Purpose & Goal
Effective January 1, 2013, the City of Durham has partnered with Public Safety Corporation of Waldorf, MD to coordinate alarm registrations, false alarm notifications, billing and collections. The goal of the false alarm program is to reduce the number of false alarms responded to by police and fire officials, enabling them to be available for higher priority calls and crime reduction efforts.
All City of Durham alarm users and alarm providers are required to register by law. The City of Durham False Alarm Program provides for alarm registration and includes a civil penalty process for multiple false alarms, as well as an appeals procedure. The program does not apply to personal safety alarms, medical devices, audible alarms or car alarms.
Online Alarm Registration
Public Safety Corporation, through the use of its proprietary CryWolf software, offers free online alarm registration, and has a dedicated customer support team to provide service between the hours of 9 a.m. and 5 p.m., Monday through Friday. For information about the City of Durham False Alarm Program, visit the CryWolf website or call toll free at 1-877-665-2982.