Deposit & Disconnection Fees

All customers opening a water/sewer account will be billed a service initiation fee of $50 for the administrative and service costs of setting up the account. This charge shall appear on the first bill sent to the customer.

Deposits/Initial Connections


The city charges deposits for initial connection of water and sewer services as well as for re-connection when services are terminated for non-payment. These charges are necessary to reflect the true cost of providing services and to recover costs. Deposits apply to all residents, both renters and owners. If renting, an official un-doctored lease will need to be provided in order for services to be initiated. See the chart below for deposit amounts which are based on meter size. Exemptions may apply if:
  • The resident provides an acceptable letter of credit from their  previous utility provider
  • The resident currently has service with the City of Durham  and has a 2-year history of no cutoffs for non-payment or past due payments or the resident provides other suitable credit reference acceptable to the City Manager or designee
Meter Size (in Inches) Deposit Amount
5/8 $100
1 $150
1 1/2 $200
2 $300
3 $400
4 $500
6 $600
8 $1,000
10 $1,500
Over 10 $2,000

Refunds


Refunds of deposits will be made when the customer moves from the service location and the balance due is less than the deposit. The deposit will be applied to the outstanding charges and the remainder of the deposit will be refunded.

Alternatively, a customer may request that the deposit be applied to the current bill if there have been no disconnections/past due amounts within the prior 2 year period.

Disconnection/Termination for Non-Payment


The city also charges fees to reestablish service if service was disconnected for non-payment. These charges help to offset the city's administrative costs and costs of making site visits to service locations to enforce bill payment or restore services. The fees for water and sewer accounts are as follows:
  • Water/Sewer Service Charge for Disconnection due to delinquency: $50 - this charge will apply whether the water service is physically disconnected or left on as a courtesy by City staff. For sewer only customers, the $50 charge applies unless physical disconnection is required - then the charge is $250.
  • Meter Extraction Fee - $75 - charged to customers with a history of returned checks and unauthorized connection or reconnection of water service. The water meter is removed from the premises.
  • Meter Yoke Extraction Fee - $150 - when a water meter is extracted from a service location and there is an unauthorized replacement with another water meter to provide service to the residence, the meter yoke will be removed.
  • Crimping the Water Line - $500 - this amount will be charged to defray the cost of restoring service if the water line is crimped because of unauthorized water use.
The $50 penalty fee (water/sewer service charge) will be charged in addition to the other fees listed above.

 An existing customer/resident must pay a deposit to reestablish service if service was discontinued for non-payment or delinquency. Upon the first disconnection for non-payment, and each time thereafter service is disconnected for non-payment, the resident shall be charged to reestablish service an additional $50 deposit up to a total deposit balance of $200.