The only circumstances in which the Solid Waste Management Department will provide replacement carts are when carts are stolen or damaged beyond repair. Cart requests are entered into and tracked by the City Works customer service system. The first cart will be replaced at no fee.
After the first garbage or recycling replacement customer is responsible for an $18 annual lease fee in order to receive replacement for each cart thereafter. Your cart will be replaced on your next normal day of service after the request has been processed.
If any cart (garbage, yard waste, or recycling) is damaged or if a collector leaves tags on the cart, call Durham One Call at 919-560-1200. A repair technician will repair damaged carts on site. If the cart is deemed non-repairable a new cart will be left and the damaged cart taken. The cart will be repaired or replaced on your next normal day of service after the request has been processed.
Customers may receive up to three additional green garbage carts if they have a household of 6 or more and small children at $18 for each additional cart. Customers may receive up to 3 additional brown yard waste carts at an annual fee at $18 each. Only 1 yard waste sticker is needed per household.
Customers may have one additional blue recycling carts at no fee. A limit of 2 additional recycling carts may be leased at the $18 annual fee. Additional carts will be delivered on your next normal day of collection after the request has been generated and payment received.
All carts are leased at an annual fee of $18 starting from July to June. An annual bill will be sent out the end of June for the next fiscal year to continue the leasing of that issued cart. The fee must be paid by check, money order, certified check or (credit card - in person) before delivery of the cart. This fee covers replacements and repairs only to the cart that is documented as an additional leased cart.