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Durham Emergency Communications Center

The Durham Emergency Communications Center is the primary public safety answering point for the City and County of Durham. Guided by the City’s Strategic Plan, the center helps to ensure that Durham is a safe and secure community by providing around-the-clock 911 access and services to the residents and user agencies in and around Durham County.
Services include, but are not limited to, emergency and non-emergency requests for assistance; dispatch of police, fire, and emergency medical services; other city/county support agencies; and other duties as required. The geographic service area encompasses 296 square miles with approximately 250,000 residents.
The center has earned the internationally recognized APCO Project 33 Certification from the Association of Public Safety Communications Officials International, Inc.; Emergency Medical Dispatch Accreditation by the National Academy of Emergency Medical Dispatch; and accreditation by the Commission for Accreditation of Law Enforcement  Agencies. The center was the first, and currently, one of only three centers in the world to hold these three accreditations simultaneously.
DECC Staff 
Latest News and Information
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image of James Soukup
James T. Soukup

Mailing Address
505 W. Chapel Hill St.
Durham N.C. 27701

(919) 560-4500, ext. 16274

(919) 560-4713

Email the director