How to Read Your Stormwater Bill

The following bill is an example to be used for informational purposes. If you have questions or need more information, please call Customer Services at 919-560-1200.
Stormwater Bill Example


Bill Section Explanations
  1. Account Number: This number uniquely labels your account. Please provide the last 6 digits of this number if you contact us with questions.
  2. Customer Name: This is the account holder. The address listed is where the bill will be sent. Please let us know if any changes need to be made to your address. You can do this by checking the box above the address and filling out the back of the bill stub. Be sure to mail the stub in with your payment.
  3. Service Location: This is the property receiving the services you are being billed for. If there is a specific apartment or unit that is receiving the service, this information is also listed.
  4. Bill Date: This is the date your bill was printed.
  5. Previous Bill Amount: This is the amount of your last bill.
  6. Payments: This is the amount of all payments received since your last bill.
  7. Adjustments: This line includes any credits or debits.
  8. Past Due Balance: This is any amount from past bills that has not been paid. Past due balances must be paid immediately to avoid service interruption or late fees.
  9. Current Charges: This section shows which parcels are billed on your account. The amount each parcel is charged per billing cycle is also listed. Since there is a limited amount of room in this section, only 11 parcels can be shown on a bill. If you are being billed for more than 11 parcels, the rest are lumped together into 1 amount on the 12th line listed as "other." At this time, our system does not allow the site addresses to be put on the bill. The city is working to correct this issue. If you have any questions about what parcels you are being billed for, please contact us at 919-560-4316 or email the Stormwater Services Billing Unit.
  10. Due Date: This is when your payment is due. A late fee of 1% will be added monthly to all past due amounts.
  11. Amount Due: This is the amount you owe.
  12. Parcel ID: This section contains the parcel identification number. This number is assigned and maintained by the Durham County Tax Administration Department. It uniquely identifies a property the way a person is identified by a social security number.
  13. Account Type: This portion identifies whether you are being billed based on the residential fee structure or a non-residential structure. To learn more, visit the Stormwater Utility Fee Rates page.
  14. IA Amount/ERU's: This figure is the amount of impervious area on the property. To learn more visit the How Your Bill was Calculated page.
  15. Bill Number: This number uniquely identifies a billing statement, as well as what billing cycle it is a part of.
  16. Bill Date: This is the date your bill was printed.
  17. Account Number: This number uniquely labels your account.
  18. Total Due By: This is the date your payment is due.
  19. Payment Amount: When mailing your payment, you should include your bill stub and indicate the amount you are paying in this space.
  20. Mailing Address Change: Check this box and fill out the back of the bill stub if your mailing address or telephone number has changed. Be sure to mail the stub in with your payment.
  21. Service Location: This is the property receiving the services you are being billed for.
  22. Customer Name and Address: This is the name and address of the customer being billed.
  23. Late Payment: This explains that there will be a 1% fee added monthly to any amounts that are past due.
  24. Internal Tracking Number: This series of numbers is only used for internal tracking purposes.
  25. Payment Mailing Address: This is where you should mail any payments.