
4. How can we minimize confusion with water line IDs if each line requires an ID number, even at every tee cross/transition? Also, do these water lines have to be stationed?
5. We are assuming that for "as-built date" we can use the same date for all items and use the submittal date. Is this okay?
6. For water meters and cleanouts in single family subdivisions we may not know the street address for each lot. Can we assume that the lot number will suffice for all submittals?
7. For multi-family sites, are we required to locate and ID every cleanout from the main to the building?
8. In Storm Water Structures, you indicate that 2 dimensions are required for each structure, unless it is circular. Should we field measure each box, or give the dimensions from the standard details?
9. In your requirements you are requesting that the files be separate for each utility (water, sewer, stormwater), will you accept them in 1 file?

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1. Why is this work needed, what work is included, how much will it cost, and how long will it take?
2. Will my business/property be impacted during the construction phase of the project?
3. Why will some construction take place at night?
4. How will I know about detours, changes in traffic patterns, etc.?
5. Will my water service be affected by the project?

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1. Why is this work needed?
2. What impacts can be expected during the study/design phase of the project?
3. What impacts can be expected during the construction phase of the project?
4. Will my water service be affected by the project?

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1. How old is the Durham Performing Arts Center?
2. How does DPAC rank when compared to other facilities of this type?
3. Can you rent DPAC for events?
4. Can I make arrangements for my group to visit DPAC?

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1. Why is this work needed, what is included, how much will it cost, and how long will it take?
2. Will my water service be affected by this project?
3. Will my business/property be impacted during the construction phase of this project?
4. Why will some construction take place on weekends?
5. How will I know about detours, changes in traffic patterns, etc.?

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1. Why do I have to pay a stormwater utility fee now, hasn’t the city always had storm drains?
2. How was the stormwater utility fee established?
3. Why isn’t the stormwater utility fee included in my property taxes?
4. Do other cities have stormwater utility fees?
5. Isn't this essentially a tax on rain water?
6. Is the stormwater utility fee influenced by the amount of rain that falls?

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1. Can residents burn within the city limits?
2. I have trash and/or yard waste. Can I burn it?
3. Can I have a fire pit or an outdoor fireplace on my property?
4. How do I find my insurance rating?
5. I called for an ambulance. Why did a fire truck arrive?
6. I see firefighters at the gym during the workday? Why?
7. I see firefighters at the grocery store during the workday? Why?
8. How can I volunteer for the Durham Fire Department?
9. I keep calling the fire station. Why am I not getting an answer?
10. My fire alarm is chirping. What does it mean?
11. How do I reset the alarm and/or replace the battery backup?
12. There is a fire hydrant that has been running for some time. Why doesn't the fire department cut it off?
13. How can I get a fire hydrant painted?
14. When are you hiring?
15. Where is the nearest fire station to me?
16. Where do I send records search requests for property condition assessments such as past history of : hazardous spills, fire code violations, fire inspections, etc..?

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1. How can I contact a fire inspector?
2. How can I get a copy of a Fire or EMS Report?
3. How can I schedule the Fire Department to participate in my community event?
4. How can I schedule a ride-along with a fire station?
5. I received a bill from Fire Recovery USA (FRUSA) that I believe is incorrect. What should I do?
6. How do I schedule a fire drill for my business?
7. How do I schedule a firefighter or fire truck for my event?
8. How do I request a free smoke alarm?
9. How do I schedule a fire inspection?
10. Does the Durham Fire Department install car seats?

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1. Why is impervious area used to determine a property's stormwater utility fee?
2. What is considered an impervious surface?
3. What is not considered an impervious surface?
4. How is the amount of impervious area on my property calculated?
5. What if I disagree with the amount of impervious area listed on my bill?
6. Why are there tiers for the residential stormwater utility fees?
7. What are the tiers?
8. How are commercial or non-residential stormwater utility fees calculated?

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1. Should Durham's water customers be concerned about lead in the drinking water?
2. How could lead get into the drinking water?
3. How would I know if my household plumbing was a problem?
4. What can I do to minimize the risk to me and my family?
5. What is Durham doing to eliminate/reduce exposure to lead in our drinking water?
6. Have the City's actions eliminated my risk/exposure to lead and copper?
7. What should I do if I suspect lead poisoning?
8. What if I need more information or want my water tested?
9. Who may I contact at the City if I still have questions about lead?

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1. Do these restrictions apply to car washing or pressure washing?
2. Does this apply to rain water or reclaimed water?
3. How do you define hand-watering?
4. I would like to install new sod, but will need to water more frequently than this schedule will allow, can I apply for permission to irrigate outside of this schedule?
5. What watering schedule should be followed for medians and common areas that do not have a traditional address?
6. I manage a complex with multiple addresses but just one irrigation system., how should we operate our system?
7. Why do we have to follow this schedule?
8. Do other municipalities have the same schedule?
9. Am I required to water on all 3 days of the schedule?
10. Do these restrictions replace the water shortage response restrictions?
11. If it rains on one of my scheduled watering days, can I water on another non-scheduled day?
12. What type of enforcement of the ordinance will be occurring?
13. How can I report a violation if I see one?

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1. How can I pay my City of Durham utility bill by phone?
2. How much is the payment processing charge?
3. Can a customer service representative take my payment over the phone?
4. How secure is the interactive voice response system?
5. How can I be sure my payment is received by the city?
6. Can I make a payment by phone if my account is turned off for non-payment?
7. Can I make a payment by phone if my account is still on but I have received a letter notifying me that it will be turned off today for non-payment?
8. Will the $50 nonpayment service charge be waived if I pay by phone before my water is turned off?
9. Can I make a payment when I get an automatic reminder phone call from the city that my payment is late?
10. Can I make a payment for a relative or roommate or can another person make a payment on my account?
11. Can I set up recurring payments using the interactive voice response?
12. How can I make a payment by phone if I can’t find my bill?
13. Do I have to pay the entire bill or can I pay a portion?
14. How can I cancel a payment if I’ve made a mistake or find out my spouse already paid online?
15. Why is the city offering payment by phone when the website already accepts credit cards?

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1. What is the pink film on my surfaces?
2. When does this happen?
3. How do I get rid of the pink residue?

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1. How large is the Durham Police Department?
2. How do I hire an off-duty officer for my business or special event?
3. How do I become a Durham Police officer?
4. What should I do if I am in an automobile accident?
5. What is the procedure for reporting suspicious activity in my neighborhood without calling the police?
6. How do I get it back property of mine that was turned into the police department?
7. How do I get crime statistics for a neighborhood?
8. How do I obtain a special events permit?
9. Should I install a burglar alarm on my home?
10. How can I obtain a restraining order?
11. How can I get fingerprinted for a job application?
12. How do I get a permit to purchase a pistol? How do I get a concealed weapons permit?
13. How do I get a copy of a police report or an accident report?
14. Do you have Neighborhood Watch programs?
15. What is Project Safe Neighborhoods?
16. I have a warrant on me. How do I get it cleared up?
17. I have a criminal summons on me. How do I get it cleared up?
18. How do I take out a warrant on someone?
19. What do I do if my vehicle has been towed? Who do I contact if I have a towing complaint or issue?
20. How do I apply for an ABC permit?
21. How can I find bond information after you have arrested someone?
22. What can I do about stray dogs and cats and barking dogs?
23. What is Partners Against Crime (PAC)?
24. What is CrimeStoppers and how does it work?
25. Can the police open my car if I have locked my keys inside?
26. Can I make a police report at any time of day and do I need to make an appointment?
27. Can I make a police report over the telephone or does a police officer have to come to my house?
28. Is there a waiting period before I can report someone missing?
29. Someone has abandoned a junk car on the street near my house. Can the police get rid of it?
30. Where can I learn more about the Citizens Police Academy?
31. How do I find out more about National Night Out?
32. I do not have any transportation and have to get somewhere. Can a police officer give me a ride?
33. I have left my spouse and am living elsewhere but I need to get my clothing and other items. Can the police help me?
34. I need to get a message to someone that does not have a telephone. Can the Police Department go to the person's home and deliver the message?
35. My family and I are going on vacation. Can the police keep an eye on our home while we are gone?
36. We have a problem with speeders in our neighborhood. What can I do about it?
37. What happens to unclaimed property?
38. I have been charged with a traffic infraction or a crime. Can I reschedule the court appearance date?

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1. What size garbage containers do you offer?
2. I live in an apartment complex; do I receive collection services from the city?
3. WIll I receive additional waste services if I am an exempt customer?
4. Where should I place my 96-gallon green garbage cart for service?
5. What if I have alley collection?
6. What should I do with construction and other materials?
7. How do I get my damaged cart fixed?
8. How many garbage carts are allowed per household?

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1. What is smoke testing?
2. Is the smoke toxic?
3. As a property owner, is there anything I need to do before smoke testing is performed in my neighborhood?
4. What is sewer cleaning?
5. Will the cleaning affect me?
6. What is closed circuit television and will it affect me?

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1. Why is this work needed, and how long will it take?
2. Why was the location for the proposed tank chosen?
3. Will my business/property be impacted during the Study/Design phase of the project?
4. Will my business/property be impacted during the Construction phase of the project?
5. Can we paint a mural or logo on the side of the tank?
6. Will my water service be affected by the project?
7. If a contractor is blocking my driveway, how do I report the problem?

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1. How do I report stormwater basin, ditch, or drainage issues?
2. How do I report illegal dumping in a storm drain?

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1. What is stormwater?
2. Why do we need to worry about stormwater?
3. Why do I have to pay a stormwater utility fee?
4. If stormwater causes so many problems, why don’t we treat it along with our sanitary sewage?

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1. How do I get my dirt street paved?
2. How do I get the ditches in my neighborhood cleaned out so it doesn't flood when it rains?
3. How do I get a dead animal out of my yard?
4. How do I get a driveway/storm drain/sidewalk permit?
5. How do I report a pothole?
6. How do I request a curb cut (formally known as a handicap ramp)?
7. How do I apply for a dumpster permit?

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1. Does the city collect recycling from businesses?
2. How many recycling carts can my business receive?
3. What if I have more recyclables that will fit in 4 curbside bins?
4. What if my business does not qualify for free curbside recycling collection – do I still have to recycle?
5. Are there any additional laws on glass recycling?
6. How do I choose a recycling service provider?
7. Why should businesses have to pay for recycling?

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1. What is a WaterSense High Efficiency Toilet?
2. Do I have to buy the toilet at a particular store?
3. Are all of the toilets on the EPA WaterSense list available at all retailers?
4. Is there anything else I need to buy with the toilet?
5. Do I have to hire someone to install the toilet?
6. How will I receive the rebate?
7. Will the city be checking to see that my toilet has been installed?
8. How long will the toilet rebate program last?

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1. How do I find out who towed my vehicle?
2. Who do I contact if I have a towing complaint?
3. What do I need when I pick up my vehicle from the tow company?

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1. How do I Request a Deaf Chlid Sign?

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1. What is root control?
2. How does the process work?
3. As a property owner, is there anything I need to do before root control is performed in my neighborhood?
4. Will the cleaning affect me?

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1. What are tiered water rates?
2. Why are only Single Family Residential (SFR) customers subject to the tiered rate system?
3. If I use water in the higher Tiers, will all my water be charged at that amount?
4. Will sewer charges be assessed at the tiered rates?
5. How are commercial customers billed?
6. Do business customers pay more for water and sewer services than residential users?
7. Why are water and sewer rate increases necessary?
8. What do water and sewer service charges pay for?
9. What do water and sewer consumption/usage charges pay for?
10. What is an irrigation rate?
11. Does the City have resources for customers that may not be able to pay their water and sewer bill?
12. Does Durham use tax money to provide water and sewer services?
13. Why does the use of “one-time” revenues have an impact on the water and sewer rates?
14. What are revenue bonds and why are they issued?
15. What are revenue bond rate covenants and what is their connection to water and sewer rates?
16. What are fixed sewer consumption charges – also known as sewer only charges?

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1. Where do I pay my water bill?
2. How do I get permission to tap into water or sewer?
3. How do I find out if water and sewer is available at/near my property, and/or how do I get the line extended?
4. How do I apply for a new water and/or sewer service?
5. Before I dig on my property how do I get my utilities located or marked?
6. How do I inquire about a Pending Assessment?
7. How do I inquire about Confirmed Assessments?

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1. What’s in it for business?
2. What is the approximate cost to your business?
3. How does a business get matched with an intern?
4. How does your business sign up to participate?