CodeRED Emergency Notification System

About CodeRED
Durham City Government has instituted the CodeRED® Emergency Notification System - an ultra high-speed telephone communication service for emergency notifications.
CodeRED logo
This system allows City Emergency Communications officials to telephone either all subscribers or geographically-targeted areas of the City in case of an emergency situation requiring immediate action (such as a boil-water notice, missing child, or evacuation). The system is capable of dialing up to 60,000 phone numbers per hour. It then delivers a recorded message to either a live person or an answering machine, making three attempts to connect to any number.
 
Emergency Purposes
This message system will only be used for emergency purposes. Examples of times when the CodeRED system could be utilized are:
  • Bomb threat
  • Chemical spill or gas leak
  • Drinking water contamination
  • Emergency incidents where rapid and accurate notification is essential for life safety
  • Evacuation notice and route
  • Fires or floods
  • Hostage situation
  • Missing person
  • Severe weather alerts
  • Utility outage
Residential, Business, & Weather Warning Data Update
Residents and business are able to input an unlisted number, cell phone number, or other secondary phone number into the system for contact during an emergency situation. To enter your number into the system, visit the CodeRED Residential, Business, and Weather Warning Data Update page.