Accessibility (ADA)

City of Durham Policy

In accordance with the requirements of Title II of the ADA, the City of Durham may not discriminate against qualified individuals with disabilities on the basis of disability in the City's services, programs, or activities. The City has adopted policy GS-1 Americans with Disabilities Act - Title II Access to City Programs, Services & Activities.

The City will provide appropriate services and aids so that people with disabilities receive effective communication. The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

It is the policy of the City of Durham to provide reasonable modifications or adjustments to services, programs, or activities to avoid discrimination on the basis of disability, unless such modification would result in a fundamental alteration. These modifications must be made in a timely manner and on an individualized and flexible basis.

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.

The department coordinates citywide ADA compliance activities, inquiries, accommodation requests and complaints through the ADA coordinator.

Notice Under the Americans With Disabilities Act (ADA)

 A person with a disability may receive an auxiliary aid or service to effectively participate in city government activities by contacting the ADA coordinator in one of the following methods: 

  • Phone: 919-560-4197
  • Fax: 919-560-4196
  • Email

Please make your request as soon as possible but no later than 48 hours before the event or deadline date.

Accessibility Requests

To facilitate the delivery of services or participate in programs, services, or activities provided by the City, any resident who wishes to request a specific accommodation (including communication aids or services) should contact the City of Durham ADA coordinator.

The resident must complete an Accessibility Request Form (PDF) to request accommodations.

Please note that residents may solicit and the City may provide assistance in completing the Accessibility Request Form, when necessary.

Complaints

Complaints that a City program, service or activity is not accessible to persons with disabilities should be directed to the ADA coordinator by phone at 919-560-4197 for voice, by calling 711 for TTY, or by email.

Grievances

Any resident who wishes to file a formal complaint with the City that alleges noncompliance or any actions that would be prohibited by Title II of the ADA should follow the Grievance Procedure (English) or Grievance Procedure (Spanish)