Durham Emergency Communications Department

Strategic Plan
The Durham Emergency Communications Center (DECC) is the primary public safety answering point for the City and County of Durham. Guided by the City’s Strategic Plan (PDF), the center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County.
 
Services
Services include, but are not limited to:
  • Dispatch of police, fire, and emergency medical services
  • Emergency and non-emergency requests for assistance
  • Other city/county support agencies
  • Other duties as required
The geographic service area encompasses 296 square miles with approximately 250,000 residents.
 
Recognition
The center has earned:
  • Accreditation by the Commission for Accreditation of Law Enforcement  Agencies
  • Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch
  • The internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.
The center was the 1st, and currently, 1 of only 3 centers in the world to hold these 3 accreditations simultaneously.

Staff
The Durham Emergency Communications Center is the primary Public Safety Answering Point (PSAP) for the residents of Durham and Durham County. The geographic service area encompasses 296 square miles with approximately 250,000 residents.

The DECC administrative staff support 52 operational positions comprising telecommunicators and supervisors. Funding is received from both the City and County of Durham. Administrative responsibility and day-to-day operations are coordinated through the City of Durham.

Learn about individual staff members for more information.