Continuous Improvement

The Office of Performance and Innovation (OPI) works alongside City of Durham employees to continuously solve problems and improve service delivery for our residents and customers. We accomplish this by deploying tools and resources from:
- Lean Methodology
- Behavioral Economics
- Human-Centered Design Thinking

OPI provides project support and training to build capacity for employees at every level of the organization to rapidly and continuously improve the quality of government services. 

To see how we do this please browse our project results below.