It is very important to report water main breaks as soon as possible. The Department of Water Management will respond to any report of a break as quickly as possible and take the necessary action to mitigate any possible service interruptions.
To report a water main break, call the following:
Durham One Call: 919-560-1200
Water and Sewer Maintenance: 919-560-4344
Normal operating hours for Water and Sewer Maintenance are from 7 a.m. - 3:30 p.m., Monday - Friday. After-hour calls and calls placed on a City-Recognized Holiday (PDF) to the above telephone numbers will be routed to an answering service which will take the report.
Please do not use the online reporting form after hours if you wish to report a water emergency.
Report a water main break using the online form.