Customers can appeal the stormwater utility fee. Appeals may be based on one or more of the following reasons:
The impervious surface or structure is not at this location. Examples:
a mobile structure has been permanently moved
a structure on a neighboring property is incorrectly identified as being on your property
The impervious surface or structure is not there or was incorrectly identified. Examples:
part of a patio was removed but the bill does not reflect this
a shed was demolished but this is not reflected in your bill
The impervious surface or structure is different in size than actually billed. Examples:
an area identified as a continuous sidewalk is actually made of paving stones
a parking lot is listed as being larger than it actually is
The impervious surface or structure identified on the bill is actually constructed of a pervious material. Examples:
a deck made of wood was listed as an impervious surface
an area identified as being gravel is actually dirt
grass was incorrectly identified as AstroTurf
Gravel Please Note: Gravel surfaces are considered impervious. Stormwater Services does not accept appeals based on a gravel areas being considered permeable.
Remember: Impervious area is not the same as the square footage of your home listed on your property taxes. An impervious surface is a hard area that water cannot easily soak into. This includes driveways, roofs, patios, and sidewalks. More information is available on the How Your Bill Was Calculated page.