Water Management

Water and wastewater services are a critical function of a healthy community. The Department of Water Management has more than 300 dedicated employees that provide an adequate supply of safe drinking water to customers and visitors of Durham. We are also responsible for protecting the environment by making sure that wastewater treated at the water reclamation facilities meets all discharge/permit limits.

Department Staff & Facilities


The department has a wide variety of support divisions and programs to maintain the existing infrastructure that provides these integral services and strive to be a responsible steward of the city’s physical assets. Treatment facilities are staffed 24 hours a day, 7 days a week, 365 days a year. Emergency response teams for water main breaks, sewer spills and other emergency maintenance are always available as well.

Maintaining the financial integrity of the water and sewer systems is also a priority and key function of the department. Customer Billing Services strives to accurately bill all customers for their water and sewer services. Rates are evaluated annually to ensure that the department is providing cost-effective services while ensuring that necessary capital projects are funded appropriately.

Running Faucet with Lead Info
Divisions
  • Customer Billing Services
  • Plant Maintenance
  • Regulatory Compliance
  • Utility Engineering
  • Wastewater Treatment
  • Water and Sewer Maintenance
  • Water Supply and Treatment
  1. Temporary Water Disinfection Changeover Begins 2/24

    Water Management is performing its annual water treatment disinfection changeover process, which takes about a month to complete. This process is required by federal & state regulations. It will not affect the safety or quality of Durham’s drinking water. Additional Info...
  2. Rock Blasting Planned at Williams Water Treatment Plant

    Sounds of air horns and what appears to be thunder at the Williams WTP should not be cause for alarm. Construction crews will be using small explosive charges to break up embedded rock on the facility grounds. Blasting may begin as soon as Friday, 1/27. Read the full story
  3. Consumer Alert: Third-Party Water Sample Solicitations

    Water Management wants customers to be aware that recent door-to-door requests for residential water samples are NOT issued by nor affiliated with the City of Durham in any way. Read the full consumer alert