Water Management

Water and wastewater services are a critical function of a healthy community. The Department of Water Management has more than 300 dedicated employees that provide an adequate supply of safe drinking water to customers and visitors of Durham. We are also responsible for protecting the environment by making sure that wastewater treated at the water reclamation facilities meets all discharge/permit limits.

Department Staff & Facilities

The department has a wide variety of support divisions and programs to maintain the existing infrastructure that provides these integral services and strive to be a responsible steward of the city’s physical assets. Treatment facilities are staffed 24 hours a day, 7 days a week, 365 days a year. Emergency response teams for water main breaks, sewer spills and other emergency maintenance are always available as well.

Maintaining the financial integrity of the water and sewer systems is also a priority and key function of the department. Customer Billing Services strives to accurately bill all customers for their water and sewer services. Rates are evaluated annually to ensure that the department is providing cost-effective services while ensuring that necessary capital projects are funded appropriately.

New Customer Portal Link

New Customer Portal Link
Running Faucet with Lead Info


  • Administration
  • Customer Billing Services
  • Plant Maintenance
  • Utility Engineering
  • Wastewater Treatment
  • Water and Sewer Maintenance
  • Water Resources/Water Efficiency and Conservation
  • Water Supply and Treatment
  1. Williams WTP Reservoir Apron Replacement Underway

    A project is underway to replace the aging concrete apron surrounding the terminal reservoir at Williams Water Treatment Plant. To complete this project, the reservoir will be drained in late September. This will not impact Durham's water supply. Read the full news release...
  2. 2016 Durham Water Quality Report Now Available

    The Department of Water Management is proud to announce that once again, Durham posted ZERO water quality standard violations in 2016. Additionally, the City's drinking water quality continues to meet or exceed all state and federal standards. Additional Info...
  3. Consumer Alert: Third-Party Water Sample Solicitations

    Water Management wants customers to be aware that recent door-to-door requests for residential water samples are NOT issued by nor affiliated with the City of Durham in any way. Read the full consumer alert...