It is very important to report sewer overflows and sewer backups as soon as possible. The Department of Water Management will respond to any report of an overflow or sewer backup as quickly as possible and take the necessary action to mitigate any possible environmental impacts or public health concerns.
In the event of a sewer blockage or back-up in a customer's home or business, the customer should 1st call Water and Sewer Maintenance at 919-560-4344. If a customer calls a plumber 1st, and the blockage is the city's responsibility, the city will not reimburse the customer for the plumber's bill.
To report a sewer overflow or sewer backup, please call the following:
Durham One Call: 919-560-1200
Water and Sewer Maintenance: 919-560-4344
Normal operating hours for Water and Sewer Maintenance are from 7 a.m. -
3:30 p.m., Monday - Friday. After-hour calls and calls placed on a City-Recognized Holiday (PDF) to the above telephone numbers will be routed to an answering service which will take the report.
Please do not use the online reporting form after hours if you wish to report a sewer emergency
Report a water main break using the online form.