Effective January 1, 2016, the City of Durham has partnered with PM AM Corporation of Irving, Texas, to coordinate alarm registrations, false alarm notifications, billing and collections. The goal of the false alarm program is to reduce the number of false alarms responded to by police and fire officials, enabling them to be available for higher priority calls and crime reduction efforts.
All City of Durham alarm providers are required to register by law. The City of Durham False Alarm Program provides for alarm registration and includes a civil penalty process for multiple false alarms, as well as an appeals procedure. The program does not apply to personal safety alarms, medical devices, audible alarms or car alarms.
PM AM Corporation, through the use of its proprietary software, offers free online alarm registration, and has a dedicated customer support team to provide service between 9:30 a.m. and 6:30 p.m., Monday through Friday. For information, visit the City of Durham False Alarm Program website or call 888-535-5797.